Star One Mobile App

Star One Mobile Banking
It's free and secure to use!

Get the Star One Mobile Banking app for your device.
It's free, intuitive, safe and secure to use!

View

Bill Pay

Pay no monthly fees for this convenient service.

Ease and Convenience, With no Monthly Fee

The convenient Star One Bill Pay service inside Online Banking makes managing and paying all your bills within the USA so easy—and it's free!

Most payments are made electronically, but checks are issued in certain cases. In either case, you can sit back and relax. Payments are made in one of three ways:

  1. Electronically (ACH)
  2. Direct Check (drawn from the member's account)
  3. Trust Check (check drawn from CheckFree's account after debiting member's account)

Simply log into Online Banking and click on the "Bill Pay" tab to get started. Make sure that your browser accepts third-party cookies.

The maximum dollar amount you may pay using Bill Pay is $99,999.00.

Setting up biller information

You must first add a biller to the system before you can make a payment to it—click on the "Add a company or person to pay" button.

Once you've added a biller, it will appear on the left side of the "Payment Center" screen. You only need to add a biller to the system once.

Some billers use a different address for "non-coupon" payments (payments made through Bill Pay). We suggest you call your biller to confirm the correct payment address for "non-coupon" payments.

If you change biller information at any time, you will be prompted to confirm changes to any pending or recurring payments.

E-bills

You may set up E-bills with certain billers. If you set up an E-Bill in "Click and Pay" status, be sure to click on the Bill Due icon to pay your bill . Otherwise your E-bill will appear as not paid, even though you have sent your biller the required funds.

Prohibited payments

Payments to payees outside of the United States or its territories are prohibited.

View the Bill Payment Service Agreement.

Our "Pay Anyone" model lets you make payments to anybody you choose. However, we do not recommend that you use Bill Pay to pay the following:

  • Star One Credit Union
    We do not recommend that you pay your Star One loans using Bill Pay. Please use the "Make a transfer" button in Online Banking instead. Current automatic debits and "5th of the month transfers" should not be changed (doing so may increase the Annual Percentage Rate paid on your loan). If you are currently making coupon payments and would like to change to automatic payments, please contact our loan department.
  • The California DMV or any other government agencies
    We do not recommend that you use Bill Pay to make payments to the DMV or (any other government agencies). The DMV will not provide information to third parties (this includes Star One and CheckFree). If you schedule such payments through Bill Pay, Star One Credit Union is not liable for any resulting claims or damages. All research and resolution for any misapplied, misposted or misdirected payments will be the sole responsibility of you and not of the Credit Union.
  • Tax or court-ordered payments
    We do not recommend that you make tax payments or court-ordered payments using Bill Pay. If you schedule such payments through Bill Pay, Star One Credit Union is not liable for any resulting claims or damages. All research and resolution for any misapplied, misposted or misdirected payments will be the sole responsibility of you and not of the Credit Union.
  • Any payee that requires proof of payment on a recurring basis
    Most payments are made electronically. As a result it is difficult to provide proof of payment for certain payees. In these cases it is best to write a personal check.

Star One recommends that you schedule your payments several days in advance of the due date on your bill.

The earliest available pay date is displayed in the "Pay Date" field on the "Payment Center" page. Most payments require four business days from the current date, although some payments will be allowed on the same day.

To determine the earliest payment date for each biller, click on the calendar icon in the "Pay Date" column on the "Pay Bills" screen. A dynamic calendar will display, highlighting the available payment dates in blue text.

When scheduling payments, you must select a payment date that is no later than the due date on your payee statement. If the payment due date falls on a non-business day, you must select a payment date that is at least one business day before the statement due date.

Scheduled payment dates should be prior to any late date or grace period.  Do not include grace periods in scheduling your bills.

Electronic payments and Trust Checks are to be posted to your account on the scheduled due date, normally between midnight and 5:00 am.

Direct Checks will not post to your account until the check has been deposited by the payee and has cleared through Star One. You may view Direct Checks in Online Banking, however, you will not be able to view Trust Checks.

To determine your payment type, click on the "Bill History" tab. It will display a table that shows your current payments. Click on "View Detail" of the chosen payment in the right-hand column of the table. If your payment was made

  • electronically you will see something like, "Your payment from your *XXXXX account was sent to Anybank Credit Card on 01/15/2015. The funds were withdrawn from your account on 01/15/2015. Your payment of $60.00 was posted to your account on 01/15/2015.
  • by Direct Check you will see something like, "Check # 99XXX from your account *XXXX was mailed to Anybank Credit Card on XX/XX/2015. Funds for this payment will be withdrawn from your account when the biller cashes the check."
  • by Trust Check you will see something like, "Check #XXXXXXXX from our account was mailed to Any Friend on 01/15/2015. Funds were withdrawn from your *XXXXX account on 01/15/2015."

Direct Checks have a 6-digit check number that begins with 99.

Trust Checks have 7-digit check numbers or larger.

Star One Credit Union cannot guarantee that payees will credit funds received on your scheduled payment date.

For this reason, we recommend that you schedule your payments several days in advance of the due date on your bill.

The Credit Union will bear responsibility for any late-payment-related charges up to $50.00 if a payment posts after its due date, as long as the payment was scheduled in accordance with the guidelines described under "How to avoid paying late" above.

Responsibility for paying the maximum $50 late fee or finance charge penalty:
Reason for Late Payment Star One Member
Lost  
Not sent as scheduled  
Sent to wrong location  
U.S. Mail delay  
Undetermined  
Posting delay by Payee  
Scheduled incorrect number of days prior to Due Date (included grace period)  
Scheduled incorrectly  
Incorrect Payee information provided by member  
Payment to Payee outside of the U.S.  

The Credit Union shall incur no liability if we are unable to complete any payments because:

  1. There are insufficient funds available in your checking account, or the transaction would exceed the limit of your overdraft coverage;
  2. The payment processing center is not working properly and you know or have been advised by the Credit Union about the malfunction before you execute the transaction;
  3. You have not provided the Credit Union with the correct Payment Account information;
  4. You scheduled a prohibited payment (a payee outside of the United States or its territories);
  5. Circumstances beyond control of the Credit Union.

If we are unable to complete the transaction for any reason associated with your payment account, the transaction will not be completed. You may receive a return notice from the Credit Union. In such case, you agree that:

  1. You will reimburse the Credit Union the transaction amount;
  2. You will reimburse the Credit Union for any fees imposed as a result of the return;
  3. You will reimburse the Credit Union for any fees it incurs in attempting to collect the amount of the return from you; and,
  4. The Credit Union is authorized to report the facts concerning the return to any credit reporting agency.

Your Bill Pay account may be frozen if you have insufficient funds available in your checking account. You will receive a written and e-mail notice from CheckFree, our Bill Pay vendor.

To discuss re-activation of your account, you must call CheckFree at (800) 848-1337.