Star One Mobile App

Star One Mobile Banking
It's free and secure to use!

Get the Star One Mobile Banking app for your device.
It's free, intuitive, safe and secure to use!

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Mobile Banking

Your smartphone or tablet provides easy and secure access to your Star One accounts-anywhere, anytime.

Use Mobile Banking to:

  • Deposit checks instantly with your smartphone or tablet camera (up to $200,000/day)
  • "Peek" at your account balance without logging in
  • Transfer funds between your Star One accounts and loans
  • Check your Star One loan payment due dates and payoff balances
  • View your beneficiaries
  • Find ATMs with our GPS-enabled locator

Your data is safe and secure with our 2048-bit RSA encryption requirement, multi-factor authentication, and device recognition.

  • Submit a travel notification to help protect your account while travelling
  • Sign up to get text messages when transactions take place on your accounts and credit cards
  • View multiple accounts and memberships
  • Sign up for Rate Watch text alerts
  • Instantly activate your debit and credit cards

Apple, Android and Windows

Simply install the free Star One Mobile Banking app on your device:

Then, press "Enroll now" at the bottom of the screen to get started! Online Banking not required. You may now enroll for Mobile Banking within the app.

Mobile Banking Information

After downloading and installing the App, press the "Not Enrolled? Enroll now" link on the login page to get started.

Yes.

  • Always use a password to log into your phone.
  • If your phone is lost or stolen, contact your service provider and stop service immediately and call us to stop your mobile service, then enroll your new phone when you're ready.
  • Use a strong password for your Mobile login.
  • Remember to logout of each session.

You can enter a dummy phone number or your land-line number during enrollment for Mobile Banking on a tablet device.

The account balances shown in the "quick peek" area (upon swiping down on the login page) belong to the last one that was logged into. Each time you swipe down to use "quick peek" the balances are refreshed and are real-time balances being displayed.

No, but we recommend that you use account nicknames for clarity, particularly if you add more than one membership account later on. Mobile Account nicknames can only be seen from the account you logged into, and apply to your mobile login only. Please note that your nicknames will not show up in the Transfers section.

Each name can be up to 8 characters.

Star One does not charge a fee for the service. Check your phone's data plan for specifics on charges for text messages, online usage, and roaming.

Yes. You can add them after enrolling and logging into your Mobile account. Tap on the in the "Services" button, then tap "Add New Membership". You will then be able to add in your other member number. Perform the same steps to add multiple memberships. Then upon logging in, you can click on the "+" or "-" signs on the landing page to maximize/minimize each desired membership view. Note: The membership in which you enrolled with first will always be the membership on top of the "Accounts" page display.

The Locator is GPS-enabled. You can search based on your current location and find Branches, ATMs (of both credit unions and banks), and Shared Branches close to your current location. Includes dynamic mapping within your device.

Federal Regulation D limits the number of electronic transfers from your Savings account to 6 per month. The message is simply a reminder, telling you how many transfers you have left.

Yes. Your account information is sent via 2048 bit RSA encryption to your device. We use other security measures as well, such as multi-factor authentication and device recognition. In addition, all online and mobile transaction activities are filtered to detect geolocation, session and device anomalies.

Yes. For your security, you will be logged out automatically after 10 minutes of inactivity.

Yes. We offer a variety of text alerts for your convenience. They are located behind the "Services" button.

Alerts are typically sent out every hour near the top of the hour. You can also set a blackout period to determine when text messages should not be sent. The default is after 9:00am up to to 9:00pm, text message alerts will be sent only during those times. Go into the Services area to edit your blackout period if desired.

It depends on the merchant and whether or not you use your PIN or signed your name to complete the transaction. If you use your PIN, the alert will arrive at the top of the next hour. Signature-based transaction alerts can be delayed up to several days, depending on when the merchant processes the transaction file.

Text the commands below to 28640:

  • STAR HELP: Text 'STAR HELP' to get the list of commands.
  • STAR BAL: Text 'STAR BAL' to get the balance of your default account.
  • STAR BAL ALL: Text 'STAR BAL ALL' to get the balance for all of your accounts.
  • STAR HIST: Text 'STAR HIST' to get the transaction history for your default account.
  • STAR MORE: Text 'STAR MORE' to get the subsequent transactions for the previously queried account.
  • STAR HIST NICKNAME: Text 'STAR HIST {NICKNAME}' to get the history or balance for a different account using the account's nickname.
  • STAR STOP: Text 'STAR STOP' to deactivate text banking service.

This list of codes will be text-messaged to you shortly after you enroll if you select that option during enrollment.

From the App login page, press the "Forgot your User ID or Password?" link and enter your mobile number to receive a text message containing your user ID.

You can use the same credentials that you had previously set up for your Mobile Banking. Re-install the App.

In Mobile Banking, under "Services," choose "Change Mobile Number." There is no need to set up your alerts again; they will be sent to your new number.

All of your Mobile account information will be deleted. This includes your Alerts and Rate Watch alerts.

Mobile Deposit is much like ezDeposit. But instead of a scanner, you use your smartphone to take a photo of the check that you would like to deposit. Mobile Deposit is only available in our Apps. The maximum daily deposit limit is $200,000. After making a Mobile Deposit, your deposited images are available to view in the App (tap "deposit history"). After making a Mobile Deposit, retain your physical checks for a period of 90 days, then it is OK to destroy them. Do not write on the checks and do not mail them to us.

There is a 6-month rolling archive of check images within Mobile Deposit interface.

There are important security features regarding mobile phones.

  • Your mobile device does not store any of your account information, it simply displays it. Once your Mobile Banking session is complete, the information is released.
  • All mobile devices have specific identifying characteristics. When you enroll in mobile banking, you also uniquely enroll your device. A cookie helps identify your device for future logins. You can log in using a different device, but you will be asked a security question.
  • Our 2048 bit RSA encryption ensures your sessions are secure.

Always remember that your mobile phone is basically a tiny computer, and is vulnerable to many of the same types of attacks as your personal computer. As a result, we recommend that you follow the following security guidelines provided by the Credit Union National Association (CUNA).

  • Password-protect all mobile phones.
  • Download mobile applications only from trusted sources.
  • Refrain from enabling the "install from unknown sources" feature in mobile banking platforms using the Android operating system.
  • Avoid storing user names and passwords on your mobile phone.
  • Keep the mobile phone with you or secure the device when not in use.
  • Frequently delete text messages received from the Credit Union, especially if they contain confidential information.
  • Notify the Credit Union or carrier immediately if the mobile phone is lost or stolen; ensure it is then deactivated.
  • Refrain from modifying mobile phones as it may disable important security features.
  • Install anti-virus software if available.
  • Check account activity frequently and notify the Credit Union of any unauthorized transactions.
  • Adopt safe practices modeled after those for personal computers, such as not opening attachments or clicking on links contained in email received from unfamiliar sources.
  • If your phone is lost or stolen, make use of remote wipe to protect your information.

You've just pressed the "Enroll Now" link on the Mobile Banking login screen on your smartphone.

Now, the following steps will personalize and activate the Mobile Banking App!


Step 1

  • Start the enrollment process by entering your member number.
  • Before pressing the "Submit" link, press the "Terms and Conditions" link to view the Terms and Conditions.
Mobile Banking Enrollment Step 1

Step 2

  • Press the "I Agree" link to accept the Terms and Conditions after reading them.
  • Then, move the "Accept Terms and Conditions" slider so that it shows "yes" instead of "no".
  • Finally press the "Submit" button.
Mobile Banking Enrollment Step 2

Step 3

  • You should now see a list that includes you and any joint members on your memberships.
  • Select your name from the list.
  • Press the "Submit" button to continue.
Mobile Banking Enrollment Step 3

Step 4

  • Confirm your identity by answering the confirm-identity questions.
  • Press the "Submit" button to continue.
Mobile Banking Enrollment Step 4

Step 5

  • Choose a User ID for your Mobile Banking account, or just use your member number if you prefer.
  • Choose a password.
Mobile Banking Enrollment Step 5

Step 6

  • Select three challenge questions and answers that you can answer easily. You may be asked these questions in the future if additional security is required.
  • Press "Submit" to continue.
Mobile Banking Enrollment Step 6

Step 7

  • Set the "Show" slider to "Show" for each of your accounts that you want visible in Mobile Banking.
  • Hide any accounts you do not want to see.
  • Edit your account nicknames if you would like them to display differently in Mobile Banking.
  • Press "Next" to continue.
Mobile Banking Enrollment Step 7

Step 8

  • Select the account you would like to see first ("Default Account") when using Text Banking, Mobile Banking and Mobile Deposit.
  • These choices may be changed later if you change your mind.
  • Edit your account nicknames if you would like them to display differently in Mobile Banking.
  • Press "Submit" to continue.
Mobile Banking Enrollment Step 8

Step 9

  • A confirmation message will be sent to your email address on record.
  • Open that email and click on the verification link to activate your Mobile Banking account.
  • Login and enjoy the convenience of Mobile Banking!
Mobile Banking Enrollment Step 9

To get started, just touch the Mobile Deposit icon in the bottom center of your screen.

  • Place your check on a contrasting surface so it stands out.
  • Make sure the check image is inside the red box of the viewer.
  • Keep your check in a safe place for 90 days.

Step 1

  • Press the three horizontal lines, and then on "Mobile Deposit".
  • To view your previously deposited checks, press "Mobile Deposit History".
How to Make a Mobile Deposit Step 1

Step 2

  • Choose the desired account from the "Select Account" dropdown menu.
  • Type in the amount in the "Amount ($)" textbox.
  • "Capture Check Images" by pressing on "Front" for the front of the check, and on "Back" for the back of the check.
  • (Select "Retake" if either image is blurry or off-center.)
  • Press "Deposit".
How to Make a Mobile Deposit Step 2

Please note that not all checks can be read by Mobile Deposit, due to problems such as:

  • Leading asterisks in the dollar amount
  • Small text
  • 3-D text
  • Signatures that loop down into the MICR line
  • Background images or "noise" on the front or back of the check

In these cases, you may need to use traditional methods to deposit your check.

New Mobile App Upgrade—Coming Soon!

  • Re-designed "Quick Peek" (includes Multiple Accounts)
  • Touch ID Compatible (supported devices)
  • Remember/Remove Devices
  • Forgotten Password Feature
  • Receive Account Notifications
  • View eStatements
  • Open Sub-Savings, Checking, and Certificate Accounts
  • View Visa Rewards Points
  • Block/Unblock Visa Cards
  • Transfer Funds to any Star One Membership
  • And More!

 

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