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Wire Transfers

Outgoing Wires

Wire transfer is a service offered by Star One that allows you to send money as an electronic transfer, from your Star One account to another financial institution's account either domestically or internationally. All wire transfer requests are subject to Star One approval. Call us at (408) 543-5202 or (866) 543-5202 to confirm the amount of your outgoing wire before you initiate your request, then complete the form. For your security we may use additional authentication methods to verify your identity.

New International Wires regulations are now in effect. Learn more here.

Domestic Wires

Domestic Wires are sent within the United States in US Dollars only. A US Bank is a bank that is incorporated within the United States, or subject to Federal and State Banking Regulations, whose deposits are insured by an Agency of the Federal Government.

To send a Domestic Wire, the following information is needed:

  • Receiving bank name, address and 9-digit ABA/Routing number and,
  • Recipient's name, address and account number.

International Wires

Effective October 28, 2013, Star One Credit Union will send international funds in a receiving country's currency, unless the receiving account is specifically designated as a US Dollar account. This is to ensure compliance with the new regulatory requirements for remittance transfers.

Also beginning on October 28, 2013, Star One will provide disclosures to you, prior to your wire being sent, which will include details such as the rate of conversion to the foreign currency. For requests received by fax, the disclosure will be sent to the email address on record at Star One. There is a 30-minute waiting time before the wire is sent in case you wish to cancel.

A standard fee applies for international outgoing wire transfers: see table below. Although other financial institutions typically include a markup fee when sending a foreign currency wire, Star One does not mark up the transaction.

Star One processes outgoing international wire transfers through a US Correspondent Bank. The recipient bank is responsible for crediting the received funds. The actual amount received by the recipient may be reduced by charges imposed by the recipient bank. For more information about foreign exchange, call us at (408) 543-5202 or (866) 543-5202. It is important to note that if there are any errors on an international wire transfer sent in foreign currency, Star One may not be notified of any delay or problem for up to 10 business days.

To initiate an outgoing international wire transfer, please call us during regular business hours for information and instructions. Accuracy is very important when completing your request form. Incorrect or incomplete information can delay a wire transfer.

Canceling a Remittance Transfer

You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. To cancel a remittance transfer, you must contact us at (408) 543-5202 or (866) 543-5202 within 30 minutes of payment for the transfer.

When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient's account.

Errors or Problems with your Remittance Transfer

  • Call (866) 543-5202 or (408) 543-5202
  • Or write Star One Credit Union, PO Box 3643, Sunnyvale, CA 94088-3643
  • Or email www.service@starone.org

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:

  • Your name and address or telephone number;
  • The error or problem with the transfer, and why you believe it is an error or problem;
  • The name of the person receiving the funds (recipient), and if you know, his or her telephone number or address;
  • The dollar amount of the transfer;
  • The confirmation code or number of the transaction.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error as soon as possible. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

The Outgoing Wire Transfer Request Form is located in Online Banking behind the "Online Forms" tab.

How to transact
Complete Form
E-mail notifications available?
Outgoing: Yes / Incoming: Upon set-up request
Minimum transfer amount
Subject to Approval
Maximum transfer amount
Subject to Approval
Maximum # transactions per day
Subject to Approval
Maximum transaction amount per day
Subject to Approval
Maximum # transactions per week
Subject to Approval
Maximum amount per week
Subject to Approval
Per Transaction fee - Incoming
None
Per Transaction fee - Outgoing
Domestic Outgoing Wire Fee - $20
With account/loan balances > $5,000 - $15
International Outgoing Wire Fee - $30
With account/loan balances > $5,000 - $25
One-Time Set-Up Fee (Incoming or Outgoing)
None
NSF fee
None
Cancellation Fee (prior to six months)
None

Please note the receiving institution may charge a fee for incoming wires.

Incoming Wires

To receive wired funds into your account, complete and print our Incoming Wire form and provide it to the Financial Institution sending the wire. There are no fees for incoming wires.

Deadlines:

2:00 pm PST deadline for same-day domestic and international outgoing wires.

1:00 pm PST for same-day foreign-currency outgoing wires.

3:00 pm PST deadline for same-day domestic incoming wires. International incoming wire transfers may take additional time.

Important note: The Federal Trade Commission is warning consumers that paying for an online purchase with a wire transfer is risky. When making purchases from Internet auctions, credit cards and online payment services are safer. Learn more here.

Star One has several methods to move money in and out of the Credit Union. The best method depends on the amount, frequency, and location of the transfer. Visit our How to Move Money page for specific information.

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