Use this form to dispute transactions for various reasons.
Select the situation on this form that describes your situation. Additional information may be requested. You must complete all required fields.
Complete, print and sign this form, then mail, deliver, or fax it to:
Star One Credit Union
P.O. Box 3643
Sunnyvale CA 94088-3643
Attn: Card Services
Fax: (408) 543-5203
To submit this form electronically, log into Online Banking and select "Cardholder Dispute Form (Non-Fraud)" in the "Forms" menu.
If you have any questions or concerns, call us and ask to speak with our Card Services Department.
Saturday, December 4—Online Banking, Mobile Banking and Touchtone Teller will be intermittently unavailable from 6–11 p.m. PT for scheduled maintenance.
If you are unable to log in during that time, please try again later.
Our extensive ATM network will remain available during the brief outage.