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View our quarterly newsletter, statement reminders, free workshop announcements, and more.

The El Camino Branch in Palo Alto is moving to San Antonio Road

We will be moving our El Camino Branch in Palo Alto to 495 S. San Antonio Rd, Los Altos.

The El Camino Branch will close on Oct 15 at 6pm, and the new San Antonio Branch will open on Oct 18 at 9am.

Learn more about the new San Antonio Branch and view a map.


Using Credit Cards Wisely: a free webinar

A credit card can be a valuable financial tool. However, before racking up big charges on multiple cards, participants should learn smart ways to handle their credit cards and take a disciplined approach.

Tuesday, October 19, 2021 5:30–6:30 PM PT
Register now for "Using Credit Cards Wisely".


The California COVID-19 Rent Relief program can help

The CA COVID-19 Rent Relief program provides financial assistance for rent and utilities to income-eligible California renters and their landlords who have been impacted by COVID-19—both for past-due and future payments. Both renters and landlords can apply for assistance.

Learn more about CA COVID-19 Rent Relief.


Breezing Through The Holidays: a free webinar

It may be called "the most wonderful time of the year" but December can also be filled with unwanted debt with holiday spending. Learn budgeting strategies and tactics to avoid that year-end credit card crunch and sidestep debt traps in the future.

Tuesday, November 2, 2021 5:30–6:30 PM PT
Register now for "Breezing Through The Holidays."


seven years in a row! Star One ranked #1 by CUNA

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $63,508,916 in direct financial benefits to its members during the twelve months ending March 2021. These benefits are equivalent to $1,184 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.


Congratulations to the ten winners of a 2021 Star One scholarship!

The winners were evaluated on academic performance, community/extra-curricular involvement and a personal essay, and each received $5,000 towards college expenses this fall.

Meet the ten scholarship winners!


Election of Directors and Supervisory Committee Members

Star One seeks nominations for three members on the Board of Directors and three on the Supervisory Committee. Learn more about the nomination process.


Home Buying: a free webinar

If you missed our recent Home Buying Webinar, you can now view the recording of it online.

Join us with a real-estate agent, appraiser, and title-insurance company representative for tips and answers to questions—whether you are planning to buy your first home or are experienced in home buying and looking for tips.

View the Home Buying Webinar.


Star One in pilot program for FedNow Service

Star One will be a leader in the industry's charge to provide its members with instant payments services that deliver control, convenience and certainty by participating in a pilot program for the Federal Reserve's upcoming instant payments offering, the FedNow℠ Service.

"We are proud that we'll help the Federal Reserve develop its first major new payment system in four decades," said Kathy Sullivan, VP Deposit Services.

Learn more about Star One in the FedNow℠ Service pilot program


Star One's Mortgage Rate Modification Program Highlighted by Wall Street Journal

Star One has been helping members save money for over 20 years through a unique mortgage rate modification program that can easily lower the interest rate on a mortgage loan when interest rates drop.

A recent Wall Street Journal article discusses mortgage loan modification programs at several financial institutions—including the program available to all Star One members for a low fee.

Read the complete Wall Street Journal article.


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Star One ranked #1 by the Credit Union National Association seven years in a row

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $63,508,916 in direct financial benefits to its members during the twelve months ending March 2021. These benefits are equivalent to $1,184 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

Learn more about what makes Star One one of the best credit unions.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Forbes listed Star One as one of the Top Credit Union

Forbes published their first Best Banks and Credit Unions in Every State list and included Star One as one of the top credit unions.

The list recognized 145 of the 5,750 credit unions in the United States for member satisfaction, willingness to recommend, trust, terms and conditions, branch services, digital services and financial advice. The list is based on opinion surveys of 25,000 members/customers on their current and former banking relationships.


Corporate Philanthropists Award 2014-2018

For the fourth consecutive year, Star One was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations. Star One received the 2018 Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner.

Star One also made The San Francisco Business Times Top 100 Corporate Philanthropists list based on cash contributions to Bay Area charities and organizations in 2018.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.


Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 120 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com


IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com


Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com


Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.


Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.

UPCOMING WEBINARS

Using Credit Cards Wisely

A credit card can be a valuable financial tool. However, before racking up big charges on multiple cards, participants should learn smart ways to handle their credit cards and take a disciplined approach.

Tuesday, October 19, 2021 5:30–6:30 PM PT
Register now for "Using Credit Cards Wisely".

Breezing Through The Holidays

It may be called "the most wonderful time of the year" but December can also be filled with unwanted debt with holiday spending. Learn budgeting strategies and tactics to avoid that year-end credit card crunch and sidestep debt traps in the future.

Tuesday, November 2, 2021 5:30–6:30 PM PT
Register now for "Breezing Through The Holidays."


RECENT WEBINARS

Home Buying Webinar

If you missed our recent Home Buying Webinar, you can now view the recording of it online.

Join us with a real-estate agent, appraiser, and title-insurance company representative for tips and answers to questions—whether you are planning to buy your first home or are experienced in home buying and looking for tips.

View the Home Buying Webinar.

IRAs—COVID-19, Retirement, and Beyond

During this unprecedented time, a new norm has come and new laws were passed, but your goal to live financially stable during retirement more likely has not changed. Please join us in this workshop presented by Star One Certified IRA Professionals to gain essential knowledge on IRAs which encompasses eligibility, portability, distribution, tax reporting and beneficiary options. Learn how to avoid regulatory pitfalls by recognizing the features of IRAs and uncovering the changes in laws that govern them brought forth by the CARES Act and SECURE Act 2020.

View the "IRAs—COVID-19, Retirement, and Beyond" webinar.

Statement Reminders

Your Star One Statement is now available for online viewing.

  • September 2021 Regular Statement Reminder:
    The security of your personal data and financial information is extremely important to us, and we want you to be safe. Visit the "Security" page under "News & Resources" on our website to learn more about how you can protect yourself.
  • October 2021 Visa Statement Reminder:

    Add your Star One Visa® credit and debit cards to your digital wallet and pay from your phone using Apple Pay, Google Pay or Samsung Pay at participating merchants. Mobile payments are a safe way to pay because your Visa card number is never shared with the merchant.

    While shopping in-person, simply hold your phone up to the card reader and your Star One Visa card information is transmitted securely. At many stores, no signature is needed, further reducing your contact.

For security reasons, we do not include links in our Online Statement email reminder. To view your Online Statements, log into Online Banking, then select "Statements" in the main navigation.


Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.

Scam and Fraud Alert

Several Star One members reported receiving a phone call or text from a person claiming to be from Star One's fraud department with a caller ID reflecting 866-543-5202.

The caller is impersonating a Star One employee to gain your trust with the goal of getting access to your account.

The caller may try to reassure you that it's OK to share your information—please hang up, it's not OK, EVER!