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News

View our quarterly newsletter, statement reminders, free workshop announcements, and more.

Meet knowledgeable Real Estate Agents

Come and join us during Branch Real Estate Days. Knowledgeable Real Estate Agents from our HomeAdvantage program will be onsite to answer questions—no appointments necessary!

Monday, August 1
El Camino Branch 11:30 a.m. - 1:30 p.m.
Stevens Creek Branch 11:30 a.m. - 1:30 p.m.
Friday, August 5
Enterprise Way Branch 11:30 a.m. - 1:30 p.m.
De Anza Branch 2:30 pm - 4:30 p.m.
Blossom Hill Branch 2:30 pm - 4:30 p.m.

Educational Workshops

Age Well, Plan Well

Planning for your family’s future is an important step in taking care of the people that you love. Star One is hosting a workshop to provide members and their family members an opportunity to learn the first steps of estate planning and other helpful ways to prepare for future needs. Special Guest Speaker Panel to include: Nancy Williamson, Estate Planning Attorney at Law, Terry Nellis, Neptune Society and Linda Conti, Pathways. Star One’s Beneficiary Retiree Services Department team will be on hand to answer questions regarding how Star One Credit Union can help. Please plan to join us for this valuable workshop.

July 30, 2016, 9:00am - 11:00am
Administration Building, Sunnyvale, CA

Register now by email.

Home Buying

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real estate agent, appraiser, home inspector and title insurance company representative will all be available to provide tips and answer questions.

August 10, 2016, 6:00pm - 8:00pm
Stevens Creek branch, San Jose, CA

Register now by email.


Star One honored as top credit union in the nation!

CUNA recognizes Star One as the top credit union for the third consecutive year

This year, Credit Union National Association (CUNA) recognized Star One as the top credit union for the third consecutive year for providing direct financial benefits to its members.

Every year, CUNA calculates the average overall savings each credit union provides by evaluating their individual rates and fees and comparing them to those of national and local banking institutions. Through our high return on deposits, low rates on loans and low fees, it was determined that Star One provides a direct benefit of over $1,000 per member household, almost $300 more than the next closest credit union in the same asset size category.

Star One is honored to be recognized for the value we bring to our members, and it is our commitment to work hard every day to deliver more valuable services to you. Thank you for the opportunity to let us serve your financial needs.


Star One Featured in Consumer Reports

Star One was recently featured in the Consumer Reports' Bank And Credit Union Buying Guide.

The 2014 Banking Survey by Consumer Reports subscribers was based on customer satisfaction and banking experience.


Board of Directors and Supervisory Committee Vacancies

Nominations for election to Star One's Board of Directors (three vacancies) and Star One's Supervisory Committee (one vacancy) are due by August 1, 2016.


Newsletters in .PDF format only.

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2010

Star One was recently featured in the Consumer Reports' Bank And Credit Union Buying Guide.

The 2014 Banking Survey by Consumer Reports subscribers was based on customer satisfaction and banking experience.

CUNA recognizes Star One as the top credit union for the third consecutive year

This year, Credit Union National Association (CUNA) recognized Star One as the top credit union for the third consecutive year for providing direct financial benefits to its members.

Every year, CUNA calculates the average overall savings each credit union provides by evaluating their individual rates and fees and comparing them to those of national and local banking institutions. Through our high return on deposits, low rates on loans and low fees, it was determined that Star One provides a direct benefit of over $1,000 per member household, almost $300 more than the next closest credit union in the same asset size category.

Star One is honored to be recognized for the value we bring to our members, and it is our commitment to work hard every day to deliver more valuable services to you. Thank you for the opportunity to let us serve your financial needs.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Corporate Philanthropists Award

Sandra Moix, Vice President Branch Services, accepts the 2014 Corporate Philanthropists Award.

Star One received the Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner in 2015 and was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.

Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 84 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com


IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com


Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com


Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.


Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.

Age Well, Plan Well

July 30, 2016
9:00am – 11:00am
Administration Building
Sunnyvale, CA

Planning for your family’s future is an important step in taking care of the people that you love. Star One is hosting a workshop to provide members and their family members an opportunity to learn the first steps of estate planning and other helpful ways to prepare for future needs. Special Guest Speaker Panel to include: Nancy Williamson, Estate Planning Attorney at Law, Terry Nellis, Neptune Society and Linda Conti, Pathways. Star One’s Beneficiary Retiree Services Department team will be on hand to answer questions regarding how Star One Credit Union can help. Please plan to join us for this valuable workshop.

Register now by email.

Home Buying

August 10, 2016
6:00pm - 8:00pm
Stevens Creek branch
San Jose, CA

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real estate agent, appraiser, home inspector and title insurance company representative will all be available to provide tips and answer questions.

Register now by email.

Using Credit Cards Wisely

August 24, 2016
5:30pm - 7:30pm
Administration Building
Sunnyvale, CA

This workshop will help you manage and use credit effectively and avoid common pitfalls that can affect your ability to repay debt and/or adversely affect your credit. Key concepts in this workshop include: why using credit wisely matters, using credit to achieve financial goals, types of credit cards, how to compare credit card offers, how much debt is okay, warning signs of credit trouble, and ways out of a credit crisis.

Register now by email.

Age Well, Plan Well

September 14, 2016
5:30pm - 7:30pm
Administration Building
Sunnyvale, CA

Planning for your family’s future is an important step in taking care of the people that you love. Star One is hosting a workshop to provide members and their family members an opportunity to learn the first steps of estate planning and other helpful ways to prepare for future needs. Special Guest Speaker Panel to include: Nancy Williamson, Estate Planning Attorney at Law, Terry Nellis, Neptune Society and Linda Conti, Pathways. Star One’s Beneficiary Retiree Services Department team will be on hand to answer questions regarding how Star One Credit Union can help. Please plan to join us for this valuable workshop.

Register now by email.

Moving your Retirement Dollars – IRAs & 401(k)s

October 5, 2016
6:00pm - 7:30pm
Blossom Hill branch
San Jose, CA

In this workshop, we will explore the most important transitions from Rollover Options to IRA Plan programs and their effective use. Learn how to plan for a transition, potential pitfalls that await the unwary participant, navigate through the maze of options and opportunities, and how to keep options open without creating tax traps. We will discuss options and learn what to expect whether you are changing jobs, retiring soon or planning ahead.

Topics to be covered:

  • What your options are when you decide to retire or change jobs and what decisions you’ll need to make
  • Distributions and avoid paying tax penalties before age 59 ½
  • Avoid the pitfalls such as the regulatory change on IRA Rollovers
  • How to shelter employer plan distributions with an IRA

Register now by email.

How to Prepare, Pay and Stay in College & Financial Literacy for Recent

October 12, 2016
6:00pm - 7:15pm: How to Prepare, Pay and Stay in College
7:20pm - 8:30pm: Financial Literacy for the Recent Graduate
Blossom Hill branch
San Jose, CA

In this workshop, we will explore the value of learning all options to prepare and finance your college career. You will discover the need to prepare for college while still in high school. The workshop will suggest tools to find the right college for you and your budget. We will also cover how to find, qualify, and apply for financial aid and scholarships.

Graduating from college with student debt can seem overwhelming, but if you set up a successful loan repayment plan, graduation will be a joyous time. In this workshop, we will cover the need to create a budget, be realistic about needs versus wants, and first steps after you walk across the stage at graduation. We will also cover different aspects of your current student loans and student consolidations loan options.

Register now by email.

Statement Reminders

Your Star One Statement is now available for online viewing.

  • June 2016 Regular Statement Reminder:
    Federal law requires us to tell you how we collect, share and protect your personal information. Our Privacy Policy has not changed and you may review Star One’s Policy and practices with respect to your personal information at starone.org or we will mail you a free copy upon request if you call us at (866) 543-5202 or (408) 543-5202.
  • June 2016 Visa Statement Reminder:
    Your Star One Visa Card is now accepted at Costco. You can enjoy great merchandise at exceptional prices, and earn points on your Star One Rewards Credit Card. Start using your Star One Visa Card when you shop or fill up your tank at Costco today! It can also help you qualify for Rewards Checking.

For security reasons, we do not include links in our Online Statement e-mail reminder. Just go login to Online Banking, then hover over the "eStatements/eNotices/eTax" button, and click on the eStatements link.


Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Wednesdays (4 hours) beginning at approximately 10:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.
  • Fridays (1 hour) beginning at approximately 7:00 pm.

2016 Online Banking Maintenance Schedule (normally every second Saturday from 9:30 pm to 1:30 am PST)

  • July 9 and 23
  • August 6 and 20
  • September 10 and 24
  • October 8 and 22
  • November 5 and 19