Registered users, enter your member number (no leading zeros) and password from our homepage to enter Online Banking. At this time you may register for Enhanced Login Security.
Online Banking Synopsis
The Account Access and Account Summary icons take you to the main page of Online Banking. (The Account Access and Account Summary icons take you to the same page.) From here you have access to all of Online Banking's features. Use the Account Access or Account Summary icon to "escape" to the main page if you become confused while working within Online Banking.The Account Access/Account Summary page shows up-to-the-minute balance information on your deposit, loan, and investment accounts. To view detailed account activity, including deposits, withdrawals and transfers, simply click on the corresponding account title. From here you may choose to view additional account history (current maximum is 90 days) or export your transactions to your favorite money management software.
You will find a Quick Transfer option at the bottom of this page. Note you may not initiate Quick Transfers to Cross Member Transfer accounts (see Secure Forms).
Note on Federal Regulation D: "Reg D" limits the number of electronic transfers you may make from a savings account during a calendar month to six (excluding loan and Visa payments). There is no limit on the number of electronic transfers you may make from your checking account. This applies to Scheduled & Recurring Transfers as well. |
The Account Access and Account Summary icons take you to the main page of Online Banking. (The Account Access and Account Summary icons take you to the same page.) From here you have access to all of Online Banking's features. Use the Account Access or Account Summary icon to "escape" to the main page if you become confused while working within Online Banking.
The Account Access/Account Summary page shows up-to-the-minute balance information on your deposit, loan, and investment accounts. To view detailed account activity, including deposits, withdrawals and transfers, simply click on the corresponding account title. From here you may choose to view additional account history (current maximum is 90 days) or export your transactions to your favorite money management software.
You will find a Quick Transfer option at the bottom of this page. Note you may not initiate Quick Transfers to Cross Member Transfer accounts (see Secure Forms).
The Account Transfer feature allows you to make current, one-time transfers between your accounts and loans. To make a transfer, click in the "Transfer Amount" text box and enter the dollar amount that you would like to transfer. Next, click on the "FROM Account" box. You will be presented with a drop down menu showing all of your eligible accounts, along with the current balance in each account. Select the account from which you wish to transfer the funds (also known as the Source Account). Repeat the same procedure for the "TO Account" that you wish to transfer funds into (also known as the Destination Account). Click on the "Transfer Funds" icon. Alternatively, you may clear all fields and put in new information or simply go to another screen without clicking on the "Transfer Funds" icon.
After you click on the "Transfer Funds" icon, you will be prompted to confirm the transfer. Check the amount, the "FROM" (Source) Account and the "TO" (Destination) Account carefully, and then click on the "Confirm Transfer" icon. At this time you may still cancel the transfer at this time by clicking on the "Cancel" icon.
Your transfer will take place immediately, provided there are no holds on your accounts and the funds are available for transfer. If you are making the transfers outside of normal business hours, the transfer will be posted using the next business date. A transaction results page will appear after the transfer is processed. This page displays the post date, the previous and new balances in both accounts, and a transaction reference number. We recommend that you print this page for your records.Note on Federal Regulation D: "Reg D" limits the number of transfers you may make from a savings account during a calendar month to six (excluding loan and Visa payments). There is no limit on the number of transfers you may make from your checking account. This applies to Scheduled & Recurring Transfers as well. |
The Scheduled Transfer function allows you to set up transfers among your Star One accounts and loans to take place at particular times in the future. You may choose to initiate a one-time transfer or a series of transfers.To schedule a transfer, click on the "Schedule Transfers" icon. Next, click on the "Add" button and choose your criteria. The "transfer memo" will appear in your e-mail message. The e-mail message that you complete is sent to any e-mail address of your choice. To enter more than one e-mail address, separate with a semicolon. Be sure to complete the e-mail message with relevant information (maximum 34 lines). Click on "Save Transfer" to complete setting up your new transfer. You may also have the system send you a reminder e-mail when the final transfer has been made.
To edit or delete your transfer, just click on the corresponding link under "Action" on the "Schedule Transfers" page.
Please note that current "Fifth-of-the-Month Transfers" will not be affected by scheduling a new transfer. Please contact us at (408) 543-5202 or (866) 543-5202 if you would like to delete your current "Fifth-of-the-Month Transfer". Then go into Online Banking and set up your own on any day and for any time frame you choose.
If you currently have automatic transfers set up to make payments on a loan or Visa card, contact us at (408) 543-5202 or (866) 543-5202 if you would like to make a change.
If you have a payroll deduction to post funds to a loan account each pay period, that information will not be editable in the Online Banking system (the table that will display all of your scheduled transfers). If you schedule a transfer to a loan after the payroll transfer to that loan occurs, you will double post the payment. If this occurs, please call us at (866) 543-5202 or (408) 543-5202 if you wish to have the accounts adjusted.
Note on Federal Regulation D: "Reg D" limits the number of electronic transfers you may make from a savings account during a calendar month to six (excluding loan and Visa payments). There is no limit on the number of transfers you may make from your checking account. This applies to Scheduled & Recurring Transfers as well. |
There are five types of Notifications that you may choose from.
- Account Balance (based upon the total account balance and includes notifications for loans and Visa balances)
- Maturity Date (used for Certificates and IRAs)
- Check Cleared*
- Periodic Balance (based on account balance and date), and
- Personal Periodic (personal reminder e-mails) notification functions
* Note: You will receive an e-mail every day after the check clears until you log in and delete the notification.
To set up a new Notification, click on the "Notifications" icon. Choose the type of notification you prefer from the drop down menu, then click "Add". Choose your criteria. Be sure to complete the e-mail message with relevant information (maximum 34 lines). To enter more than one e-mail address, separate with a semicolon. Click "Save Notification" to complete the set up process.
To edit or delete your Notification, just click on the corresponding link under "Action" on the "Notifications" page.
Tip: Use the Notifications feature to track your account balances in an effort to quickly discover possible fraudulent activity on your account. You can set up notifications for loans as well. An example is to set up your Visa Account to send a notification when your balance reaches a certain level in order to track usage.
Our Export facility allows you to export your account information into either a QIF, CSV, OFX and other formats. These formats are compatible with the Intuit's Quicken™ and Microsoft Money™ personal financial management (PFM) software packages respectively, as well as MS Excel.
Quicken Users: Star One Credit Union will no longer provide the export option for versions of Quicken 98 and earlier. Beginning in 1999, Quicken updated its software to accept 4 digit years, while previous versions accepted only 2 digit years. As a result, exports for older versions of Quicken will no longer be supported. To update your version of Quicken, click here.
Money Users: Due to Microsoft's discontinued support of the OFC format in Microsoft Money, Star One will no longer support this export option. End users may download using the OFX format, which has been supported by all versions of MS Money beginning with MS Money 1999. The OFX format contains more information, is more accurate, and is better at preventing the acceptance of duplicate transactions. To update your version of MS Money, click here.
You may purchase Series EE bonds by clicking on the US Savings Bonds icon. Available denominations are from $50 to $10,000.
You can stop payment on any personal check by clicking on the Stop Pay icon. You will need to choose the correct account the check was written on from the drop down menu, then enter the check number, amount, date written, and payee name. You may choose to enter a "comment" as well, which will appear on your statement. There is a $13 fee. To stop payment on a series of checks or Bill Pay Laser Check (995XXX), please call our Member Services Department at (408) 543-5202 or (866) 543-5202 for assistance.
You can view your account statement and Visa statement online by clicking on the Online Statements icon. Each of your monthly Online Statements is available in .pdf or .html file format. 
Click on the Help link for context sensitive help.Star One will stop mailing paper statements when you sign up for Online Statements. Your Online Statements begin to appear on the first business day of the month following your sign up date.
We send you an e-mail reminder when your Online Statement is available for viewing. As a result, you will be required to provide an e-mail address. You may add or change your e-mail address in the User Options section of Online Banking. There are no fees or account restrictions for requesting any paper statements or choosing to withdraw your consent for online statements.
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To enroll, click on the Online Statements icon. Then click on the "Disclosures" link and take a moment to read each one. Next, click on the "Delivery Options" link. Choose the radio button beneath the "Electronic" heading for each statement type you would like to receive online. Click on the "Accept Changes" button and you're finished!
Search on dates, check numbers or transaction amounts in all your Star One accounts by using the Search Account icon.
Click our Online Services icon to: |
Track your portfolio using our Stock Quote Service. You may add or delete up to 20 different stocks to be tracked*. For context sensitive help, click on the "Help" icon. |
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Reorder checks through Harland Clarke. To track your order click on the "Order Status" link at the top of the screen, or the "Customer Service" tab. |
*Note: Investments tracked using Star One’s Stock Quote Service are not NCUA insured and Star One is not liable for any losses. |
User Options is where you do your Online Banking "housekeeping". You may change your password, set your Online Banking session time-out, update your e-mail address, set your default history date range, set your default history sort order, change your Online Banking start page, and choose "nicknames" for your Online accounts for easier reference. Using this feature you may also elect not to display selected accounts. Here you may also change your Enhanced Login Security options and set your challenge questions.
You can pay your bills online using Bill Pay. A short registration process is required. Please take a moment to read the "Bill Payment Service Agreement" when you register, as it provides valuable information regarding scheduling, processing, and fees. It takes approximately 3 business days from the time you register until you can start paying your bills online.You must have a checking account in order to use Bill Pay. To open a Star One Checking Account, click here.
Visit our Bill Pay "Important Points" page for more specific information.
The Help icon is context-sensitive (depending on the current page being viewed) and will bring up detailed information about the feature currently displayed on your screen.
Click our Secure Support icon to:
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Send and receive encrypted e-mails from within Online Banking using Secure Messaging! You will receive an acknowledgment e-mail to the address you provided in User Options, but Star One responses can only be accessed by logging in. A response from our Knowledge Base will display first. Older messages are filed after 30 days. |
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Use our Knowledge Base to find quick answers to your questions. Just type in your question or browse by Category. This can also be found on our Contact Us page. |
Online Forms allow you to apply for the products and services shown. To use this feature, click on the product or service that interests you and complete the form. Please make sure that you have read any disclosure text, if shown, before submitting the application. Because you are logged in to Online Banking, some of your personal information will auto-populate on each form. The form you are using determines what kind of information will auto-populate.
Our 24/7 Loan application features a shorter application and a response within 90 seconds! You may apply for all vehicle loans, Visa cards and personal lines of credit, share secured loans, and personal loans using this streamlined and easy-to-use application.
Be sure to click on the Sign Off icon at the end of every session. This will delete your session cookie.
Do you have more than one Star One account? You may access it without logging in a second time by scrolling to the bottom of every transaction page and entering the member number and password in the text boxes under Change Current Member.
Click on this icon and you will get a printer friendly version of the page you are viewing.
There is a footer navigation bar at the bottom of every page in Online Banking. This navigation bar mirrors the icons across the top of your page.
To learn more about Online Banking, click on one of the following topics:
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