Your Health and Safety Are Our Top Priorities

May 7, 2020

 

Dear Member,

We want you to know that serving you is our top priority as COVID-19 has changed the way we all live and conduct business. For those of you who are utilizing our branches, we appreciate your understanding and support with the many changes in our branch operations to keep everyone safe. Below are a few reminders of what we're doing to support our members. If you have a need or question, we are here for you.

Branches are open to members only
Our branches are open during our normal hours for limited transactions. If you need IRA or account servicing, you can make an appointment in Online or Mobile Banking or on our website. To keep you and our staff safe, we've instituted recommendations by the CDC and state and local agencies to limit the spread of COVID-19 which include social distancing inside branches, enhanced branch and facility sanitizing procedures, and the requirement of face coverings.

Remote Banking and ATMs are available 24/7
Online Banking and Mobile Banking are secure and convenient ways to bank with us remotely. You can deposit checks, apply for loans, transfer funds, use Bill Pay to pay bills, view e-statements and tax forms, and do much more. Plus, Touchtone Teller gives you secure phone access to your accounts. ATMs are available, and we've temporarily increased the withdrawal limit to $1,000 a day.

We're waiving many fees

• Out-of-Network ATM, Overdraft, Courtesy Pay, Returned Check, ACH Non-Sufficient Funds and Visa Limit fees will be waived from March 20 to June 14, 2020.
• Loan and late payment fees on all our loans will be waived through June 30, 2020.

Loan payment hardship assistance
We are offering a number of loan payment assistance options to provide short and long term relief to members affected by COVID-19, including deferred payment plans on our consumer and real estate loans. (Deferred payments will be added to the end of your loan term.) More information is available on our website.

Supporting the Santa Clara community
This unprecedented time has challenged all of us, especially the organizations that serve our most vulnerable community members. Star One continues to support many local programs like Second Harvest Food Bank to ensure families and children are fed.

Important reminders about scammers
The security of your personal data and financial information is extremely important to us. Scammers are using the COVID-19 situation to take advantage of people. We want you to be safe and aware of their schemes. To learn more about how to protect yourself from scammers and to get answers to your Star One banking questions, please visit the COVID-19 Updates page on our website.

Our strength is your security
Star One will continue to support you through this challenging time and beyond. Our conservative investments and business policies set the foundation to our strength. With a very strong balance sheet, and net worth over $1 billion and double the regulatory requirement, we are in a solid position to withstand any economic climate the future holds. Our Board of Directors and staff are continually working to make decisions that benefit you, our members. Together, we're applying our knowledge and experience to help you meet your financial needs during this time. You can feel assured that we are, and will be, here to serve you. Thank you for your membership and continued partnership.

Sincerely,

Gary Rodrigues
President and CEO
Star One Credit Union

 

 

The security of your personal data and financial information is extremely important to us. In this challenging time, scammers are using the situation to take advantage of people. We want you to be safe and aware of their schemes. Help protect yourself with these tips.

Hang up on robocalls.
Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes.

Ignore online offers for vaccinations and "miracle" cures.
There are currently no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure COVID-19.

Fact-check information.
Scammers, and sometimes well-meaning people, share information that hasn't been verified. Before acting on this information, contact trusted sources and websites to verify the accuracy of the information.

Don't respond to inquiries about the Economic Impact Payment.
Don't respond to phone, mail, email, text or social media requesting verification of personal information, fees, or banking information in order to receive your stimulus check. For more information including eligibility and any action you need to take, visit the IRS website.

Do your homework when it comes to donations.
If someone wants donations in cash, by gift card, or by wiring money, don't do it. And only donate to trusted organizations.

Do not give your personal information or credentials.
As a reminder, Star One will never contact you and ask you to disclose or verify personal information, including passwords via e-mail or text.

Do not go to or enter personal information on unfamiliar websites.
Fake websites and applications may claim to share news, testing results, or other COVID-19 related information. But they will actually install malware, steal your personal information such as bank information or credentials, or cause other harm.

Be aware when working from home.
As employees sheltering in place work remotely, their personal devices are at increased risk. Be aware of fraudsters' tactics which include phishing, social engineering, and hacking. Use anti-virus software, and stick to trusted apps and websites.

For more information about current scams and how to avoid them, visit the Federal Trade Commission (FTC).