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News

View our quarterly newsletter, statement reminders, free workshop announcements, and more.

Plan Your Trip to the Branch, or Sign-In—In Advance

Visiting a Star One branch? You can easily check if there's any wait time in our branches from your PC or mobile device.

Save additional time and sign in to speak with a Member Service Representative before you even get there.

It’s simple—on our home page, scroll down and click the "Check Wait Times" button.


Educational Workshops

Age Well, Plan Well

Learn about estate planning and other helpful ways to prepare for the future. Star One’s Beneficiary Retiree Services team will be on hand with guest speaker Natalie Spiwak, Certified Citadel* Estate Planner, to answer general questions and show how the Credit Union can help you with Estate Planning needs.

January 27, 2018, 9:00am - 11:00am
Administration building, Sunnyvale, CA
Register now by email


Star One Ranked #1 by the Credit Union National Association Four Years in a Row!

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $83,298,073 in direct financial benefits to its members during the twelve months ending June 2017. These benefits are equivalent to $1,614 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

We strive to deliver more valuable services to you every day. Thank you for the opportunity to let us serve your financial needs.


Faster ACH Payments and Transactions

Some of your payments and transactions between financial institutions may take place more quickly than before, thanks to new Automated Clearing House (ACH) capabilities that went into effect on September 15.

For example, some checks that you issue might be converted into electronic ACH withdrawals by the recipient, with the funds withdrawn from your account the same day. In another example, an electronic deposit to one of your accounts that used to take a day might be available on the same day.

The enhanced ACH capabilities also allow payment services to offer more options for same-day payments.


Star One Overwhelmingly Exceeds Industry Average Dividends-to-Income Ratio

Star One Credit Union has again posted impressive numbers greatly surpassing the previous quarter’s industry average dividends-to-income ratio in the second quarter of 2017, according to a recent article by creditunions.com.

Learn more about how Star One delivers the most direct financial benefits to members.


Star One surpasses 100,000 members

In June 2017, Ms. Sonali Suratkar became Star One’s 100,000th member.

Star One is pleased to announce our latest milestone: we now serve over 100,000 members. For over 60 years, Star One has strived to help members improve their lives by delivering valuable financial services. Achieving this milestone is a testament to our loyal membership and the support you’ve given us throughout the years. Thank you for the opportunity to serve you.


Ms. Sonali Suratkar, Star One’s 100,000th member, receives a gift basket from Rick Heldebrant (CEO), and Gary Rodrigues (President).

Newsletters in .PDF format only.

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2010

Star One was featured in the Consumer Reports' 2017 Bank And Credit Union Buying Guide.

The Banking Survey by Consumer Reports subscribers was based on customer satisfaction and banking experience.

Star One named top credit union by CUNA four years in a row

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $77,013,578 in direct financial benefits to its members during the twelve months ending March 2017. These benefits are equivalent to $1,504 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

We strive to deliver more valuable services to you every day. Thank you for the opportunity to let us serve your financial needs.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Corporate Philanthropists Award 2014-2015

Gary Rodrigues, Executive Vice President Operations, accepts the 2015 Corporate Philanthropists Award.

Sandra Moix, Vice President Branch Services, accepts the 2014 Corporate Philanthropists Award.

Star One received the Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner in 2016 for the second consecutive year and was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.


Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 108 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com


IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com


Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com


Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.


Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.

Age Well, Plan Well

Learn about estate planning and other helpful ways to prepare for the future. Star One’s Beneficiary Retiree Services team will be on hand with guest speaker Natalie Spiwak, Certified Citadel* Estate Planner, to answer general questions and show how the Credit Union can help you with Estate Planning needs.

January 27, 2018, 9:00a.m. - 11:00a.m.
Administration building, Sunnyvale, CA
Register now by email.

IRAs – Planning for Your Retirement

Workshop presented by Star One Certified IRA Professionals. To ensure a comfortable retirement, it is important to take the proper steps. Participants in this workshop will learn how to navigate through the maze IRA features and avoid regulatory pitfalls. We’ll also cover the value of utilizing IRAs, understanding how they work and tapping into the added benefits you can achieve through IRAs to assist you in reaching your retirement goals.

We’ll cover the following:

  • Traditional vs Roth
  • Contributions & Distributions
  • Portability
  • Required Minimum Distributions
  • New 2018 Cost of Living Adjustments
  • And Much More

*Note that neither Star One nor any of its affiliates give tax advice. Please consult a tax professional for information specific to your situation.

February 28, 2018, 6:00p.m. - 7:30p.m.
Stevens Creek branch, San Jose, CA
Register now by email.

Home Buying

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real estate agent, appraiser, and title insurance company representative will all be available to provide tips and answer questions.

April 19, 2018, 5:30p.m. - 7:00p.m.
Administration building, Sunnyvale, CA
Register now by email.

Solving the Mystery of Credit Reporting

Credit reports and credit scores, as well as the rights and responsibilities that accompany them, are a concern to many consumers. This seminar provides an overview of credit bureaus, credit scoring and the Fair Credit Reporting Act as well as specific guidance on disputing inaccuracies, improving credit score and dealing with identity theft and fraud.

May 9, 2018, 6:00p.m. - 7:30p.m.
Blossom Hill branch, San Jose, CA
Register now by email.

Home Buying

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real estate agent, appraiser, and title insurance company representative will all be available to provide tips and answer questions.

June 13, 2018, 6:00p.m. - 7:30p.m.
Blossom Hill branch, San Jose, CA
Register now by email.

Building a Better Budget

A budget is the most powerful tool available for establishing financial control. After identifying short -, mid -, and long-term goals, participants learn how to design realistic spending plans to live within their means and savings plans to reach their goals. Within that framework, we discuss different options available for getting out of debt, staying out of debt, and maintaining motivation.

July 12, 2018, 6:00p.m. - 7:30p.m.
Blossom Hill branch, San Jose, CA
Register now by email.

Inherited IRAs & Beneficiary Options

Workshop presented by Star One Certified IRA Professionals. Participants will gain a better understanding of what beneficiary options are available to them. We’ll explore who can be the beneficiary of your IRA, what your options are when you inherit an IRA, the rules that can affect your beneficiary options such as:

  • Spouse Beneficiary
  • Non-Spouse Beneficiary
  • Death Before or After Age 70 ½
  • Trusts and Non-Person Beneficiary

*Note that neither Star One nor any of its affiliates give tax advice. Please consult a tax professional for information specific to your situation.

July 21, 2018, 10:00a.m. - 11:30a.m.
Administration building, Sunnyvale, CA
Register now by email.

Age Well, Plan Well

Learn about estate planning and other helpful ways to prepare for the future. Star One’s Beneficiary Retiree Services team will be on hand with guest speaker Natalie Spiwak, Certified Citadel* Estate Planner, to answer general questions and show how the Credit Union can help you with Estate Planning needs.

September 22, 2018, 9:00a.m. - 11:00a.m.
Administration building, Sunnyvale, CA
Register now by email.

IRAs – Planning for Your Retirement

Workshop presented by Star One Certified IRA Professionals. To ensure a comfortable retirement, it is important to take the proper steps. Participants in this workshop will learn how to navigate through the maze IRA features and avoid regulatory pitfalls. We’ll also cover the value of utilizing IRAs, understanding how they work and tapping into the added benefits you can achieve through IRAs to assist you in reaching your retirement goals.

We’ll cover the following:

  • Traditional vs Roth
  • Contributions & Distributions
  • Portability
  • Required Minimum Distributions
  • New 2018 Cost of Living Adjustments
  • And Much More

*Note that neither Star One nor any of its affiliates give tax advice. Please consult a tax professional for information specific to your situation.

October 13, 2018, 10:00a.m. - 11:30a.m.
Administration building, Sunnyvale, CA
Register now by email.

Cyber Security Awareness

This workshop will raise member awareness about the importance of personal cyber security while performing various activities on the Internet. Members will learn recent cyber fraud trends and events as well as obtain various tools, resources and best security practices to stay safe online.

October 17, 2018, 6:00p.m. - 7:30p.m.
Blossom Hill branch, San Jose, CA
Register now by email.

October 20, 2018, 10:00a.m. - 11:30a.m.
Administration building, Sunnyvale, CA
Register now by email.

Statement Reminders

Your Star One Statement is now available for online viewing.

  • December 2017 Regular Statement Reminder:
    Thank you for your patience during our recent Online Banking conversion. You can navigate through an enhanced view of your accounts and loans in Online Banking, as well as try the new personal finance management tool. Check out the Visa Card Rewards link to view or redeem your points. In addition, you can now use the new Bill Pay service in Online Banking and Mobile Banking. Log-in and learn more today!
  • December 2017 Visa Statement Reminder:
    Earn double points by using your Star One Visa Rewards Credit Card for all your purchases at Costco between now and December 31, 2017. To find out how many points you have, simply log on to Online Banking, choose the Account button, scroll down to your Visa Signature or Platinum Rewards account, and click on Rewards Points. Visit our website to learn more today!

For security reasons, we do not include links in our Online Statement email reminder. To view your Online Statements, log into Online Banking, then select "Statements" in the main navigation.


Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.