About Us

Star One Credit Union

Consolidated Financial Statement as of August 31, 2022

More complete financial reports are available for prior quarterly periods at the NCUA website. The Star One charter number is 68465; it is used to access NCUA reports.

Star One Credit Union (and other federally insured credit unions) file a periodic call report with the National Credit Union Administration (NCUA). The National Credit Union Share Insurance Fund (NCUSIF) is the federal fund created by Congress in 1970 to insure member's deposits in credit unions. Administered by the NCUA, the NCUSIF is backed by the "full faith and credit" of the U.S. Government.

At the NCUA website, you can select their link to "Research a Credit Union (Find a Credit Union)" Follow the links to "Go To Research a Credit Union" This will allow you to view Call Reports or Financial Performance Reports (FPR) online.

You can also select the NCUA website link to "Financial Performance Reports". This will allow you to view online a 2-page FPR summary for a credit union. One page is the Financial Summary and one page is the Ratio Analysis.

As of the period ending June 30, 2022, Star One received its 128th consecutive quarter of superior (5 star) performance from Bauerfinancial Inc.

Star One Credit Union Annual Reports

• Star One 2021 Annual Report
• Star One 2020 Annual Report
• Star One 2019 Annual Report
• Star One 2018 Annual Report
• Star One 2017 Annual Report
• Star One 2016 Annual Report
• Star One 2015 Annual Report
• Star One 2014 Annual Report
• Star One 2013 Annual Report
• Star One 2012 Annual Report
• Star One 2011 Annual Report
• Star One 2010 Annual Report

The Star One family of staff, friends, volunteers, and members are involved in events that support organizations throughout Santa Clara County and neighboring counties. This includes involvement with backpack programs for youth, holiday wish drives, and promoting sustainability by hosting our semi-annual e-Waste and Shred Day, to name a few. The Star One team remains committed to helping others and focuses on supporting critical human needs such as housing, food security, elder care, physical and mental health, and financial well-being.

Chamber of Commerce Support

Management staff supports and participates in nine Chamber of Commerce's within Santa Clara County by attending after hours networking mixers, business expos and events on a monthly basis.

Star One partners with a variety of non-profit organizations that support improving the lives of people throughout the communities we serve.

• Acknowledge Alliance
• Alameda Food Bank
• Alameda Meals on Wheels
• Alzheimer's Association
• American Cancer Society
• American Heart Association
• ANIAK
• Animal Assisted Happiness
• Assistance League of San Jose
• Avenidas
• Bill Wilson Center
• Breath California of Bay Area
• California Veterans Connection
• Cancer CAREPoint
• Canine Companions for Independence
• Child Advocates of Silicon Valley
• Chronicle Season of Sharing Fund
• Citizen Schools Inc.
• Community Services Agency of Mountain View and Los Altos and Los Altos Hills
• Crohn's & Colitis Foundation-Northern CA Chapter
• Cystic Fibrosis Research, Inc.
• Downtown Streets
• Family Giving Tree
• Family Supportive Housing
• Friends of Stevens Creek Trail
• From the Garden to the Table
• G.I. Josie
• Get Involved
• Happy Hollow Foundation
• Health Trust: Meals on Wheels
• HealthRight 360
• HomeFirst Services of Santa Clara County
• Hope and Home
• Hunger at Home
• Jacob's Heart Children's Cancer Support Services
• JW House
• Labor of Humanity
• LEAD Scholars Program @ Santa Clara University
• Life Services Alternatives
• LifeMoves
• Lucile Packard Foundation for Children's Health
• Martha's Kitchen
• Morgan Autism Center
• NAMI Santa Clara County
• NephCure Kidney International
• North Peninsula Food Pantry & Dining Center of Daly City
• Open Heart Kitchen of Livermore
• Operation Care and Comfort
• Rebekah Children's Home
• Rebuilding Together Silicon Valley
• Recovery Café of San Jose
• Rise Together Education
• Samaritan House
• Saratoga Area Senior Coordinating Council
• Second Harvest of Silicon Valley
• Special Olympics Northern California
• Sunday Friends Foundation
• Sunnyvale Community Services
• The Leukemia and Lymphoma
• The Tech Interactive
• The Tower Foundation of San Jose State University
• Veterans Memorial & Support Foundation of Los Gatos
• West Valley Community Services

From the young to the young at heart, Star One is helping to make the communities we serve a better place to live and work. Through our Elder Financial Abuse Program to our Internship Program for young adults just starting out, Star One provides resources and support for a wide array of programs and services. With government funding being reduced in many areas throughout Santa Clara County and neighboring counties that we serve, there is a real need for companies like Star One to step in and assist families.

Financial Education Program
Star One is sponsoring Everfi's financial education program in local high schools in Santa Clara County and neighboring counties. Everfi is an award-winning, web-based course that uses video, animations, 3-D gaming, avatars and social networking to bring financial concepts to life for today's digital generation. Course curriculum aligns with both state and national financial literacy standards and Common Core State Math Standards. The Financial Education Program will provide valuable knowledge and skills to help high school students develop a secure financial future by completing nine interactive modules: Savings, Banking, Payment Types, Credit Scores, Higher Education, Renting vs. Owning, Insurance & Taxes, Consumer Protection, and Investing.

Elder Financial Abuse Prevention
With the explosion of our elderly population, experts are calling elder financial abuse "the crime of the 21st century". As a result, Star One has joined the fight to protect our aging members. Working closely with the Santa Clara County Department of Aging and Adult Protective Services (APS) for years, Star One became a role model for other institutions in reporting suspected and known elder financial abuse. As a result of such efforts, financial crimes have been averted, saving potential victims hundreds of thousands of dollars.

Star One's Beneficiary and Retiree Services (BRS) Team
For over 25 years, Star One's Beneficiary and Retiree Services Team has been committed to providing service and assistance to survivors and beneficiaries of deceased members. Over the years, the group's efforts have expanded to include educating members, staff and the community about early detection, prevention and dealing with suspected or known elder financial abuse. Star One offers free workshops and webinars on Identity Theft Prevention for local seniors, their families and caretakers, as well as estate planning with our Age Well, Plan Well workshop.

Internship Program
Star One's Internship Program is another example of Star One's support within our local community. The program provides a valuable opportunity for higher education students to complement their formal education with practical, career-related experience.

Scholarship Program
Star One awards ten $5,000 scholarships to applicants who are members and who will be full-time college students pursuing an Associate's or Bachelor's Degree. Scholarship recipients are chosen based on academic performance, community and extra-curricular involvement, and a personal essay.

Shred Day & e-Waste Recycling
Star One hosts a semi-annual Shred Day to offer free and secure confidential shredding. Star One provides destruction of unwanted electronics that prevents carbon emissions from polluting the atmosphere.

Student Loan Program
In 2008, Star One began offering private student loans to help fill the gap caused by lenders discontinuing their programs. The low-rate, no-fee program has been well received by members, evidenced by strong loan growth since the program launch. Star One offers private student loans to both undergraduate and graduate students.

Star One offers many types of workshops and webinars throughout the year. From financial wellness and budgeting, to planning for college and retirement, Star One has you covered.

• Living Trusts & Estate Planning
• Building a Better Budget
• FAFSA: The Key to Unlocking Financial Aid
• Federal vs. Private Student Loans
• Cybersecurity Awareness
• Home Buying
• 1031 Exchange
• Drive Away Happy: Car Buying Decisions
• IRAs Retirement and Beyond
• Using Credit Cards Wisely
• Checking Account Basics

The workshops and webinars are free to members. Registration is required.

Attend our upcoming workshops and webinars.

Star One ranked #1 by the Credit Union National Association eight years in a row

Once again, the Credit Union National Association (CUNA) honored Star One with the Benefits of Membership Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $82,569,368 in direct financial benefits to its members during the twelve months ending December 2021. These benefits are equivalent to $1,507 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

Download the complete Star One Membership Benefits Report.

Learn more about what makes Star One one of the best credit unions.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Check out our Awards and recognition page.

Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Forbes listed Star One as one of the Top Credit Union

Forbes published their first Best Banks and Credit Unions in Every State list and included Star One as one of the top credit unions.

The list recognized 145 of the 5,750 credit unions in the United States for member satisfaction, willingness to recommend, trust, terms and conditions, branch services, digital services and financial advice. The list is based on opinion surveys of 25,000 members/customers on their current and former banking relationships.

Bankrate recognized Star One as the 9th Best Credit Union

In January 2022, Bankrate published a report that listed Star One as the 9th Best Credit Union in the U.S. (and the 1st in California).

Since 1976, Bankrate has analyzed and scored U.S. credit unions based on a variety of factors, including product selection, interest rate offerings, account fees, mobile and online features and more.

Additional information is available on the Bankrate.com website.

GoBankingRates recognized Star One as 9th Best Bank

GoBankingRates published their Top Best Banks of 2022 and listed Star One as the 9th Best Bank.

GoBankingRates was founded in 2004 to provide consumers with information about banks and credit unions.

More detailed information about the assessment of Star One is available on the GoBankingRates website.

Silicon Valley Business Journal recognized Star One as 4th Most Efficient Credit Union

On January 25, 2022, a Silicon Valley Business Journal article listed Star One as the 4th "most efficient" credit union in the U.S.

The criteria used to rank the credit unions was member deposit balances per full-time employee.

Corporate Philanthropist 2014-2020

For the sixth consecutive year, Star One was recognized as one of the 50 leading supporters of Silicon Valley's nonprofit organizations. Star One received the 2020 Corporate Philanthropists Award at the Silicon Valley Business Journal's Corporate Philanthropic Awards.

Star One also made The San Francisco Business Times Top 100 Corporate Philanthropists list based on contributions to Bay Area charities and organizations in 2020.

Star One Credit Union is proud to be affiliated with the surrounding communities. In addition to providing quality financial products and services to members who live, work or attend school in the communities we serve. Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and contributions to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind contributions to programs like the Alzheimer's Association, Morgan Austin Center, Second Harvest of Silicon Valley, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope and Home , Lucile Packard Children's Fund, Alameda Food Bank, Home First, Downtown Streets, American Cancer Society and so much more.

Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 128 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com

Weiss Ratings "Excellent"
Star One was rated in the highest financial grade by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com

Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.

Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.