eNotices
eNotices fall into three categories:
- eTax Notices - The annual IRS forms you receive from us in the mail. Note: annual tax forms are not created for members who earn less than $10 on their accounts, and/or for those who pay less than $600 in real estate interest.
- eNotices - For example a Loan Notice or Non-Sufficient Funds/Overdraft Notice that you receive from us in the mail.
- eLoan Coupons - The paper coupons you receive for your mortgage payment.
Most eTax Notices are provided at the beginning of the year. eNotices are sent out as needed, such as when a Certificate comes due, when you overdraw your account, or when a loan payment is due.
Currently, available notices include:
- eTax forms: 1098, 1099-C, 1099-INT, 1099-Q, 1099-R, 5498, 5498-ESA. Important Notice: For tax year 2011, eTax forms will be available to all members.
- eNotices: Certificate Renewal Notice, Late Charge Notice, Loan Billing Notice, Notice of Past Due Payment, and the NSF/Overdraft Notice. The NSF/Overdraft Notice is offered via eNotices only.
- eLoan Coupons
Enrollment is optional. Just log in to Online Banking and click on the eNotices/Tax forms tab, then the "Member Preferences" link. Click on "Document Delivery Preference" and make your selections. Choose "All Electronic" to stop getting paper and start going digital!
FAQs
Q. What happens when I enroll in eNotices?
A. You will be able to view certain notices online (see above), while receiving an e-mail or text message alerting you to a new eNotice in Online Banking.
Q. What is my e-mail address for?
A. We send a reminder e-mail to let you know when an eNotice is ready to be viewed.
Q. Can I receive text message reminders?
A. Yes. Just enter your e-mail address for text messaging according to your cell phone provider's instructions (see below) on the enrollment page. You will receive a text reminder telling you an eNotice is ready to be viewed. You may enter only one e-mail address for text messaging.
- AT&T – cellnumber@txt.att.net
- Verizon – cellnumber@vtext.com
- T-Mobile – cellnumber@tmomail.net
- Sprint PCS - cellnumber@messaging.sprintpcs.com
- Virgin Mobile – cellnumber@vmobl.com
- US Cellular – cellnumber@email.uscc.net
- Nextel - cellnumber@messaging.nextel.com
- Boost - cellnumber@myboostmobile.com
- Alltel – cellnumber@message.alltel.com
Q. Can I receive both e-mail and text message reminders?
A. Yes. Be sure to complete both items on the Member Preferences page when you enroll.
Q. Do I need to enter my e-mail address into the eNotices system, or does it pull my e-mail address from User Options?
A. You must enter an e-mail address into the eNotices system. We recommend that you use the same e-mail address that you use to receive your Online Statement e-mail reminder. You may enter only one e-mail address.
Q. What if I signed up for eNotices but I never got an e-mail letting me know I had a notice?
A. You may have inadvertently entered the wrong e-mail address. Just log in and click on the Member Preferences link to update it. Causes may include:
- You don’t have any pending eNotices.
- Did you move or change ISPs? If so, you will need to update your e-mail address as stated above.
- Your spam blocker may have stopped the e-mail from going to your In box. Just add notices@staronecreditunion.org to your address book.
Q. Can I hide my eNotices?
A. Yes. You must first open the eNotice. Then, click the “Hide” button in the upper-right corner.
Q. What if I want to view my hidden items?
A. You can view your hidden items by clicking on the “Show Hidden eNotices” box.
Q. Why don't I see any eNotices, even when I click the "Show Hidden eNotices" box?
A. You don't have any eNotices at this time.
Q. Can I delete my viewed documents?
A. No. Documents are deleted automatically according to Star One’s time table. The delete date varies among document types. The delete date is indicated by the “Will Be Deleted” date.
Q. I noticed that the delete dates are between 60 days and 7 years. What if I want to keep an eNotice or eTax form longer?
A. You can print or save any eNotice or tax form to your computer.
Q. Can I un-enroll?
A. Yes, you can un-enroll at any time. Just click on the “Member Preferences” link and in the “Document Delivery Preference” drop-down menu, choose “All by Paper.”
