If you take advantage of all the products and services that Star One has to offer, then knowing your passwords and how they are used is very important. There are 5 passwords that you may be using:
- Secret Password/Identifier
- Touchtone Teller Access Code
- Online Banking Password
- ATM PIN
- Visa Credit Card PIN
Your Secret
Password/Identifier is used to identify you when you call Member
Phone Services for help. You normally establish your Secret Password/Identifier
when you open your membership account. All members are identified,
using a variety of criteria, to ensure the security of account information.
Your Secret Password/Identifier is only one of the criteria used.
If you do not have a Secret Password/Identifier or would like to change it, please send a fax to (408) 543-5203 Attn: Account Services. Your signature on the request is required.
Your Touchtone
Teller Access Code is assigned when you open your Star One
membership account. It is used as your default Online
Banking Password, so you must have a Touchtone Teller Access
Code in order to use Online Banking. You must call us if you are locked out of Online
Banking to "unlock" your account. It is reset
to your Touchtone Teller Access Code. Call (866) 543-5202 or (408) 543-5202 to speak with a Member Phone Service Representative. You may reset your Touchtone Teller Access Code at any time. Simply call (866) 543-5202 or (408) 543-5202 to access the Touchtone Teller system 24 hours a day, 7 days a week. Then use Service Code 66#. Click here for a complete list of service codes.
If you do not have a Touchtone Teller Access Code, please call (866) 543-5202 or (408) 543-5202 to speak with a Member Phone Service Representative.
You may
reset your Online Banking Password at any time as well. Log in to
Online Banking
and click on the "User Options" button, then click the
"Change Password" link to make your changes. 
Forgot your password?
Make use of our Forgotten Password Feature by setting it up in "User Options." Your ATM
PIN is used for your ATM/Visa
Check Card only. If you forget your ATM PIN, call us at
the number above to speak with Card Services. We will
send your current PIN to you in a confidential PIN mailer. You may
also come to the Sunnyvale branch to change your PIN. Be sure to
bring your card and ID with you. Remember, your ATM PIN is composed
of digits only. Text based PINs are converted to digits when entered
on the keypad.|
Visa Check Card
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ATM Card
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Special Note about Foreign ATMs: Overseas travelers should know that ATMs outside of the United States do not normally include letters on their keypads. If you are currently using a text based PIN, you will need to convert it to a number based PIN. In addition, some foreign ATMs only take four digit PIN numbers. In this case, simply use the first 4 digits of your Star One PIN.
Please keep in mind that in many European countries the primary account is the checking account. As a result, you may not be given the option to withdraw funds from your savings account, since the checking account is assumed. If you have a savings account only, you may have difficulty using your ATM Card in Europe. Consider opening a Star One Checking Account.
Finally,
your Star
One Visa Credit Card PIN is used to withdraw cash from participating
ATM network machines. If you forget your Credit Card PIN, call us
at the number above. We
will send your current PIN to you in a confidential PIN mailer only.
You may not personalize your Credit Card PIN.Visa Platinum Card |
Visa Gold Card |
Visa Classic Card |
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Remember, your privacy
is our top priority. Star One Credit Union does not sell or rent
your information to third parties, and will never ask you to disclose
or verify personal information via e-mail.
If you have any questions about your passwords, please call
Member Phone Services at (866) 543-5202 or (408) 543-5202.