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View our quarterly newsletter, statement reminders, free workshop announcements, and more.

New Saturday Branch Hours

Please note new Saturday hours at Star One branches—effective January 7, 2023: 9 AM–2 PM.

Stevens Creek, Blossom Hill and Big Basin are the three Star One branches open on Saturdays.

Christmas Holiday

Star One branches will close at 2 PM on December 24 and be closed December 26—our call center will be closed on December 25.

Star One phone representatives may be reached until 5 p.m. on Dec. 26.

Online Banking, Mobile Banking, Touchtone Teller and our extensive ATM network will remain available throughout the holiday.

Double Your Rewards Points on Groceries and Dining

Between now and January 7, 2023, you'll earn double points on groceries and dining—3% on your Star One Visa Signature Rewards Card (2% on your Visa Platinum Rewards Card).

Learn more about Star One's Low-Interest-Rate Credit Cards.

No fee when you buy Star One Visa Gift Cards!

Happy Holidays! Until January 1, pay no fee when you buy Visa Gift Cards—a $3.95 savings.

Buy a $10 gift card, a $100 Visa gift card, a $1000 gift card, or a gift card for any amount!

Hurricane Ian Assistance

Disaster-assistance loans are available from Star One to help affected members cover losses or expenses incurred due to Hurricane Ian.

Star One Credit Union's 65th Annual Meeting

Watch the video recording of Star One Credit Union's 65th Annual Meeting, Thursday, February 24, 2022.

The California COVID-19 Rent Relief program can help

The CA COVID-19 Rent Relief program provides financial assistance for rent and utilities to income-eligible California renters and their landlords who have been impacted by COVID-19—both for past-due and future payments. Both renters and landlords can apply for assistance.

Learn more about CA COVID-19 Rent Relief.

eight years in a row! Star One ranked #1 by CUNA

Once again, the Credit Union National Association (CUNA) honored Star One with the Benefits of Membership Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $82,569,368 in direct financial benefits to its members during the twelve months ending December 2021. These benefits are equivalent to $1,507 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

Download the complete Star One Membership Benefits Report.

Star One in pilot program for FedNow Service

Star One will be a leader in the industry's charge to provide its members with instant payments services that deliver control, convenience and certainty by participating in a pilot program for the Federal Reserve's upcoming instant payments offering, the FedNow℠ Service.

"We are proud that we'll help the Federal Reserve develop its first major new payment system in four decades," said Kathy Sullivan, VP Deposit Services.

Learn more about Star One in the FedNow℠ Service pilot program

Star One's Mortgage Rate Modification Program Highlighted by Wall Street Journal

Star One has been helping members save money for over 20 years through a unique mortgage rate modification program that can easily lower the interest rate on a mortgage loan when interest rates drop.

A recent Wall Street Journal article discusses mortgage loan modification programs at several financial institutions—including the program available to all Star One members for a low fee.

Read the complete Wall Street Journal article.

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Star One ranked #1 by the Credit Union National Association eight years in a row

Once again, the Credit Union National Association (CUNA) honored Star One with the Benefits of Membership Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $82,569,368 in direct financial benefits to its members during the twelve months ending December 2021. These benefits are equivalent to $1,507 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

Download the complete Star One Membership Benefits Report.

Learn more about what makes Star One one of the best credit unions.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Check out our Awards and recognition page.

Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Forbes listed Star One as one of the Top Credit Union

Forbes published their first Best Banks and Credit Unions in Every State list and included Star One as one of the top credit unions.

The list recognized 145 of the 5,750 credit unions in the United States for member satisfaction, willingness to recommend, trust, terms and conditions, branch services, digital services and financial advice. The list is based on opinion surveys of 25,000 members/customers on their current and former banking relationships.

Bankrate recognized Star One as the 9th Best Credit Union

In January 2022, Bankrate published a report that listed Star One as the 9th Best Credit Union in the U.S. (and the 1st in California).

Since 1976, Bankrate has analyzed and scored U.S. credit unions based on a variety of factors, including product selection, interest rate offerings, account fees, mobile and online features and more.

Additional information is available on the website.

GoBankingRates recognized Star One as 9th Best Bank

GoBankingRates published their Top Best Banks of 2022 and listed Star One as the 9th Best Bank.

GoBankingRates was founded in 2004 to provide consumers with information about banks and credit unions.

More detailed information about the assessment of Star One is available on the GoBankingRates website.

Silicon Valley Business Journal recognized Star One as 4th Most Efficient Credit Union

On January 25, 2022, a Silicon Valley Business Journal article listed Star One as the 4th "most efficient" credit union in the U.S.

The criteria used to rank the credit unions was member deposit balances per full-time employee.

Corporate Philanthropist 2014-2020

For the sixth consecutive year, Star One was recognized as one of the 50 leading supporters of Silicon Valley's nonprofit organizations. Star One received the 2020 Corporate Philanthropists Award at the Silicon Valley Business Journal's Corporate Philanthropic Awards.

Star One also made The San Francisco Business Times Top 100 Corporate Philanthropists list based on contributions to Bay Area charities and organizations in 2020.

Star One Credit Union is proud to be affiliated with the surrounding communities. In addition to providing quality financial products and services to members who live, work or attend school in the communities we serve. Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and contributions to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind contributions to programs like the Alzheimer's Association, Morgan Austin Center, Second Harvest of Silicon Valley, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope and Home , Lucile Packard Children's Fund, Alameda Food Bank, Home First, Downtown Streets, American Cancer Society and so much more.

Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 128 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc.

Weiss Ratings "Excellent"
Star One was rated in the highest financial grade by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions.

Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.

Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


We'll be announcing our 2023 live webinar series shortly.

Please browse the recordings from our recent webinars below for more helpful information on important topics.


1031 Exchange

Tax-deferred exchanges are an increasingly popular wealth-building tool for Real Estate Investors. Exchanges are also an important tool to help improve your Real Estate Investments. The workshop will cover the basics of exchange steps, benefits to an investor, financial security, converting an investment property to a primary residence, reverse exchanges and more!

View the "1031 Exchange" webinar.

Cybersecurity Awareness Webinar

This workshop will raise your awareness about the importance of personal cyber security while performing various activities on the Internet. You will learn recent cyber fraud trends and events as well as obtain various tools, resources and best security practices to stay safe online.

View "Cybersecurity Awareness"

IRAs—Retirement and Beyond

Please join us in this workshop presented by Star One Certified IRA Professionals to gain essential knowledge on IRAs which encompasses Cost of Living Adjustments (COLAs), eligibility, portability, distribution, tax reporting and beneficiary options. Participants will also learn how to avoid regulatory pitfalls by recognizing the features of IRAs and understanding the laws that govern them.

View "IRAs—Retirement and Beyond."

College Planning

We are excited to have an expert from Student Choice available to offer advice and answer any questions you might have, on topics including: Choosing a College, The College Application & Acceptance Process, Scholarships & Grants, What is FAFSA & Why it's Important, Federal Loans & Other Financial Aid Options.

View the "College Planning" webinar.

Statement Reminders

Your Star One Statement is now available for online viewing.

  • December 2022 Regular Statement Reminder:
    Starting January 7th, the Big Basin, Blossom Hill, and Stevens Creek Branches are open from 9 AM to 2 PM on Saturdays. For your convenience, our Virtual Branch is open Monday to Friday to assist you from wherever you are. You can set up a phone or video appointment by visiting and selecting Branch Hours/Contact Us.
  • December 2022 Visa Statement Reminder:

    With $0 purchase fee until December 31, the Star One Holiday Visa Gift Card is the perfect gift for everyone on your list. Visit the Star One website to learn more.

For security reasons, we do not include links in our Online Statement email reminder. To view your Online Statements, log into Online Banking, then select "Statements" in the main navigation.

Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.