About Us

• Rick Heldebrant, President
• Gary Rodrigues, Executive Vice President - Operations
• Brian Ross, Executive Vice President - Finance & Administration
• Kevin Collins, Senior Vice President - Loan Services
• Richard Aubrey, Vice President - Treasurer
• Lynn Brubaker, Vice President - Deposit Services
• Joe Fagenstrom, Vice President - Marketing
  
• Koji Fukumoto, Vice President - Internal Audit
• Russ McAlpine, Vice President - Information Systems
• Sandra Moix, Vice President - Branch Services
• Margarete Mucker, Vice President - Remote Services
• Regina Rutledge, Vice President - Human Resources
• Ann Sebastian, Vice President - Controller
• Chris Beer, Senior Information Systems Manager
• Patricia Gustafson, Senior Accounting Manager
• Steve Harris, Senior Administration Manager
• Ed Machado, Senior Information Security Manager
• Cheryl Roy, Senior Card Services Manager
• Kathy Sullivan, Senior Loan Services Manager
• Ranay Allred, Support Services Manager
• Jeremy Brush, El Camino Branch Manager
• Carol Delfino, Blossom Hill Branch Manager
• Tanya Edwards, Community & Business Development Manager
• Susanna Fong, Marketing Manager
• Mike Kamienski, De Anza Branch Manager
• Shaneel Maharaj, Call Center Manager
• Ivonne Millan, Consumer Loan Services Manager
• Kathy Nabarrete, Training & Development Manager
• Kim Nicholas, Stevens Creek Branch Manager
• Kori Nicholas, Enterprise Branch Manager
• Safal Panicker, Asset Liability Manager
• Ed Pardini, Account Services Manager
• Rena Schaut, Human Resources Manager
• Fred Shuherk, Web Services Manager
• Victoria Tabler, Real Estate Loan Services Manager

The credit union community is unique. Member owned and operated, only credit union members may volunteer to become a part of the Board of Directors or Supervisory Committee. This volunteer structure sets us apart from other types of financial institutions, and helps to ensure the financial stability and soundness of the credit union. Board and Supervisory Committee members commit a significant amount of personal time and effort to ensure the continued success of Star One, and are the embodiment of dedication and hard work.

Star One's Board of Directors is comprised of nine members. Directors are responsible to oversee and direct the corporate activities. Board Members are elected by Star One Credit Union members at our Annual Meeting and serve staggered three-year terms as volunteers. Many of our Board members have long-term relationships with the credit union as members and have held various positions on the Board and/or Supervisory Committee.

Star One's Supervisory Committees' primary responsibility is to assure that the credit union operates in accordance with the rules and regulations set forth by the National Credit Union Administration (NCUA) and Department of Business Oversight (DBO) in addition to other regulators, that internal controls are established and effectively maintained, and that the Board of Directors' plans, policies and procedures are properly administered. The committee helps to protect the interests of Star One members by ensuring that the credit union operates in a safe and sound manner. Supervisory Committee members are also elected by members and serve three-year terms.

Star One Credit Union has Board/Supervisory Committee Associate members. The Board of Directors approves Associate members for a one-year period. Associate members provide a pool of potential Board or Supervisory Committee members for consideration at a later date.

Mission Statement
Our Mission is to help members improve their lives by delivering valuable financial services.

Star One's Board of Directors

• Gae Adams - Chair
• David Daggett - 1st Vice Chair
• Doug Flowe - 2nd Vice Chair
• Scott Dunlap - Treasurer
• Jeff Gaut - Secretary
• Bruce Bachant - Assistant Secretary
• Martin Eng - Director
• Patricia Humecke - Director
• Leslie Varr - Director
• Bill Lewis - Emeritus Director
• Jack McElravey - Emeritus Director

Star One's Supervisory Committee

• Christina Goeas - Chair
• Ponprom (Mel) Flynn- Secretary
• Richard Aochi - Member
• Triny Lee - Member
• Cyrus Tabari - Member

Board/Supervisory Committee Associates

• Melissa Henck
• Brian Lawler

Star One Credit Union

CONSOLIDATED FINANCIAL STATEMENT AS OF AUGUST 31, 2016

More complete financial reports are available for prior quarterly periods at the NCUA Web site. The Star One charter number is 68465; it is used to access NCUA reports.

Star One Credit Union (and other federally insured credit unions) file a periodic call report with the National Credit Union Administration (NCUA). The National Credit Union Share Insurance Fund (NCUSIF) is the federal fund created by Congress in 1970 to insure member's deposits in credit unions. Administered by the NCUA, the NCUSIF is backed by the "full faith and credit" of the U.S. Government.

At the NCUA Web site, you can click on their link to "Research a Credit Union (Find a Credit Union)" Follow the links to "Go To Research a Credit Union" This will allow you to view Call Reports or Financial Performance Reports (FPR) online.

You can also click on the NCUA website link to "Financial Performance Reports". This will allow you to view online a 2-page FPR summary for a credit union. One page is the Financial Summary and one page is the Ratio Analysis.

As of period ending June 30, 2016, Star One received its 104th consecutive quarter of superior (5 star) performance from Bauerfinancial Inc. You can learn more about Star One's, and other Credit Union's "Star Ratings," on the Bauerfinancial site.

Star One's Annual Reports

• 2015
• 2014
• 2013
• 2012
• 2011
• 2010

The Star One family of staff, friends, volunteers, and members are involved in many different events that support organizations throughout the Silicon Valley. From local walking events that raise money to support walking trails and health-related events, to helping homeless and underprivileged families, the Star One team remains committed to helping others.

2015 Team Community Events

• Alzheimer's Association - Walk to End Alzheimer's
• American Diabetes Association – Silicon Valley Tour de Cure
• Autism Speaks - Walk Now for Autism Speaks
• Cystic Fibrosis Research, Inc.: Golf Tournament
• Family Giving Tree: Holiday Warehouse
• Friends of Stevens Creek - 21st Annual Trailblazer Race
• HEALTH Trust - Meals on Wheels: Star One Bowl-A-Thon
• HERs Breast Cancer Foundation: Bike4Breast Cancer
• Organs R Us: Golden Gate Relay (190 miles)
• Project Linus, South Bay Chapter: Make a Blanket Night
• Second Harvest Food Bank: Holiday Food Sorting Warehouse

Chamber of Commerce Support

Management staff supports and participates in nine Chamber of Commerce's within Santa Clara County by attending after hours networking mixers, business expos and events on a monthly basis.

• Campbell Chamber of Commerce
• Cupertino Chamber of Commerce
• Hispanic Chamber of Commerce Silicon Valley
• Los Altos Chamber of Commerce
• Los Gatos Chamber of Commerce
• Mountain View Chamber of Commerce
  • Mountain View Art & Wine Festival — Wine Glass Sponsor (September 2015)
  • Hosted the Mountain View & Palo Alto Joint Mixer at our El Camino Branch (November 2015)
• Palo Alto Chamber of Commerce
  • Hosted the Palo Alto and Mountain View Joint Mixer at our El Camino Branch (November 2015)
• San Jose Silicon Valley Chamber of Commerce
• Santa Clara Chamber of Commerce
  • Hosted the Santa Clara & Sunnyvale Joint Mixer at our Enterprise Way Branch (September 2015)
• Saratoga Chamber of Commerce
• Sunnyvale Chamber of Commerce
  • Wine Label Sponsor at Sunnyvale Chamber of Commerce Murphy Awards Dinner (February 2015)
  • Sunnyvale Art & Wine Festival – Wine Glass Sponsor (June 2015)
  • Exhibitor - Connect with Sunnyvale Business Expo at Net App (September 2015)
  • Hosted the Sunnyvale & Santa Clara Joint Mixer at our Enterprise Way Branch (September 2015)
  • Exhibitor - Connect with Sunnyvale Business Expo at Juniper Networks (October 2015)
  • Exhibitor - Connect with Sunnyvale Business Expo at Lockheed (October 2015)

Leadership Sunnyvale

Since 2008, Star One has sponsored and hosted the "Business Day" class for Leadership Sunnyvale. Leadership Sunnyvale provides participants in the Sunnyvale community the tools, knowledge and relationships to make a difference in their community. They learn how local governments and non-profits work together to provide essential services and leadership to their citizens. They are supported through an alliance of civic, educational, business and government organizations within the Silicon Valley region.

Star One contributes to many different organizations throughout Santa Clara County. We look for organizations that work to improve the lives of people throughout our service area.

• ALS Association - Golden West Chapter
• Alzheimer's Association
• American Cancer Society
• American Diabetes Association
• American Heart Association
• Assistance League of San Jose
• Autism Speaks
• Bay Area Cancer Connection
• Breathe California of the Bay Area
• Cake4Kids
• Crohn's and Colitis Foundation of America Inc.
• Cystic Fibrosis Research, Inc.
• Employment & Community Options
• Family Giving Tree
• Family Supportive Housing, Inc.
• Fire Family Foundation
• FLY - Fresh Lifelines for Youth
• Friends of Stevens Creek Trail
• Happy Hollow Park & Zoo
• Health Trust - Meals on Wheels
• HERS Breast Cancer Foundation
• HomeFirst - Programs for Veterans
• Iron Construction - Operation: Care and Comfort
• Jose Valdes Math Institute
• Live Oak Adult Day Services
• Lucile Packard Foundation for Children's Health
• Lupus Foundation
• Morgan Autism Center
• National Alliance on Mental Illness (NAMI)
• Organ's R Us
• Project Linus, South Bay Chapter
• Resource Area For Teaching (RAFT)
• San Jose Day Nursery
• Sacred Heart Community Services
• Second Harvest Food Bank
• Silicon Valley FACES
• Humane Society Silicon Valley
• Special Olympics Silicon Valley
• Stanford University Prostate Cancer Research
• Stroke Awareness Foundation
• Sunday Friends
• Sunnyvale Community Services
• Toys for Tots
• VMC Foundation Valley Homeless Healthcare
• West Valley Community Services

From the young to the young at heart, Star One is helping to make the communities we serve a better place to live and work. Through our Elder Financial Abuse Program to our Internship Program for the young adults just starting out, Star One provides resources and support for a wide array of programs and services. With government funding being reduced in many areas throughout Santa Clara County and cities we serve, there is a real need for companies like Star One to step in and assist families.

Financial Education Program

Star One is sponsoring Everfi's financial education program in five local high schools in Santa Clara County. Everfi is an award-winning, web-based course that uses video, animations, 3-D gaming, avatars and social networking to bring financial concepts to life for today's digital generation. Course curriculum aligns with both state and national financial literacy standards and Common Core State Math Standards. The Financial Education Program will provide valuable knowledge and skills to help high school students develop a secure financial future from nine interactive modules: Savings, Banking, Payment Types, Credit Scores, Higher Education, Renting vs. Owning, Insurance & Taxes, Consumer Protection, & Investing.

Elder Financial Abuse Prevention
With the explosion of our elderly population, experts are calling elder financial abuse "the crime of the 21st century" As a result, Star One has joined the fight to protect our aging members. Working closely with the Santa Clara County Department of Aging and Adult Protective Services (APS) for years, Star One became a role model for other institutions in reporting suspected and known elder financial abuse. Star One is an active supporter of the Elder Financial Prevention Network (EFPN) dedicated to the prevention of elder financial abuse through community education, public awareness campaigns and professional training. As a result of such efforts, financial crimes have been averted, saving potential victims hundreds of thousands of dollars.

Star One's Beneficiary and Retiree Services (BRS) Team
For over 25 years, Star One's Beneficiary and Retiree Services Team has been committed to providing service and assistance to survivors and beneficiaries of deceased members. Over the years, the group's efforts have expanded to include educating members, staff and the community about early detection, prevention and dealing with suspected or known elder financial abuse. Star One has sponsored no cost workshops on Identity Theft Prevention for local seniors, their families and caretakers.

Internship Program
Star One's Internship Program is another example of Star One's support within its local community. The program provides a valuable opportunity for higher education students to complement their formal education with practical, career related experience.

IRS VITA Program
Since 2008 Star One has committed resources and personnel providing office space, equipment and marketing materials to support the Volunteer Income Tax Assistance Program offered through the Internal Revenue Service. In support of the program, the Credit Union makes available staff and several of its branches to provide free tax assistance to those with low-to-moderate income who are unable to file their own tax returns. Members have also volunteered to train with the IRS to assist in this important program. Since Star One began participating in the program, the number of completed filed applications per year has consistently exceeded target goals established by the IRS.

Student Loan Program
In 2008 Star One began offering private student loans to help fill the gap caused by lenders discontinuing their programs. The low-rate, no-fee program has been well received by members, evidenced by strong loan growth since the program launch. Star One offers private student loans to both undergraduate and graduate students.

Let us help you navigate the sometimes-difficult decisions associated with managing and building a strong financial base of knowledge!

Star One sponsors many types of workshops throughout the year from financial success and budgeting to planning for college and retirement.

• Home Buying
• How to Prepare, Pay and Stay in College
• Financial Literacy for Recent Graduates
• Drive Away Happy
• Online Banking and Mobile Banking
• Using Credit Cards Wisely Solutions
• Age Well, Plan Well
• Moving your Retirement Dollars - IRAs & 401(k)s

The workshops are free to members and non-members. Registration is required.

For the latest workshop offerings, see our News page.

Star One was recently featured in the Consumer Reports' Bank And Credit Union Buying Guide.

The 2014 Banking Survey by Consumer Reports subscribers was based on customer satisfaction and banking experience.

CUNA recognizes Star One as the top credit union for the third consecutive year

This year, Credit Union National Association (CUNA) recognized Star One as the top credit union for the third consecutive year for providing direct financial benefits to its members.

Every year, CUNA calculates the average overall savings each credit union provides by evaluating their individual rates and fees and comparing them to those of national and local banking institutions. Through our high return on deposits, low rates on loans and low fees, it was determined that Star One provides a direct benefit of over $1,000 per member household, almost $300 more than the next closest credit union in the same asset size category.

Star One is honored to be recognized for the value we bring to our members, and it is our commitment to work hard every day to deliver more valuable services to you. Thank you for the opportunity to let us serve your financial needs.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Corporate Philanthropists Award

Sandra Moix, Vice President Branch Services, accepts the 2014 Corporate Philanthropists Award..

Star One received the Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner in 2015 and was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.

Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 100 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com

IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com

Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com

Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.

Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.

Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.