Star One Credit Union
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Lost or Stolen Visa Credit or Debit Cards

What should I do if I discover an unauthorized transaction, or my card is lost or stolen?
Call us immediately at (408) 543-5202 or toll-free (866) 543-5202. If you are traveling internationally, call us collect at (408) 543-5202.

Star One representatives are available Monday through Friday from 7:00am to 7:00pm (PT) and on weekends and most holidays from 9:00am to 5:00pm (PT).

 If you can't reach us, call Visa collect at (410) 581-9994, toll free at (800) VISA-911, or visit Visa's Get Help Now page.

  1. What should I do if I discover an unauthorized transaction?
    Call us immediately if your card has not been blocked. To learn more about disputing authorized or unauthorized charges click here, visit our "How to Dispute a Charge" page.  
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