New Digital Banking. One seamless experience.
We offer our sincerest apologies for the inconvenience you experienced when trying to access the new Online and Mobile Banking systems and ask for your understanding and patience as we continue to work to resolve several issues related to the conversion. Further, we apologize for the long wait times you are experiencing when trying to reach our Call Center for assistance.
The intended purpose of the new Online and Mobile Banking systems was to offer an improved and unified digital banking experience with features members have asked for that were unavailable on the old Online and Mobile Banking platforms. Despite what we thought was thorough and comprehensive testing, we encountered several unforeseen problems, some of which caused our systems to respond slowly. That, combined with increased traffic to the sites and increased incoming calls, overwhelmed our systems and Call Center.
We recognize your frustration during this conversion. Our preparations and contingency plans were clearly not adequate to properly address the problems we encountered. We are learning from this experience and are confident we will deliver the valuable products and superior member service you expect from us. Be assured that we are committed to offering our members the best Online and Mobile Banking experience possible and will continue to work hard to ensure it happens.
Star One Credit Union
Our redesigned Star One Digital Banking system went live and your current Online Banking username and password has expired.
Please use your Mobile Banking user ID and password to log into Online Banking.
All of your payees will be imported into the new Bill Pay system—you will not need to set them up again.
If you have scheduled any payments during the downtime, they will be processed as requested.
For any bills you have been receiving electronically through Bill Pay (e-Bills), you will need to re-activate them and schedule new payments.
That means you will start to receive your paper statement in the U.S. Mail until you re-establish your e-Bill. This process can take up to two billing cycles to complete; therefore you should consider making manual payments until your e-Bill is re-established.
Along with our new Digital Banking, we're pleased to present a new Bill Pay service that is available in our Mobile Banking App.
Learn more about the new Bill Pay service in the following video:
Welcome to the new Digital Banking!
Digital Banking brings the familiar, clean design of our Mobile Banking App to your Online Banking experience in a web browser—all under a single user ID.
It's as easy to use on a small-screen smartphone as on a desktop computer.
FinanceWorks was replaced by an enhanced personal finance tool called Financial Tool. You must re-establish the aggregation of your external accounts if applicable. However your Star One transactional history was converted into the new and improved tool.
If you were previously enrolled in eStatements, but not eNotices or eTax Forms, you are now auto-enrolled in eNotices and eTax Forms in the new online banking system. Additionally, there is now a single enrollment process for eStatements, eNotices and eTax Forms which gives you the option of electronic delivery of your documents. You may opt out at any time.
You need to modify your software settings to ensure the smooth transition of your data. Please use the links below for instructions:
A letter from our President—we apologize for the inconvenience you experienced when accessing the new Online and Mobile Banking systems.
To log in: