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ezDeposit FAQs

Q. What is ezDeposit?
A. ezDeposit lets you make real-time deposits of checks using a standard scanner.  You must log into Online Banking to use the service.

Q. How do I access ezDeposit?
A. Log into Online Banking, and then hover over the Online Services button, then click on the ezDeposit link.

Q. Can anyone use ezDeposit?
A. All Star One members are eligible.

Q. Are there holds placed on my ezDeposits?
A. Our policy is to make funds from your deposits available to you immediately on the same business day that we receive your deposit. After reviewing the deposit we may not make all of the funds that you deposited by check available to you on the same business day, however, the first $200.00 of your deposit will be available on the first business day. If we are not going to make all of the funds from your deposit available on the first business day, we will mail you the notice after we have received your deposit. 

Q. Can I see deposits made using ezDeposit?
A. Yes, there is a “History” link in the interface that will display all ezDeposit images that you have made into that Membership moving forward.

Q. Is ezDeposit secure?
A. Yes, the system recognizes certain aspects of deposits such as, has the item already been deposited, the size of the front and back of the checks, the amount the system reads verses what you type in, and more. The system resides behind the login area of Online Banking so the same level of security exists for ezDeposit as does for other Online Banking activities.

Q. Are there any unacceptable deposit items?
A. Yes, they include:

  • Foreign Checks
  • Altered Checks
  • Incomplete Items
  • Non-Negotiable Items
  • Non-readable or non visible MICR line items (the numbers at the bottom of checks)
  • Deposits from the same account that the deposit is crediting

The deposit of any of the above items is PROHIBITED. Deposits of this nature may result in the immediate revocation of this service and may subject you to collection efforts.

Q. How do I know if you've received my deposit?
A. Deposits are in real-time.  If you scan a check and the response screen states, "Successful Deposit," and gives you a reference number, then Star One has received the funds.  You can view your updated balance by looking at your account history.

Q. What do I do with checks after I have deposited them using ezDeposit?
A. The last screen instructs users to use a post it note and to write "void" on the note and to adhere it to the check.  We ask that you not deface the check (write on it) in case we need you to re-deposit it.  This is a rare occurrence.  After 60 days or a set time that you determine, you can shred the check or otherwise dispose of it securely.

Q. Is there a help file?
A. Yes, after you access the ezDeposit system, there is a help link located at the top right of the page.

Q. What is the deposit limit?
A. The limit is $200,000 per day.  

Q. Whom do I call for assistance?
A. If the help file does not answer your question, you can call us at (866) 543-5202 or (408) 543-5202 or e-mail us using secure support (must be logged into Online Banking) or via the Contact Us page. 

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