Star One Credit Union
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NEW Automated Visa Fraud Prevention Service

On October 16, 2013 Star One moved to an automated process for its Visa Fraud Prevention Service for card transaction verification.

Things you will need to know :

  • You may be contacted by our Visa Fraud Prevention Service from Toll Free number (855)217-1759 to validate card transaction(s).
  • The Automated Agent will call both the home phone as well as your secondary phone number on record.
  • The Automated Agent will leave a message on your home phone if you are not available.
  • The Automated Agent will identify itself ‘This is VISA Fraud Prevention Services, calling to verify recent transactions on your Star One Credit Union VISA card’
  • For security, your card number is not required. Instead, use the Case ID provided in the voice message.
  • The Automated Agent will verify callers using the primary cardholder information on file.
  • You may be asked to verify up to 5 transactions.
  • It is important that you validate transactions to confirm transactions as valid or as fraud to properly close your case. Otherwise the Automated Agent may continue to attempt to validate transactions.

For further assistance or clarification please contact us at 408-543-5202 or 866-543-5202 and speak to one of our Star One Phone Representatives. Star One Phone Representatives are available from 7:00 am - 9:00 pm Monday through Friday, and on weekends and most holidays 9:00 am to 5:00 pm PST.

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