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ezDeposit FAQs

Q. What is ezDeposit?
A. ezDeposit lets you make real-time deposits of checks using a standard scanner.  You must log in to Online Banking to use the service.

Q. How do I access ezDeposit?
A. Log into Online Banking, and then click on the ezDeposit tab located in main navigation bar.

Q. Can anyone use ezDeposit?
A. All Star One members are eligible as long as they have been a member for more than 3 months and are registered for Online Banking.

Q. What are the system requirements to use ezDeposit?
A. To use your own scanner software:

  • Broadband Internet Connection
  • Any modern operating system
  • Internet Explorer® 6 (with security set to medium), Internet Explorer® 7 and up (with Security in Internet Options set to Medium-high), Firefox 2.0 and up, Safari 3.1 and up.
  • Any TWAIN compliant document scanner

To use our built-in Java scanner wizard (recommended):

  • Broadband Internet Connection
  • Windows XP® with Service Pack 2, Windows Vista™, Windows 7™, Mac OS X 10.6.6 or higher
  • Java version 1.6.0_24 or later
  • For PC: Internet Explorer 8+ Note: Internet Explorer 64 bit is not supported, Chrome 10+, or Firefox 3.6+
  • For Mac: Safari 5+ or Firefox 3.6+
  • Web Browser security set to allow cookies from 3rd parties
  • Pop-up blockers disabled
  • Any TWAIN-Compatible scanner except wireless scanners, network scanners and duplex multi document scanners. Note: some travel scanners have limited TWAIN functions and may not be compatible.

Q. What is the Java scanning wizard?
A. The Java scanning wizard detects your scanner and displays it in a drop-down list for you to select. As a result, the ezDeposit system will walk you through the scanning process.  We no longer use the ActiveX add-on.  Note:  Previous users can delete that add-on.

Q. Upon clicking “Continue” on the first page of ezDeposit, I get an indicator (a spinning circle) which hangs the system.  What is happening?
Your browser may not be Java enabled or your Java may be corrupted. Enabling Java (if it is installed and is not corrupted) will resolve this issue. If Java is corrupted, reinstalling it should resolve this issue.

Q. Are there holds placed on my ezDeposits?
A.  Yes, in some cases.  The first $200 will be available immediately.  Holds are placed according to our standard hold policy.  To check your hold amount if any, look at your balance history after a deposit to see if all of the funds are released.  Holds depend on factors such as in or out of state checks, account status and dollar amounts.

Q. How will the deposit(s) show in my Online Banking transactions or on my monthly statement?
A. If you deposit multiple checks in one session, the grand total of all checks deposited will be shown.

Q. Can I deposit multiple checks within 1 session?
A. Yes, the system allows you to use one session to scan more than 1 check. You are presented with the option to scan more checks. Upon finishing all scans, the review page displays all of the deposits for that session.

Q. Can I see deposits made using ezDeposit?
A. Yes, there is a “History” link in the interface that will display all ezDeposit images that you have made into that Membership moving forward.

Q. What are the scanner and image requirements?
A. Almost any scanner will work. Images must be in either .JPG or .TIFF format and must be 300+ DPI (dots per inch) and be black and white, or gray scale.

Q. Is ezDeposit secure?
A. Yes, the system recognizes certain aspects of deposits such as, has the item already been deposited, the size of the front and back of the checks, the amount the system reads verses what you type in, and more. The system resides behind the login area of Online Banking so the same level of security exists for ezDeposit as does for other Online Banking activities.

Q. Are there any unacceptable deposit items?
A. Yes, they include:

  • Foreign Checks
  • Altered Checks
  • Incomplete Items
  • Non-Negotiable Items
  • Non-readable or non visible MICR line items (the numbers at the bottom of checks)
  • Deposits from the same account that the deposit is crediting

The deposit of any of the above items is PROHIBITED. Deposits of this nature may result in the immediate revocation of this service and may subject you to collection efforts.

Q. How do I know if you've received my deposit?
A. Deposits are in real-time.  If you try to scan a check and the response screen states, "Successful Deposit," and gives you a reference number, then Star One has received the funds.  You can view your updated balance by exiting Online Banking, then logging in again to refresh the information and check the balance. 

Q. What do I do with checks after I have deposited them using ezDeposit?
A. The last screen instructs users to use a post it note and to write "void" on the note and to adhere it to the check.  We ask that you not deface the check (write on it) in case we need you to re-deposit it.  This is a rare occurrence.  After 90 days or a set time that you determine, you can shred the check or otherwise dispose of it securely.

Q. Is there a help file?
A. Yes, after you access the ezDeposit system, there is a help link located at the top right of the page.

Q. Is there more than 1 way to use the system?
A. Yes, there are 2 ways to use the system. 

  1. If your browser is Java enabled, you can use the built in Java scanning wizard.
  2. If on a system without a Java enabled browser, you can use your own scanner software. 

Q. What is the deposit limit?
A. The limit is $200,000 per day.  

Q. The message reads "unable to read account numbers."  What do I do?
A. If this occurs, you may not have enough space under the bottom MICR numbers located on the check bottom.  Try clicking the "undo" button within the "crop" section, which will move the check image back a little bit so that you can re-crop it.  There has to be ample white space visible under the bottom numbers in order for the scan to be accepted.  Tip:   Before scanning the item, place 4 small dots on each corner of the check (front and back).  This may help your scanner create an acceptable image that may not require cropping. 

Q. How do I crop?
A. Cropping is a 4 step process

  1. Click "crop"
  2. Click (one time) the top left of the check
  3. Click (one time) the bottom right corner of the check
  4. Click the "Crop" button. 

This will crop the check to your specifications.

Q. I timed-out in the middle of making a deposit.  What do I do?
A. Click on the "User Options" link in the upper right-hand corner of Online Banking. From there you can extend your time-out period.

Q. Whom do I call for assistance?
A. If the help file does not answer your question, you can call us at (866) 543-5202 or (408) 543-5202 or e-mail us using secure support (must be logged into Online Banking) or via the Contact Us page. 

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