Pay no monthly fees for this convenient service.
The convenient Star One Bill Pay service inside Online Banking makes managing and paying all your bills within the USA so easy—and it's free!
Most payments are made electronically, but checks are issued in certain cases. In either case, you can sit back and relax. Payments are made in one of three ways:
Simply log into Online Banking and click on the "Bill Pay" tab to get started. Make sure that your browser accepts third-party cookies.
The maximum dollar amount you may pay using Bill Pay is $99,999.00.
You must first add a biller to the system before you can make a payment—click in the box next to the "Need to pay someone new?" section.
Once you've added a biller, it will appear on the left side of the "Payment Center" screen. You only need to add a biller to the system once.
Some billers use a different address for "non-coupon" payments (payments made through Bill Pay). We suggest you call your biller to confirm the correct payment address for "non-coupon" payments.
If you change biller information at any time, you will be prompted to confirm changes to any pending or recurring payments.
You may set up E-bills with certain billers. If you set up an E-Bill in "Click and Pay" status, be sure to click on the Bill Due icon to pay your bill . Otherwise your E-bill will appear as not paid, even though you have sent your biller the required funds.
Payments to payees outside of the United States or its territories are prohibited.
View the Bill Payment Service Agreement.
Our "Pay Anyone" model lets you make payments to anybody you choose. However, we do not recommend that you use Bill Pay to pay the following:
Star One recommends that you schedule your payments several days in advance of the due date on your bill.
The earliest available pay date is displayed in the calendar widget.
To determine the earliest payment date for each biller, click on the calendar widget. A dynamic calendar will display, highlighting the available payment dates in blue text.
Scheduled payment dates should be prior to any late date or grace period. Do not include grace periods in scheduling your bills.
Electronic payments and Trust Checks are to be debited from your account on the scheduled due date.
Direct Checks will not debit your account until the check has been deposited by the payee. You may view Direct Checks in Online Banking, however, you will not be able to view Trust Checks.
To determine your payment type, click on the "View Payment History" link. It will display a table that shows your current payments. Click on the "Magnifying Glass" at the right of the chosen payment. Here you will find the delivered by date and delivery type (Electronic or Check).
Direct Checks have a 6-digit check number that begins with 99.
Trust Checks have 7-digit check numbers or larger.
Star One Credit Union cannot guarantee that payees will credit funds received on your scheduled payment date.
For this reason, we recommend that you schedule your payments several days in advance of the due date on your bill.
The Credit Union will bear responsibility for any late-payment-related charges up to $50.00 if a payment posts after its due date, as long as the payment was scheduled in accordance with the guidelines described under "How to avoid paying late" above.
|Responsibility for paying the maximum $50 late fee or finance charge penalty:|
|Reason for Late Payment||Star One||Member|
|Not sent as scheduled|
|Sent to wrong location|
|U.S. Mail delay|
|Posting delay by Payee|
|Scheduled incorrect number of days prior to Due Date (included grace period)|
|Incorrect Payee information provided by member|
|Payment to Payee outside of the U.S.|
The Credit Union shall incur no liability if we are unable to complete any payments because:
If we are unable to complete the transaction for any reason associated with your payment account, the transaction will not be completed. You may receive a return notice from the Credit Union. In such case, you agree that:
Your Bill Pay account may be frozen if you have insufficient funds available in your checking account. You will receive a written and e-mail notice from CheckFree, our Bill Pay vendor.
To discuss re-activation of your account, you must call CheckFree at (800) 848-1337.