Your Health and Safety Are Our Top Priorities
Last updated: December 1, 2020
COVID-19
As the situation with coronavirus (COVID-19) continues to develop, your Star One team is ready and standing by to support you. We will update this page regularly, please visit often for the latest developments.
Star One is regularly monitoring information from the Centers for Disease Control and Prevention (CDC) as well as our state and local agencies to ensure our actions are aligned with the recommendations.
Branches are open to members only. No changes to branch hours.
Due to Santa Clara County's new Public Health Order, effective November 30, 2020, we are required to further limit the number of members and staff within a branch at any given time.
This will result in longer wait times and we appreciate your patience as we adjust to these changes together.
To minimize wait time, we recommend that you utilize our remote services or schedule an in-person or phone appointment through our appointment page. Our Call Center is also available to assist you.
We are making the following changes:
- All New Memberships and Loan Applications must be submitted online.
- Appointments are required and limited to the following services: Account Servicing, Notary, Wire Transfers, Online Banking services and IRAs.
- Due to capacity limitations, any non-essential individuals will be asked to wait outside.
- Requiring 6 feet of distance between individuals.
- Face coverings are required when visiting any Star One branch, per Order of the Health Officer of the County of Santa Clara.
We remain committed to serving you and thank you for your understanding during this time.
* Non-members will be referred to their own financial institution for Visa Cash advances and check cashing services.
The Strength of Star One
The strength of Star One comes from our members as well as our employees who are dedicated to fulfill our Mission to improve each member's life by delivering valuable financial services.
We know that during uncertain times, you might have questions about the safety of your assets and we are here to help. Our balance sheet is very strong with a net equity ratio of 12.17% as of 9/30/20, over double the regulatory minimum of 6%. We continue to be in a position to weather any interest rate or credit environment as we did during the 2008 financial crisis with little or no impact to our continued financial strength.
Learn more about Star One's financials.
Due to the strength and financial stability of Star One Credit Union, your assets are safe. Visit our National Credit Union Administration (NCUA) insurance page for more details.
Loan Payment Hardship?
We understand that there will be hardships. Star One is here to help. We are offering a number of loan assistance options to provide short and long term relief to members affected by COVID-19, including deferred payments plans on our consumer and real estate loans.
Learn more or request payment assistance.
Star One does not offer business loans and does not participate in any Small Business Loan (SBA) programs.
Banking Without the Branch
As always, here are other convenient services you can take advantage of anywhere, anytime: Banking Without the Branch
- Deposit checks with your smart phone using the Star One App
- Withdraw cash at almost 30,000 CO-OP and Star One ATMs
- Access your accounts securely with Online Banking and Mobile Banking to order checks, place a stop payment, submit a travel notification, and view your online statements and tax forms, and more
- Access your accounts securely with Touchtone Teller
- Apply for loans online, 24/7
- Apply for new membership online, 24/7
While shopping in-person for essential goods, use Apple Pay, Google Pay or Samsung Pay on your smartphone wherever they're supported, and minimize your contact with credit-card readers at the checkout!
Simply hold your phone up to the card reader and your Star One Visa card information is transmitted securely. What's more, at many stores, no signature is needed, further reducing your contact.
Your IRA and the CARES Act
The CARES Act (Coronavirus Aid, Relief and Economic Security Act) allows you to withdraw up to $100,000 in Coronavirus-Related Distributions (CRDs) from eligible retirement plans—exempt from the 10-percent early-distribution penalty tax.
Additionally, individuals will not be required to take their 2020 required minimum distributions (RMDs) from their IRAs.
Learn more about the CARES Act and how its provisions affect your Star One IRA.
Questions & Answers
We understand that there will be hardships. Star One is here to help. We are offering a number of loan assistance options to provide short and long term relief to members affected by COVID-19, including deferred payments plans on our consumer and real estate loans.
The daily cash withdrawal limit is $5,000; however depending on branch traffic those limits may be reduced. Cash withdrawals exceeding our daily cash limit can be accommodated. An order must be placed in-branch or with one of our call center representatives. Please note there is a four-business-day turnaround time. For your personal protection, we discourage large cash withdrawals.
Accounts can be accessed with Online Banking, Touchtone Teller, ATMs, Debit or Credit Card, and the Star One Mobile App.
Star One is actively monitoring information from the Centers for Disease Control and Prevention, and federal, state, and local agencies to help ensure the actions we are taking are in line with the latest CDC recommendations and guidance. We urge members to use our remote services to do many banking transactions right from home.
Our branches have also taken preventive measures to minimize exposure such as social distancing, routine disinfecting, and installing an auto-dispensing hand sanitizer machine at all locations.
Face coverings are required when visiting any Star One branch, per Order of the Health Officer of the County of Santa Clara.