For banking by telephone, to find an ATM, or to speak to a Star One phone representative for assistance with this website, please call us at 866-543-5202 or 408-543-5202.
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Phone Branch Appointments

Phone appointments are available for questions pertaining to New Membership, Consumer Loan, Real Estate, and Individual Retirement Account (IRA) applications. To set up a Phone Branch appointment, please email and include the following:

  • Your name
  • Your best contact information
  • Date and time you would like your phone appointment
  • Reason for your appointment (Please do not include member numbers, account numbers, or card numbers)

A Star One representative will contact you during normal business hours to confirm the appointment or provide you with other options. You may also call us directly at 408-543-5202 to make an appointment.

Effective January 10, 2022, for the health and safety of our members and our employees, the following changes apply to all Star One Branches:

We are experiencing longer wait times and we thank you for your patience. We remain committed to serving you and thank you for your understanding during this time.