Star One’s committed to fraud protection. But we need your help.
What we're seeing and how you can stay protected
Here’s what we’re seeing now: Phone calls seeming to come from a Star One phone number (866-543-5202) are targeting Star One members. The caller impersonates a Star One employee and attempts to collect your personal and financial information. These are “spoofing calls”, and they are on the rise.
The caller may try to scare you about suspicious transactions and reassure you that it's OK to share your information. Please hang up!
Star One employees WILL NEVER call you to verify or ask for your:
- Social Security Number
- Online Banking or mobile login information
- Account or card information
- Security Codes or One-Time Passcodes
Beware of fraudulent Google ads
An ad that appeared recently in some Google searches for "Star One Credit Union" turned out to be a link to a fake website that copied the exact appearance of the Star One home page.
The fake website intended to trick Star One members into entering their Online Banking username and password. After receiving that information, the website operators could themselves log in on the real website and steal money from the members' accounts.
Scammers are out there waiting to take advantage of trusting people. Avoid being a victim by following these basic tips.
- BEWARE of fraudulent online ads that may lead you to a fake website.
- DO NOT respond to unsolicited e-mail.
- DO NOT click on links or open e-mail attachments from unknown individuals or businesses. (And double-check if it’s a known business.)
- DO NOT respond to emails threatening to close your Star One accounts. Instead, contact Star One to authenticate.
- DO NOT accept cash, checks, or other payments from unknown parties. Call issuers of suspicious payments to verify authenticity.
- DO NOT respond to IRS phone calls to collect payment.
Keep your accounts secure
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Did you make all those purchases? If you see anything unusual or unexpected, report it right away.
Star One will never call or email you and ask for password or one-time passcode. For an additional layer of protection, we will ask for your Secret Identifier when you call Star One Phone Representatives. You can set up your Secret Identifier inside Digital Banking.
Mix uppercase and lowercase letters with numbers and symbols
Avoid using a range of similar passwords. Keeping each unique helps prevent fraudsters from accessing all your accounts if one password is compromised.
Log into Online Banking and select the "My Settings" link to do so.
