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GENERAL INFORMATION TROUBLESHOOTING AMERICA ONLINE USERS CompuServe USERS INTERNET TIPS
NEW USERS

Star One's free Online Banking can be accessed from our homepage. You must have an assigned Touchtone Teller Access Code to use Online Banking. If you are a first time user, or haven't signed on for 365 days, your temporary Online Banking password is your current Touchtone Teller (phone) Access Code.

When you log in for the first time using your Touchtone Teller Access Code, you will be required to change your Online Banking password. This will not affect your Touchtone Teller Access Code. If you don't use Touchtone Teller services, please call a Member Phone Service Representative at (866) 543-5202 or (408) 543-5202. If you are a registered user, enter your assigned member number and password. Learn more about passwords.

We recommend using the latest version of Netscape or Internet Explorer. You must enable JavaScript and accept all cookies in order to use Online Banking. Your browser must support encryption technology, which ensures your data is secure. We require the use of 128 bit encryption browsers. You can check your level by opening your browser and clicking on the drop down menu "Help/About".

ABOUT SECURITY

Security refers to preventing unauthorized access to a computer system or network. AXIS TM Internet Banking* uses several layers of technology to prevent unauthorized users from gaining access to our internal network. Star One's security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls.
Online Banking can be referred to as AXISTM Internet Banking* or "Internet Banking". We use these terms to describe the system that provides access to your account information over the Internet.
Online Banking uses software that incorporates full data encryption to ensure the security and privacy of transactions. This encryption technology is so secure that it is classified by the U.S. Department of Defense. United States law forbids export of this technology to other countries. As a further security measure, Online Banking utilizes its Internet server as a firewall, thereby preventing customer data from being directly accessed via the Internet.

Star One's entire Web site is automatically and entirely secured/encrypted. This includes our Online Banking service, as well as the entire "in front of the pin" site.

To ensure security, we recommend the following:
  • Never reveal your password.

    Password or PIN refers to your Touchtone Teller Access Code or the password that you selected when you signed up for Online Banking. If you have questions about which number to use to access Online Banking for the first time, contact us at (866) 543-5202 or (408) 543-5202.

    IMPORTANT: Some browsers allow you to enable a function to require passwords for specific sites or certifications. In that instance, you should enter the password for the browser.

    Passwords are case sensitive. Mixing uppercase and lowercase letters is permitted. Your Online Banking password must be between 4 and 8 characters.
  • You can change your Online Banking password under User Options at any time. It is recommended that you change your password every six months. Log in to Online Banking and select the "User Options" icon.

    NOTE: We do not have access to your Online Banking password. If you forget your password, contact us and ask us to reset your Online Banking password, which will revert it temporarily to your Touchtone Teller Access Code. When you log in to Online Banking, you will be prompted to update your Online Banking password. This will have no effect on your Touchtone Teller Access Code
  • Use the Sign Off icon to end your Online Banking session. This will expire all the cookies that were set during your Online Banking session. Do not use the Back key. IMPORTANT: If you do not exit the browser, the browser will allow you to use the Back key to return to your Online Banking session should you wish to explore another site.
  • You can change your "Time Out Period" (amount of time before being automatically logged out of Online Banking) in User Options.
    WARNING: For your own security, keep this time setting as short as possible.
  • It is recommended that you balance your account at least once a month so that any discrepancies can be reported in a timely manner.
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ABOUT COOKIES

A "cookie" is a small piece of information (a text file) that a web server can store temporarily with a web browser. Once the cookie is stored, the site's web server can later retrieve that information for that browser.

When browsing the web, any cookies that are sent to a browser are stored in the computer's memory. When the browser is closed, any cookies that haven't expired are written to a cookie file so they can be reloaded next time the browser is used.

Online banking uses a different kind of cookie known as a session cookie, a non-persistent cookie, or a pre-expired cookie. These cookies are placed temporarily and are never stored to the user's computer memory. Instead, these pre-expired cookies are used as part of the stringent security measures in the Online Banking product. As the end user navigates through Online Banking, a pre-expired cookie is set each time a page is viewed. Because the HTML page they are viewing is not "cached", it must always be re-retrieved from the server.

The pre-expired cookies keep the session alive until the end user logs out properly or times out of Online Banking. Once this occurs, the end user must log in with their User ID and Password to gain access again. This ensures that another user using the same computer cannot access the previous session.
The Internet is a stateless machine. This means that once a user makes a request, and a response is sent back, all communication is severed. The server has no idea or concept of what the client* is doing when it severs the communication. Knowing what state a client is in is very important for Online Banking.
*The client is the end user's computer (yours) that is making a request of the host server (ours).
One of the ways to know what state a client is in is to leave "cookies" with a client when a request is made. Cookies are bits of information that a Web site sends to a user's computer. The user's computer may then display the information back to the server on subsequent pages, actions, or visits.
Online Banking uses session cookies that expire once the session has ended. The use of cookies within Online Banking is necessary for security and is required to access the system. Our use of persistent (cookie stays on the local machine) cookies is for user authentication only.
All of our session cookies have expiration dates, so they will not cache* to your computer at the end of the day. (*Cache is the computer's ability to store more information in a special location.)
New browser versions have the ability to see what cookies are left behind, and whether they are willing to accept a cookie. All cookies must be accepted for the Online Banking software to operate. Each cookie is required to move you along in Online Banking. It does not allow you to input a URL to gain access to an Online Banking session.
Since there are a number of cookies within our secured site, you may want to turn off the cookie alert during your Online Banking session. It can always be enabled later. Slower computers may time out accepting multiple cookies.
To disable the "Accept Cookies" warning in Netscape® Communicator 4.51 & up:
  1. From the "Edit" menu, select "Preferences".
  2. Click on "Advanced".
  3. Verify that "Enable JavaScript" is selected.
  4. Verify that "Accept all cookies" is selected.
To disable the "Accept Cookies" warning in Microsoft® Internet Explorer 4.0:
  1. From the "View" menu, click on "Internet Options".
  2. Click on the "Advanced" tab.
  3. To enable Java, verify that the "Enable Java" and "Enable JavaScript" boxes are selected.
  4. Verify that "Accept all Cookies" box is selected.
To disable the "Accept Cookies" warning in Microsoft® Internet Explorer 5.0 +:
  1. From the "Tools" menu, click on "Internet Options".
  2. Click on the "Advanced" tab.
  3. To enable Java, verify that the "Enable Java" and "Enable JavaScript" boxes are selected.
  4. Click on the tab marked "Security" (use "Privacy" tab for IE 6+ and select the desired section).
  5. Click on the button marked "Custom Level".
  6. Under "Java" make sure the radio button is set to "Medium Safety".
  7. Under "Scripting of Java Applets" make sure the radio button is set to "Enable".
  8. Under "Cookies", allow per-session cookies (not stored), make sure the radio button is set to "Enable".
  9. Under "Cookies", allow cookies that are stored on your computer, make sure the radio button is set to "Enable".
  10. Click on "OK" until completely exited from the menu.
To disable the "Accept Cookies" warning in AOL 4.0 - 7.0 (32 bit/128 encryption version):
  1. From the "Members Menu", click on "Preferences".
  2. Click on the "WWW" button.
  3. Click on the "Advanced" tab.
  4. To enable Java, verify that the "Enable Java" and "Enable JavaScript" boxes are selected.
  5. Verify that "Accept all Cookies" box is selected.
To disable the "Accept Cookies" warning in AOL 5.0 - 7.0:
  1. Click on "Start".
  2. Select "Settings".
  3. Select "Control Panel".
  4. Click on "Internet Options".
  5. Click on the "Advanced" tab.
  6. To enable Java, verify that the "Enable Java" and "Enable JavaScript" boxes are selected.
  7. Click on the tab marked "Security".
  8. Click on the button marked "Custom Level".
  9. Under "Java" make sure the radio button is set to "Medium Safety".
  10. Under "Scripting of Java Applets" make sure the radio button is set to "Enable".
  11. Under "Cookies", allow per-session cookies (not stored), make sure the radio button is set to "Enable".
  12. Under "Cookies", allow cookies that are stored on your computer, make sure the radio button is set to "Enable".
  13. Click on "OK" until exited completely.
  14. Close Control Panel.
Receiving the following message, after logging in successfully, will stop all further processing and/or access to any portion of Online Banking during this session:
"Internet Account Access Session Error."
Return to the log-in screen to start a new session. This error indicates that you did not accept one or more cookies. You must accept cookies to enter the secured encrypted site. Since there are several within Online Banking, it is suggested that you disable the cookie alert within your browser while viewing your account information.
IMPORTANT: If you are prompted by a dialog box asking you to reenter your password after initially entering your member number and Online Banking password, your browser may not support JavaScript™, or JavaScript™ may not be enabled. An upgrade to Netscape® 4.6 or greater or Microsoft® Internet Explorer 4.5 or greater may be necessary (Netscape 6.0 is not supported).
As soon as a member signs off Online Banking using the Sign Off icon, all cookies are automatically terminated. Use the Sign Off icon to end an Online Banking session. When the Sign Off icon is used to exit Online Banking all of the cookies expire that were set during your session.

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ACCESSING ONLINE BANKING

Online Banking registration. Use your current Touchtone Teller (phone) Access Code if you are a first time user.
If you are entering your Touchtone Teller Access Code in order to enter Online Banking and your phone password contains letters, convert the letters to numbers using a Touchtone phone keypad.
Example: The password 12mary would be converted to 126279.
The first time you access Online Banking you will be prompted to change your password. The new password you select may contain letters and/or numbers and be between four and eight characters in length. Remember that letters are case sensitive. This will not affect your current Touchtone Teller (phone) Access Code.
IMPORTANT: If you would like your Online Banking password to be the same as your Touchtone Teller Access Code, click on User Options and change your password to be the same as your Touchtone Teller Access Code. You may do so at any time after you initially change the Online Banking password to something other than the current Touchtone Teller Access Code when prompted.
Your Online Banking password is now independent of other computer systems. Your Touchtone Teller Access Code will remain the same unless you change it on the phone system. You may now change either code at any time without affecting the other. Remember, they are independent of one another.
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MINIMUM BROWSER REQUIREMENTS FOR ONLINE BANKING

Operating System Supported Browsers

Microsoft® Windows 98
Microsoft® WindowsNT 4.0
Microsoft® Windows 2000
Microsoft® Windows XP
Microsoft® Windows ME

Netscape® Navigator 4.7 and 4.75, 7.0 and 7.0.1. Version 6.0 is not supported.
Internet Explorer 5.0, 5.5 service packs 1 & 2, and 6.0
America Online® 6.0, 7.0 and 8.0
Mozilla Firefox 1.0.1 (Microsoft® Windows XP and 2000 only)

iMac Operating System

Microsoft® Internet Explorer 5.1+
Safari 1.2.4

Web TV is not supported.

IMPORTANT: It is highly recommended that newer browsers be used to access Online Banking.
A version of Netscape® Communicator is available by clicking on the Netscape icon at the bottom of the log-in page or by going to Netscape's homepage.
A free copy of Microsoft® Internet Explorer is available by going to Microsoft's homepage.
AOL users operating in Windows 95 can get America Online's Web Browser by entering the Keyword "Upgrade".
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DETERMINING YOUR BROWSER VERSION

In Netscape®:
  1. Click on "Help".
  2. Click on "About Netscape® Communicator" or Navigator.
  3. Click here to upgrade to a newer version of Netscape now!
In Microsoft® Internet Explorer:
  1. Click on "Help".
  2. Click on "About Microsoft® Internet Explorer".
  3. Click here to upgrade to a newer version of Explorer now!
In America Online's Web Browser:
  1. Click on "Help".
  2. Click on "About America Online".
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DOWNLOADING FILES TO FINANCIAL SOFTWARE

Within Online Banking there is an option to download your transactions into Quicken® or Microsoft® MoneyTM or MS Excel (.csv files). Your financial information is provided in a format that is compatible with your PFM's software. See below for instructions on how to use the PFM software. Use the drop down menu on the form within Online Banking to select the proper version.
The information provided in your Transaction Detail is the only information that can be downloaded. You may download the current and previous months' transactions. Depending on your account activity, prior information may also be available (limited to the prior three months). Your Online Statement information is not in a downloadable format. 24 months of Online Statement history is available for viewing only.
To download the information from your Transaction Detail:
  1. Click on the "Account Export" icon.
  2. Select the desired Account for downloading.
  3. Select the date range.
  4. Choose the appropriate Export format.
  5. Click on Download Date.
  6. Select Save File.
  7. Choose drive and name file.
    IMPORTANT:
    Remember where you save the file. It is recommended that you save the file to your desktop for easy access in the future.
  8. Select Save.
  9. Import the file into your software by following the instructions included in the software program, or choose "Open" from the download pop up box.
To import the file to Money 2000
  1. Open Money 2000
  2. Click on "File"
  3. Then Click on "Import"
  4. Now, you need to locate where you saved the downloaded file. To do this, click on the file. When you do this, the file should appear on the bottom where it says "File Name:"
  5. Then click on import. *

* If you receive an error that states that the file format is invalid, follow these steps:

  1. Go to the Windows Start Menu (lower left hand corner of your desktop).
  2. Click on "Programs", then go to "Accessories", and then click on "Notepad". This will open up a blank document.
  3. Click on "File" and click on "Open".
  4. Now, locate the downloaded file. Make sure that the "File Type" selected is "All Files."
  5. Click on the file and then on "Open." The 7th Row of data will have the name and then a list of numbers next to it.
  6. Delete the last number in this row of numbers.
  7. Close the page and save it to the same name. It will ask you if you want to replace the existing file with the same name. Choose Yes.

If this does not remedy the problem, contact Customer Service.

To search for help with Quicken, visit the Intuit web site at here.

To search for help with Microsoft Money, visit Microsoft's site here.

Updating Microsoft® Money97:
  1. Open Microsoft® Money97.
  2. Under "File", choose "Import".
  3. Change files type to "All Files" (*.*).
  4. Go to the directory you saved the downloaded file, select the file you downloaded, and click on "Import".
  5. Click on "Home Banking". It should be located on the left-hand side at the bottom.
  6. In the Reminders Box, click on "Read Statement..." This box should be on the left-hand side.
  7. On the new window, click on "Update Account Register..."
  8. Repeat Step 6 until the "Update Account Register..." changes to "Finish". This will occur after all statements have been read.
Microsoft® Internet Explorer uses the Windows registry to determine the file type of a downloaded file. This is different from Netscape®, which uses its own local configuration, not the configuration of Windows.
If Microsoft® Internet Explorer cannot determine the file type in the Windows registry, it assigns a random extension to the file instead of the extension sent from the server. When Quicken and Money are installed, it defines the file types it uses in the Windows registry, but this does not include .QIF, which is really a Quicken file type. Quicken and Money users usually do not have QIF defined.
This problem can be solved by defining the QIF type. To define the QIF type:
  1. Select "View".
  2. From Windows Explorer, select "Options".
  3. Click on "Files Types" tab.
  4. Click on the "New Type" button, which will display the "Add New File Type" dialog box.
  5. Fill in the dialog box as follows:
    • Description - anything, like "Quicken download file"
    • Associated Extension - qif
    • Content Type - text/qif
    • Default Extension for Type - qif
  6. Under Actions, click New. This will display a New Action dialog box.
  7. Fill in the dialog box as follows:
    • Action - Open
    • Application used for action - (path to Money/Quicken program file)
IMPORTANT: There is no way to register a file type from the server on the user's local machine.
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Log-on Security Information

Internet Explorer Content Advisor

End Users that have Content Advisor enabled in Internet Explorer will require some changes that need to be made in order to use Internet Banking.
  1. Click on Tools.
  2. Select "Internet Options"
  3. Select the "Content" tab
  4. Select "Settings" and input the Content Supervisor password. (The password was created when Enabling the Content Advisor, if you have forgotten this password contact Microsoft)
  5. Select "Approved Sites"
  6. Copy and paste the entire Login page URL, For example: www.myfi.com/onlineserv/HB
  7. Select "Always" and then click "Apply"
  8. Click "OK" to close the Window.
  9. When logging into Internet Banking, you may see the following message box:
  10. Select "Yes" to continue.
Additional Third Party Software (TPV)

Due to increased security, certain third party toolbars/software may prevent end user access into Internet Banking. This can also include some types of pop-up blockers. In order to log in to Internet Banking, this software may need to be disabled or uninstalled. Please refer to the third party vendor instructions for information on how to perform these steps.

Spyware/Adware

Due to increased security, certain spyware/adware may also prevent end user access into Internet Banking. In order to log in to Internet Banking, end users must remove this type of software from their computer.

Spyware is Internet jargon for advertising supported software (Adware). It is a way for shareware authors to make money from a product, other than by selling it to the users. Adware typically reports your Internet surfing habits back to a third party site for data collection purposes. In order to protect your financial privacy, it may be necessary to install a spyware/adware search tool to determine if your computer has any of this software installed. If you determine that adware or spyware has been installed on your computer, the software will need to be removed.


UNABLE TO LOG IN TO ONLINE BANKING

If you can view the other areas of our web site, but are unable to access Online Banking, it may indicate a problem accessing all secured web sites. Both your browser and Internet service provider must support secured sites.
This Web site is designed for Netscape® 4.6 or greater or Microsoft ® Internet Explorer 5.0 sp1 or greater or Macintosh IE Version 5.1+. Using other browsers may cause the Web pages to appear misaligned and prevent access to Online Banking.
IMPORTANT: It is highly recommended that the newer browsers be used to access Online Banking.
If you are using one of the browsers mentioned above and are still experiencing a problem, the problem may lie with the Internet service provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites.
Contact your company's Data Processing Department regarding the problem or try to access Online Banking from another location.

IMPORTANT: When reporting problems to Star One, have as much information ready as possible (e.g., browser version, etc.).
Receiving the following message after logging in successfully will stop all further processing and/or access to any portion of Online Banking during this session:
"Internet Account Access Session Error."
Return to the log in screen to start a new session. This error indicates that you did not accept one or more cookies. In order to enter the secured encrypted site you must accept cookies. Since there are several within Online Banking, it is suggested that you disable the cookie alert within your browser while viewing account information.
IMPORTANT: If you are prompted with a dialog box that asks you to reenter your password, (after initially entering your member number and Online Banking password, your browser may not support JavaScript™, or JavaScript™ may not be enabled. An upgrade to Netscape® 4.51 or greater or Microsoft® Internet Explorer 4.5 or greater may be necessary.
Go to Microsoft's Web site to download Internet Explorer or to Netscape's Web site to download Communicator. If you already have one of these browsers, the "Enable JavaScript" function may be disabled.
To enable JavaScriptTM in Netscape ® Communicator 4.51 & up:
  1. From the "Edit" menu, select "Preferences".
  2. Click on "Advanced".
  3. Verify that the "Enable JavaScript" checkbox is selected.
To enable JavaScriptTM in Microsoft ® Internet Explorer 5.0 - 6.0:
  1. From the "Tools" menu, click on "Internet Options".
  2. Click on the "Advanced" tab .
  3. To enable Java, verify that the "Enable Java" and "Enable JavaScript" boxes are selected.
  4. Click on the tab marked "Security" ("Privacy" tab for IE 6.0 users).
  5. Click on the button marked "Custom Level".
  6. Under "Java" make sure the radio button is set to "Medium Safety".
  7. Under "Scripting of Java Applets" make sure the radio button is set to "Enable".
  8. Under "Cookies": Allow per-session cookies (not stored). Make sure the radio button is set to "Enable".
  9. Under "Cookies": Allow cookies that are stored on your computer. Make sure the radio button is set to "Enable".
  10. Click on "OK" until exited completely from options.
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COMMON ERROR MESSAGES

Error Messages - To show us the exact error message that you are receiving, display the error message on your screen then press ALT+Print Screen on your computer's keyboard. This will transfer the image to your clipboard. Open your Word Processor and paste the selection. You can save this file and e-mail it to us for support. When experiencing an error message, try the following steps before contacting us:
  1. Close the browser
  2. Retry
  3. Delete the Cache, Reload, or Refresh.
After trying this and you still continue to receive the error message, contact us.

The following errors may occur when accessing Online Banking:
  • Membership cannot be verified as entered. Check your user number and try again, or contact Star One for further assistance. This indicates that your user number is incorrect. Try entering your account number without using leading 0's (zeros). Example: Try entering 0006789 as 6789.

    IMPORTANT: When reporting problems to Star One, have as much information ready as possible (e.g., browser version, etc.).
  • Passwords cannot be verified as entered. Possible causes include the following:
    • Your password is incorrect. Verify the password and then reenter it.
    • The Caps Lock key is on. Since passwords are case sensitive, the Caps Lock key may alter the way your password is being entered. If you are accessing Online Banking for the first time, convert any alpha characters in your password to numbers based on the layout of your telephone keypad.
      Example:
      B4TIME must be entered as 248463.
    • If you have not logged into Online Banking for six months or more, your account may now be inactive and your password reset. Try entering your current Touchtone Teller Access Code.
    • Too many invalid log-in attempts. As a security measure, the Online Banking system will allow five invalid password attempts and will lock out the account on the sixth try. Contact Star One for assistance at (866) 543-5202 or (408) 543-5202.

  • The Service Temporarily Unavailable message is displayed when Online Banking is temporarily down for system maintenance or is experiencing telephone circuit problems. Try again periodically. If the message is displayed repeatedly, contact Star One.
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RECOMMENDATIONS FOR AMERICA ONLINE USERS

America Online provides a browser within their software for connecting to the Internet. Depending on the version you are using, either Web Crawler or Microsoft® Internet Explorer, use the following chart to determine if your software is compatible with Online Banking.
OPERATING
SYSTEM
BROWSER
VERSION
COMPATIBLE?
Windows 95
Windows 98
AOL 3.x (all)
No
AOL 4.x (128-bit encryption)
Yes
AOL 5.0 Preview 3
No
AOL 5.x - 7.x (128-bit encryption)
Yes
Microsoft® Internet Explorer 3.x
No
Microsoft® Internet Explorer 4.x
No
Netscape® Navigator 3.x
No
Netscape® 4.6 or greater
Yes
Windows 3.1
AOL (all)
No
Macintosh
AOL 3.0 (all)
No
AOL 4.0 (all)
No
AOL 5.0 Preview
No
AOL 6.0 - 8.0
Yes

As new Operating Systems become available, we will update this page. We are currently testing with Windows XP and MAC OS X.

To access Online Banking you will need to be using AOL's 32-bit version software (with 128 bit encryption). Currently we support the 32-bit AOL version 6.0, 7.0 and 8.0 browsers.
The 16-bit version does not support JavaScript™ and has no Java controls under preferences. The 32-bit version does support the newer JavaScript™ and has Java controls under preferences. AXIS Online Banking uses JavaScript™ to perform input validation and requires this capability. There should be no problems with the 32-bit version.
If you are a Windows 3.1 user, your operating system supports only the 16-bit version of the AOL software. Software versions using 16-bits software will not work with Online Banking and you will need to upgrade to a 32-bit version. If you are using an older computer, you may need to check with the manufacturer to see if you need to upgrade your system.
If you are using Windows 95 and above, you will be able to run the 32-bit version of the AOL software.
Macintosh information:
Currently the America Online For Macintosh Version 4.0 will work with Online Banking. The minimum system requirements recommended by AOL are as follows: 32 megs of ram, 7.5.3 operating system, 30 megs of disk space, a 14.4 modem, PowerPC or a 68040 processor. (This software will run on an IMAC using 8.3 operating system.)
To get past this problem:
  • Download Netscape® Communicator 4.7 + or Microsoft® Internet Explorer 5.0 sp1 + (these two browsers have the latest JavaScript engines and are Y2K compliant). Use either of these as your browser. AOL allows you to log on, minimize, and then open either of these browsers.

    or

  • Use another Internet service provider (besides AOL) that supports a browser that can use JavaScript TM.
AOL has released two versions of AOL 5.0 (AOL 5.0 Preview and the AOL 5.0 full version). The AOL 5.0 Preview Version is the beta version of AOL 5.0, and it installs the Microsoft® Internet Explorer 5.0 browser with it. Because of difficulties found with this product while using the Online Banking platform, it is highly recommended to upgrade to the full version of AOL 5.0.
AOL 4.0 (128-bit encryption) uses Microsoft® Internet Explorer 5.0, and it works well with Online Banking. There may be some cases where a server error is received after completing a transfer. The complete message is:
"Server Error: This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log."
This misconfiguration is caused by Microsoft® Internet Explorer (4.0 or greater) when it is installed on a computer before AOL 4.0 software. When AOL 4.0 is installed, the files may become corrupt; however, most AOL 4.0 users will not experience this problem. If this error is experienced, download Netscape's most recent browser version. Upgrades can be found at Netscape's Web site.
If problems are encountered with AOL:
  • Download Netscape® Communicator 4.6 or greater, Microsoft ® Internet Explorer 5.0 sp1 +, or any other browser that supports JavaScript TM, and use that as the browser. AOL allows the user to log on and then open a new browser. Netscape 6.0 is not supported but Netscape 6.1+ is.

    Or

  • Use another Internet Service Provider (besides AOL) that supports a browser that can use JavaScript TM.
If your software is not compatible, perform the following steps:
  • Upgrade to Windows 95 and AOL Browser 4.0 (128-bit encryption) or greater. If you are using an older computer, you may need to check with the manufacturer to see if you need to upgrade your system.
Incompatible browsers may cause the following problems:
  • A blank screen.
  • An alert to enable JavaScriptTM.
  • Repetitive requests for the password.
  • Problems retrieving previous history.
  • Problems with the download function.
IMPORTANT: It is suggested that you download an upgraded browser (Netscape® 4.6 or greater, or Microsoft® Internet Explorer 5.0 or greater). AOL provides download instructions or go directly to the Netscape® or Microsoft ® Web site. Once the browser is downloaded, use it in conjunction with AOL.
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RECOMMENDATIONS FOR CompuServe USERS

CompuServe provides a browser within their software for connecting to the Internet. Use the following chart to determine if your software is compatible with Online Banking.
OPERATING
SYSTEM
BROWSER
VERSION
COMPATIBLE?
Windows 95
Windows 98
Netscape® 4.6 or greater
Yes
CompuServe CIM (all)
No
CompuServe 2000
Yes
Windows 3.1
CompuServe (all)
No
If your software is not compatible, perform the following:
  1. Upgrade to Windows 95 or higher and the latest version of CompuServe 2000.

    Or

  2. Download an upgraded browser like Netscape® 4.6 or greater, or Microsoft® Internet Explorer 5.0 sp1 or greater, and configure it as an external browser.
CompuServe provides download instructions or go directly to the Netscape® or Microsoft® Web site.
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INTERNET TIPS

Find and Replace - Control + F is a find and replace feature on the browser that allows you to search for key words.
Error Messages - To show Star One the exact error message that you are receiving, display the error message on your screen, then press Alt + Print Screen on your computer's keyboard. This will transfer the image to your clipboard which can then be transferred to a Word document or other application.
When experiencing an error message, try the following steps before contacting Star One:
  1. Close the browser.
  2. Retry.
  3. Close the cache, reload, or refresh.
After trying this and you still continue to receive the error message, contact Star One.
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