For banking by telephone, to find an ATM, or to speak to a Star One phone representative for assistance with this website, please call us at 866-543-5202 or 408-543-5202.
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Contact Us

Set up a Video or Phone Appointment, and we bring Star One's Virtual Branch to your computer or smartphone. You can also contact us by chat, phone or email.

Make an Appointment

Discover the convenience of Video and Phone Appointments

Meet with a Star One Virtual Branch representative on your computer or smartphone—from wherever you might be.

Most services are now available without visiting a Star One branch—apply for loans, open new accounts, have a personal consultation, and more.

Contact us by Web or Email

Please send confidential information only via our secure email service—regular email is unencrypted and not secure.

Welcome to our new secure email system.

You'll be asked to register and create a new password if:

  • This is your first time using the service
  • You used our previous secure email system, but haven't registered on the new service

To sign in, register, or reset your password, visit our Secure Email Message Center and enter your email address.

Use this secure form to send us general questions, feedback or reservations for our educational workshops.

To receive a reply containing confidential information (such as Social Security Numbers, account numbers, financial statements), or to send us documents, use our Secure Email Message Center instead—regular email is not secure.


Star One Branch Locations

Branch hours:

  • Christmas holiday: branches will close at 2 PM on Dec. 24 and be closed Dec. 26
  • New Saturday branch hours effective Jan. 7, 2023 : 9 AM–2 PM
  • Monday, Tuesday, Thursday: 9 AM–5 PM
  • Wednesday: 10 AM–5 PM
  • Friday: 9 AM–6 PM
  • Saturday (Stevens Creek, Blossom Hill and Big Basin branches only): 9 AM–4 PM

Call Us

Toll-free at (866) 543-5202 or (408) 543-5202

Regular Call Center Hours

  • Monday-Friday: 7 AM-7 PM PT
  • Saturday-Sunday: 9 AM-5 PM PT

Holiday Call Center Hours

  • Christmas, New Year's and Thanksgiving: closed
  • Day before Thanksgiving: 7 AM-6 PM PT
  • New Year's Eve: 9 AM-5 PM PT
  • Christmas Eve and other holidays: 9 AM-5 PM PT

Our Shared Branch call center handles after-hours calls and can assist you with general questions and basic transactions.


Fax: (408) 543-5203
Mailing address: P.O. Box 3643
Sunnyvale, CA 94088-3643

Use our Locator to find ATMs, CO-OP ATMs (including 7-Eleven stores), and Shared Branches.


2022 Holidays—Star One branches will be closed

  • Thursday, November 24: Thanksgiving Day
  • Friday, November 25: Day after Thanksgiving Day
  • Monday, December 26: Christmas Day observed

2023 Holidays—Star One branches will be closed

  • Monday, January 2: New Year’s Day
  • Monday, January 16: Martin Luther King Jr. Day
  • Monday, February 20: Presidents Day
  • Monday, May 29: Memorial Day
  • Monday, June 19: Juneteenth Day
  • Tuesday, July 4: Independence Day
  • Monday, September 4: Labor Day
  • Monday, October 9: Columbus Day
  • Saturday, November 11: Veterans Day
  • Thursday, November 23: Thanksgiving Day
  • Friday, November 24: Day after Thanksgiving Day
  • Monday, December 25: Christmas Day