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Your Health and Safety Are Our Top Priorities

Last updated: February 3, 2021


As the situation with coronavirus (COVID-19) continues to develop, your Star One team is ready and standing by to support you. We will update this page regularly, please visit often for the latest developments.

Star One is regularly monitoring information from the Centers for Disease Control and Prevention (CDC) as well as our state and local agencies to ensure our actions are aligned with the recommendations.

Branches are open to members only. No changes to branch hours.

Due to Santa Clara County's new Public Health Order, effective November 30, 2020, we are required to further limit the number of members and staff within a branch at any given time.

This will result in longer wait times and we appreciate your patience as we adjust to these changes together.

To minimize wait time, we recommend that you utilize our remote services or schedule an in-person or phone appointment through our appointment page. Our Call Center is also available to assist you.

We are making the following changes:

We remain committed to serving you and thank you for your understanding during this time.

* Non-members will be referred to their own financial institution for Visa Cash advances and check cashing services.

The Strength of Star One

The strength of Star One comes from our members as well as our employees who are dedicated to fulfill our Mission to improve each member's life by delivering valuable financial services.

We know that during uncertain times, you might have questions about the safety of your assets and we are here to help. Our balance sheet is very strong with a net equity ratio of 12% as of 12/31/20, double the regulatory minimum of 6%. We continue to be in a position to weather any interest rate or credit environment as we did during the 2008 financial crisis with little or no impact to our continued financial strength.

Learn more about Star One's financials.

Due to the strength and financial stability of Star One Credit Union, your assets are safe. Visit our National Credit Union Administration (NCUA) insurance page for more details.

The VITA Program and COVID-19

Due to occupancy limitations at our branches as a result of COVID-19, Star One will not be participating in the Volunteer Income Tax Assistance (VITA) program.

We recognize that many of you have utilized this service in previous years; therefore, we would like to provide a resource to better assist you during this tax season.

Please visit United Way's EARN it KEEP it SAVE it site for more information and alternatives to finding assistance with your individual tax needs.

Loan Payment Hardship?

We understand that there will be hardships. Star One is here to help. We are offering a number of loan assistance options to provide short and long term relief to members affected by COVID-19, including deferred payments plans on our consumer and real estate loans.

Learn more or request payment assistance.

Star One does not offer business loans and does not participate in any Small Business Loan (SBA) programs.

Banking Without the Branch

As always, here are other convenient services you can take advantage of anywhere, anytime: Banking Without the Branch

  • Deposit checks with your smart phone using the Star One App
  • Withdraw cash at almost 30,000 CO-OP and Star One ATMs
  • Access your accounts securely with Online Banking and Mobile Banking to order checks, place a stop payment, submit a travel notification, and view your online statements and tax forms, and more
  • Access your accounts securely with Touchtone Teller
  • Apply for loans online, 24/7
  • Apply for new membership online, 24/7

While shopping in-person for essential goods, use Apple Pay, Google Pay or Samsung Pay on your smartphone wherever they're supported, and minimize your contact with credit-card readers at the checkout!

Simply hold your phone up to the card reader and your Star One Visa card information is transmitted securely. What's more, at many stores, no signature is needed, further reducing your contact.

Your IRA and the CARES Act

The CARES Act (Coronavirus Aid, Relief and Economic Security Act) allows you to withdraw up to $100,000 in Coronavirus-Related Distributions (CRDs) from eligible retirement plans—exempt from the 10-percent early-distribution penalty tax.

Additionally, individuals will not be required to take their 2020 required minimum distributions (RMDs) from their IRAs.

Learn more about the CARES Act and how its provisions affect your Star One IRA.


May 7, 2020


Dear Member,

We want you to know that serving you is our top priority as COVID-19 has changed the way we all live and conduct business. For those of you who are utilizing our branches, we appreciate your understanding and support with the many changes in our branch operations to keep everyone safe. Below are a few reminders of what we're doing to support our members. If you have a need or question, we are here for you.

Branches are open to members only
Our branches are open during our normal hours for limited transactions. If you need IRA or account servicing, you can make an appointment in Online or Mobile Banking or on our website. To keep you and our staff safe, we've instituted recommendations by the CDC and state and local agencies to limit the spread of COVID-19 which include social distancing inside branches, enhanced branch and facility sanitizing procedures, and the requirement of face coverings.

Remote Banking and ATMs are available 24/7
Online Banking and Mobile Banking are secure and convenient ways to bank with us remotely. You can deposit checks, apply for loans, transfer funds, use Bill Pay to pay bills, view e-statements and tax forms, and do much more. Plus, Touchtone Teller gives you secure phone access to your accounts. ATMs are available, and we've temporarily increased the withdrawal limit to $1,000 a day.

We're waiving many fees

  • Out-of-Network ATM, Overdraft, Courtesy Pay, Returned Check, ACH Non-Sufficient Funds and Visa Limit fees will be waived from March 20 to June 14, 2020.
  • Loan and late payment fees on all our loans will be waived through June 30, 2020.

Loan payment hardship assistance
We are offering a number of loan payment assistance options to provide short and long term relief to members affected by COVID-19, including deferred payment plans on our consumer and real estate loans. (Deferred payments will be added to the end of your loan term.) More information is available on our website.

Supporting the Santa Clara community
This unprecedented time has challenged all of us, especially the organizations that serve our most vulnerable community members. Star One continues to support many local programs like Second Harvest Food Bank to ensure families and children are fed.

Important reminders about scammers
The security of your personal data and financial information is extremely important to us. Scammers are using the COVID-19 situation to take advantage of people. We want you to be safe and aware of their schemes. To learn more about how to protect yourself from scammers and to get answers to your Star One banking questions, please visit the COVID-19 Updates page on our website.

Our strength is your security
Star One will continue to support you through this challenging time and beyond. Our conservative investments and business policies set the foundation to our strength. With a very strong balance sheet, and net worth over $1 billion and double the regulatory requirement, we are in a solid position to withstand any economic climate the future holds. Our Board of Directors and staff are continually working to make decisions that benefit you, our members. Together, we're applying our knowledge and experience to help you meet your financial needs during this time. You can feel assured that we are, and will be, here to serve you. Thank you for your membership and continued partnership.


Gary Rodrigues
President and CEO
Star One Credit Union



The security of your personal data and financial information is extremely important to us. In this challenging time, scammers are using the situation to take advantage of people. We want you to be safe and aware of their schemes. Help protect yourself with these tips.

Hang up on robocalls.
Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes.

Ignore online offers for vaccinations and "miracle" cures.
There are currently no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure COVID-19.

Fact-check information.
Scammers, and sometimes well-meaning people, share information that hasn't been verified. Before acting on this information, contact trusted sources and websites to verify the accuracy of the information.

Don't respond to inquiries about the Economic Impact Payment.
Don't respond to phone, mail, email, text or social media requesting verification of personal information, fees, or banking information in order to receive your stimulus check. For more information including eligibility and any action you need to take, visit the IRS website.

Do your homework when it comes to donations.
If someone wants donations in cash, by gift card, or by wiring money, don't do it. And only donate to trusted organizations.

Do not give your personal information or credentials.
As a reminder, Star One will never contact you and ask you to disclose or verify personal information, including passwords via e-mail or text.

Do not go to or enter personal information on unfamiliar websites.
Fake websites and applications may claim to share news, testing results, or other COVID-19 related information. But they will actually install malware, steal your personal information such as bank information or credentials, or cause other harm.

Be aware when working from home.
As employees sheltering in place work remotely, their personal devices are at increased risk. Be aware of fraudsters' tactics which include phishing, social engineering, and hacking. Use anti-virus software, and stick to trusted apps and websites.

For more information about current scams and how to avoid them, visit the Federal Trade Commission (FTC).



Questions & Answers

We understand that there will be hardships. Star One is here to help. We are offering a number of loan assistance options to provide short and long term relief to members affected by COVID-19, including deferred payments plans on our consumer and real estate loans.

Learn more or request payment assistance.

The daily cash withdrawal limit is $5,000; however depending on branch traffic those limits may be reduced. Cash withdrawals exceeding our daily cash limit can be accommodated. An order must be placed in-branch or with one of our call center representatives. Please note there is a four-business-day turnaround time. For your personal protection, we discourage large cash withdrawals.

Accounts can be accessed with Online Banking, Touchtone Teller, ATMs, Debit or Credit Card, and the Star One Mobile App.

Star One is actively monitoring information from the Centers for Disease Control and Prevention, and federal, state, and local agencies to help ensure the actions we are taking are in line with the latest CDC recommendations and guidance. We urge members to use our remote services to do many banking transactions right from home.

Our branches have also taken preventive measures to minimize exposure such as social distancing, routine disinfecting, and installing an auto-dispensing hand sanitizer machine at all locations.

Face coverings are required when visiting any Star One branch, per Order of the Health Officer of the County of Santa Clara.

Scam and Fraud Alert

Remember that Star One employees will never call you to verify or ask for your personal information.

Providing your personal information, such as card PINs, online banking credentials or one-time passcodes, to anyone may make you responsible for any fraudulent activity that happens on your Star One accounts.