Your smartphone or tablet provides easy and secure access to your Star One accounts-anywhere, anytime.
Your data is safe and secure with our 2048-bit RSA encryption requirement, multi-factor authentication, and device recognition.
Simply install the free Star One Mobile Banking app on your device:
Then, press "Enroll now" at the bottom of the screen to get started! Online Banking not required. You may now enroll for Mobile Banking within the app.
After downloading and installing the App, press the "Not Enrolled? Enroll now" link on the login page to get started.
You can enter a dummy phone number or your land-line number during enrollment for Mobile Banking on a tablet device.
The account balances shown in the "quick peek" area (upon swiping down on the login page) belong to the last one that was logged into. Each time you swipe down to use "quick peek" the balances are refreshed and are real-time balances being displayed.
No, but we recommend that you use account nicknames for clarity, particularly if you add more than one membership account later on. Mobile Account nicknames can only be seen from the account you logged into, and apply to your mobile login only. Please note that your nicknames will not show up in the Transfers section.
Each name can be up to 8 characters.
Star One does not charge a fee for the service. Check your phone's data plan for specifics on charges for text messages, online usage, and roaming.
Yes. You can add them after enrolling and logging into your Mobile account. Tap on the in the "Services" button, then tap "Add New Membership". You will then be able to add in your other member number. Perform the same steps to add multiple memberships. Then upon logging in, you can click on the "+" or "-" signs on the landing page to maximize/minimize each desired membership view. Note: The membership in which you enrolled with first will always be the membership on top of the "Accounts" page display.
The Locator is GPS-enabled. You can search based on your current location and find Branches, ATMs (of both credit unions and banks), and Shared Branches close to your current location. Includes dynamic mapping within your device.
Federal Regulation D limits the number of electronic transfers from your Savings account to 6 per month. The message is simply a reminder, telling you how many transfers you have left.
Yes. Your account information is sent via 2048 bit RSA encryption to your device. We use other security measures as well, such as multi-factor authentication and device recognition. In addition, all online and mobile transaction activities are filtered to detect geolocation, session and device anomalies.
Yes. For your security, you will be logged out automatically after 10 minutes of inactivity.
Yes. We offer a variety of text alerts for your convenience. They are located behind the "Services" button.
Alerts are typically sent out every hour near the top of the hour. You can also set a blackout period to determine when text messages should not be sent. The default is after 9:00am up to to 9:00pm, text message alerts will be sent only during those times. Go into the Services area to edit your blackout period if desired.
It depends on the merchant and whether or not you use your PIN or signed your name to complete the transaction. If you use your PIN, the alert will arrive at the top of the next hour. Signature-based transaction alerts can be delayed up to several days, depending on when the merchant processes the transaction file.
Text the commands below to 28640:
This list of codes will be text-messaged to you shortly after you enroll if you select that option during enrollment.
From the App login page, press the "Forgot your User ID or Password?" link and enter your mobile number to receive a text message containing your user ID.
You can use the same credentials that you had previously set up for your Mobile Banking. Re-install the App.
In Mobile Banking, under "Services," choose "Change Mobile Number." There is no need to set up your alerts again; they will be sent to your new number.
All of your Mobile account information will be deleted. This includes your Alerts and Rate Watch alerts.
Mobile Deposit is much like ezDeposit. But instead of a scanner, you use your smartphone to take a photo of the check that you would like to deposit. Mobile Deposit is only available in our Apps. The maximum daily deposit limit is $200,000. After making a Mobile Deposit, your deposited images are available to view in the App (tap "deposit history"). After making a Mobile Deposit, retain your physical checks for a period of 90 days, then it is OK to destroy them. Do not write on the checks and do not mail them to us.
There is a 6-month rolling archive of check images within Mobile Deposit interface.
There are important security features regarding mobile phones.
Always remember that your mobile phone is basically a tiny computer, and is vulnerable to many of the same types of attacks as your personal computer. As a result, we recommend that you follow the following security guidelines provided by the Credit Union National Association (CUNA).
You've just pressed the "Enroll Now" link on the Mobile Banking login screen on your smartphone.
Now, the following steps will personalize and activate the Mobile Banking App!
To get started, just touch the Mobile Deposit icon in the bottom center of your screen.
Please note that not all checks can be read by Mobile Deposit, due to problems such as:
In these cases, you may need to use traditional methods to deposit your check.