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eStatements / eNotices / eTax

View your Star One tax forms as soon as they become available. No more waiting for them to arrive in the mail!

Simply log into Online Banking and select the "eTax" link in the "eStatements/eNotice/eTax" drop-down menu and accept the agreement.

Your online tax forms remain available to you for seven years in electronic format.

Take advantage of all the secure and convenient online notifications in Star One Online Banking:

eStatements (Visa, mortgage, and account statements)

View your regular monthly account statements, mortgage statements and Visa statements online.

eTax

View your annual IRS froms from us as soon as they become available, instead of waiting for the post office to deliver them.

Available forms are: 1098, 1099-C, 1099-INT, 1099-Q, 1099-R, 5498, 5498-ESA.

Annual tax forms are not created for members who earn less than $10 on their accounts, and/or for those who pay less than $600 in real-estate interest.

eNotices

Sign up to receive important banking notifications more quickly by email than by postal mail: Certificate Renewal Notice, Late Charge Notice, Loan Billing Notice, Notice of Past Due Payment, and the NSF/Overdraft Notice (available only in eNotices).

eLoan Coupons

Receive and view your Star One Mortgage Payment Coupons for the entire year.

Enrollment in eTax, eStatements, eNotices and eLoan Coupons is optional.

To sign up, just log into Online Banking and mouse over the eStatements/eNotice/eTax drop-down menu, click on the "eNotice," "eTax," or "eLoan Coupon" link, then the "Member Preferences" link. Click on "Document Delivery Preference" and make your selections. Choose "All Electronic" to stop getting paper and start going digital!

FAQs

Q. What happens when I enroll in eNotices?
A. You will be able to view certain notices online (see above), while receiving an e-mail or text message alerting you to a new eNotice in Online Banking.

Q. Can I receive text message reminders?
A. Yes. Just enter your e-mail address for text messaging according to your cell phone provider's instructions (see below) on the enrollment page. You will receive a text reminder telling you an eNotice is ready to be viewed. You may enter only one e-mail address for text messaging.

  • AT&T – cellnumber@txt.att.net
  • Verizon – cellnumber@vtext.com
  • T-Mobile – cellnumber@tmomail.net
  • Sprint PCS - cellnumber@messaging.sprintpcs.com
  • Virgin Mobile – cellnumber@vmobl.com
  • US Cellular – cellnumber@email.uscc.net
  • Nextel - cellnumber@messaging.nextel.com
  • Boost - cellnumber@myboostmobile.com
  • Alltel – cellnumber@message.alltel.com

Q. Can I receive both e-mail and text message reminders?
A. Yes. Be sure to complete both items on the Member Preferences page when you enroll.

Q. Do I need to enter my e-mail address into the eNotices system, or does it pull my e-mail address from My Settings?
A. You must enter an e-mail address into the eNotices system. You may enter only one e-mail address.

Q. What if I signed up for eNotices but I never got an e-mail letting me know I had a notice?
A. You may have inadvertently entered the wrong e-mail address. Just log in and click on the Member Preferences link to update it. Causes may also include:

  • You don’t have any pending eNotices.
  • Did you move or change ISPs? If so, you will need to update your e-mail address as stated above.
  • Your spam blocker may have stopped the e-mail from going to your In box. Just add enotices@starone.org to your address book.

Q. Can I hide my eNotices?
A. Yes. You must first open the eNotice. Then, click the “Hide” button in the upper-right corner.

Q. What if I want to view my hidden items?
A. You can view your hidden items by clicking on the “Show Hidden eNotices” box.

Q. Why don't I see any eNotices, even when I click the "Show Hidden eNotices" box?
A. You don't have any eNotices at this time or they are old and have purged off the system.

Q. Can I delete my viewed documents?
A. No. Documents are deleted automatically according to Star One’s time table. The delete date varies among document types. The delete date is indicated by the “Will Be Deleted” date.

Q. I noticed that the delete dates are between 60 days and 7 years. What if I want to keep an eNotice or eTax form longer?
A. You can print or save any eNotice or tax form to your computer.

Q. Can I un-enroll?
A. Yes, you can un-enroll at any time. Just click on the “Member Preferences” link and in the “Document Delivery Preference” drop-down menu, choose “All by Paper.”

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