Senior & Special Services Center

Welcome to our Senior & Special Services center! This resource page is designed to help you in 2 ways:

1. To help you solve problems related to your computer and your Internet browser.
2. To point you to other sections of Star One's web site that will answer questions regarding products and services that are designed just for you.

Internet Education and Help

Internet/Computer Disability and Accessibility Resources

Microsoft provides a plethora of information on their web site on how to make your computer easier to use with accessibility features and utilities built right into Internet Explorer 6. Learn move by clicking on the links below.

• Microsoft's Accessibility Technology Page - Accessible technology enables opportunity for people of all abilities to scale new heights and achieve goals they never thought possible. Make your computer easier to use with accessibility options in Microsoft products. Note the links on the left side of the page.
• Microsoft Internet Explorer 6 Accessibility Information
• Visual Computer Changes for Those Who Are Visually Impaired
• Ability Hub's Assistive Technology Solutions - for people with a disability who find operating a computer difficult, maybe even impossible. This web site will direct you to adaptive equipment and alternative methods available for accessing computers.

Online Internet Tutorials

• Senior Net Tutorial - Learn to Search the Web
• How the Internet Works
• AARP's Computers and Technology Page

Star One Products and Services

Our web site provides information on many products and services that may be helpful to you. Just click below to learn more, or call a Member Service Representative at (408) 543-5202 or (866) 543-5202 for any questions you may have.

Products

• Star One IRA Accounts
• The Financial Road of Life Section (long-term financial planning)
• Star One Certificates
• Overdraft Coverage

Services

• Planning Ahead Section (estate planning)
• Awareness & Info Section
• Locations
• Online Banking and Bill Pay information
• Touchtone Teller
• Bank by Mail
• Star One's Beneficiary/Retiree Services Group

Fight Against Elder Financial Abuse

Star One is committed to assisting members who may be dealing with diminished capacity or may be at risk of elder financial abuse. Star One employees are trained to bring suspected elder financial abuse issues to the attention of the Beneficiary/Retiree Services Group.

We recognize that elder financial abuse is a serious threat to our senior and dependent adult member population. Through our partnership with local authorities and other financial institutions, Star One is taking steps towards educating our members and staff, in raising awareness in the early detection, prevention, and dealing with suspected or known elder financial abuse.

Visit the Consumer Financial Protection Bureau for more information on consumer protection.