Star One Credit Union
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Secure E-Mail Information

We recognize the importance of secure e-mail communication containing confidential information. Star One's Secure E-mail channel is a two-way e-mail encryption solution, eliminating the need for specialized software.  All you need is an Internet connection, a web browser that supports 128-bit SSL encryption, and a Star One Secure E-Mail account.


Why Secure E-Mail?

Regular e-mail, including our Contact Us form, is an insecure communication channel.  Messages sent via standard Internet e-mail travel across many networks before reaching their final destination, enabling prying eyes to eavesdrop on e-mail messages as they travel through these various networks. Since there is no guarantee of confidentiality, standard Internet e-mail should not be used to exchange sensitive or private information such as social security numbers, account numbers, financial statements, and the like.

How Does it Work?

When we send you a secure e-mail message, it is sent to a secure data center where it will be held for you to retrieve.  At the same time, a notification message is sent to you to inform you that a Star One Secure E-Mail message is waiting for you.  To view the secure message, simply go to our homepage and click the “Contact Us” link in the upper right-hand corner. Scroll to the bottom of the page and login to pick up your secure message.

Create Your Own Account

The first time you use Star One's Secure E-mail, you will be prompted to create an account.  Provide your personal e-mail address and password to establish your account.  You will use this password each time you log into Star One's Secure E-mail.  A confirmation message will be sent to the e-mail address you provided. Go to our homepage and click the “Contact Us” link in the upper right-hand corner.  Scroll to the bottom of the page and click on "Create an Account." Complete the steps.

Retrieve Your Secure E-Mail

When we send you a secure e-mail, you will receive a notification message via standard Internet e-mail.  Simply follow the instructions in the e-mail. If you wish to reply to the original sender and you don't know their e-mail address, you can send an e-mail to

Send a Secure E-mail to Star One

To send a secure message to Star One, visit the Contact Us page on our web site.  Scroll to the bottom and click on "Login." Enter the e-mail address and password that you created.  Once logged in, you can create a new Star One's Secure E-mail message by clicking on the "Compose" tab.

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