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View our quarterly newsletter, statement reminders, free workshop announcements, and more.

Meet knowledgeable Real Estate Agents

Come and join us during Branch Real Estate Days. Knowledgeable Real Estate Agents from our HomeAdvantage® program will be onsite to answer questions—no appointments necessary!

Monday, April 1
Big Basin Branch, Saratoga 11:30 a.m. - 1:30 p.m.
Monday, April 1
El Camino Branch, Palo Alto 11:30 a.m. - 1:30 p.m.

Exclusive TSA Pre✔® enrollment event

Each cardholder on a Star One Visa Signature Card account is entitled to a five-year TSA Pre✔® or Global Entry membership.

Star One Visa Signature cardholders wishing to apply for TSA Pre✔® are invited to the Stevens Creek branch (April 22-23) or Blossom Hill branch (April 25-26) for in-person verification and to provide fingerprints for a background check.

A limited number of appointments is available—book your TSA Pre✔® enrollment appointment now!


Save money at the Star One two-day car sale!

Choose from hundreds of imported, domestic and luxury vehicles.

Attend the the car sale on April 6-7.


Double your Visa Rewards Points when you shop for Groceries

Between now and April 15, 2019, you'll earn double points or 3% cash back on your Star One Visa Signature Rewards Card and 2% cash back on your Visa Platinum Rewards Card when you buy groceries.

Learn more about Double Rewards Points


Free Educational Workshops

IRAs—Planning for Your Retirement

Workshop presented by Star One Certified IRA Professionals. To ensure a comfortable retirement, it is important to take the proper steps. Participants in this workshop will learn how to navigate through the maze IRA features and avoid regulatory pitfalls. We’ll also cover the value of utilizing IRAs, understanding how they work and tapping into the added benefits you can achieve through IRAs to assist you in reaching your retirement goals.

We’ll cover the following:

  • Traditional vs Roth
  • Contributions & Distributions
  • Portability
  • Required Minimum Distributions
  • New 2018 Cost of Living Adjustments
  • And Much More

*Note that neither Star One nor any of its affiliates give tax advice. Please consult a tax professional for information specific to your situation.

March 7, 2019, 6:00p.m. - 7:30p.m.
Blossom Hill branch, San Jose, CA
Register now by email.

Understand the Power of 1031 Exchanges

Tax-deferred exchanges are an increasingly popular wealth-building tool for Real Estate Investors. 1031 exchanges are also an important tool to help improve your Real Estate Investments. The workshop will cover:

  • Basics of exchange steps
  • Benefits to investor
  • Financial security
  • Converting investment property to primary residence
  • Reverse exchanges

April 6, 2019, 11:00a.m. - 12:30p.m.
Administration building, Sunnyvale, CA
Register now by email.


Get a $100 Bonus by Opening a New IRA

Open a new IRA account by April 15 with a $2,500 minimum balance and get a $100 bonus!


2018 Tax Forms

2018 tax forms are now available for download inside Online Banking in the eNotices area and have been mailed to members signed up for paper copies.


Shred Day Spring 2019

Help prevent identity theft! Bring documents and items to Star One's Shred Day on Saturday, April 27 to be destroyed for free!


Personal Emergency Loans

If you've been financially impacted by the U.S. government shutdown or a declared natural disaster, contact us to discuss your options.


VITA Program

The VITA Program offers free tax-preparation services to people who earn $55,000 or less.

Newsletters in .PDF format only.

2019

2018

2017

2016

2015

2014

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2012

2011

2010

Star One ranked #1 by the Credit Union National Association five years in a row

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $106,082,423 in direct financial benefits to its members during the twelve months ending June 2018. These benefits are equivalent to $2,187, the highest benefits ever reported, per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

We strive to deliver more valuable services to you every day. Thank you for the opportunity to let us serve your financial needs.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Forbes listed Star One as one of the Top Credit Union

Forbes published their first Best Banks and Credit Unions in Every State list and included Star One as one of the top credit unions.

The list recognized 145 of the 5,750 credit unions in the United States for member satisfaction, willingness to recommend, trust, terms and conditions, branch services, digital services and financial advice. The list is based on opinion surveys of 25,000 members/customers on their current and former banking relationships.


Corporate Philanthropists Award 2014-2018

For the fourth consecutive year, Star One was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations. Star One received the 2018 Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.


Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 112 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com


IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com


Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com


Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.


Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.

IRAs—Planning for Your Retirement

Workshop presented by Star One Certified IRA Professionals. To ensure a comfortable retirement, it is important to take the proper steps. Participants in this workshop will learn how to navigate through the maze IRA features and avoid regulatory pitfalls. We’ll also cover the value of utilizing IRAs, understanding how they work and tapping into the added benefits you can achieve through IRAs to assist you in reaching your retirement goals.

We’ll cover the following:

  • Traditional vs Roth
  • Contributions & Distributions
  • Portability
  • Required Minimum Distributions
  • New 2018 Cost of Living Adjustments
  • And Much More

*Note that neither Star One nor any of its affiliates give tax advice. Please consult a tax professional for information specific to your situation.

March 7, 2019, 6:00p.m. - 7:30p.m.
Blossom Hill branch, San Jose, CA
Register now by email.

Understand the Power of 1031 Exchanges

Tax-deferred exchanges are an increasingly popular wealth-building tool for Real Estate Investors. 1031 exchanges are also an important tool to help improve your Real Estate Investments. The workshop will cover:

  • Basics of exchange steps
  • Benefits to investor
  • Financial security
  • Converting investment property to primary residence
  • Reverse exchanges

April 6, 2019, 11:00a.m. - 12:30p.m.
Administration building, Sunnyvale, CA
Register now by email.

Home Buying

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real estate agent, appraiser, and title insurance company representative will all be available to provide tips and answer questions.

April 18, 2019, 5:30p.m. - 7:30p.m.
Administration building, Sunnyvale, CA
Register now by email.

Safeguarding Kids' Identity & Online Privacy

Today’s youth generation is tech-savvy and connected online. However, parents still play an important role in helping them avoid online hazards such as identity theft, privacy and cyber-bullying. This workshop covers important issues including online privacy tips, managing computer settings, smartphone apps, and positive online behavior.

April 25, 2019, 5:30p.m. - 7:30p.m.
Administration building, Sunnyvale, CA
Register now by email.

Personal Finance for College Students

College education is a prime time for young adults to learn about finances and plan for their future. Session attendees will learn about credit (and how to use it wisely), tools to develop a positive credit history and score, create and manage their own budget, ways to track spending, and options for student loan repayment.

May 16, 2019, 6:00p.m. - 7:30a.m.
Stevens Creek branch, San Jose, CA
Register now by email.

Age Well, Plan Well—How to Prevent Financial Exploitation

May 18, 2019, 10:00a.m. - 12:00p.m.
Administration building, Sunnyvale, CA
Register now by email.

Inherited IRAs & Beneficiary Options

Workshop presented by Star One Certified IRA Professionals. Participants will gain a better understanding of what beneficiary options are available to them. We’ll explore who can be the beneficiary of your IRA, what your options are when you inherit an IRA, the rules that can affect your beneficiary options such as:

  • Spouse Beneficiary
  • Non-Spouse Beneficiary
  • Death Before or After Age 70½
  • Trusts and Non-Person Beneficiary

July 20, 2019, 10:00a.m. - 12:00p.m.
Administration building, Sunnyvale, CA
Register now by email.

Home Buying

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real estate agent, appraiser, and title insurance company representative will all be available to provide tips and answer questions.

August 8, 2019, 6:00p.m. - 7:30p.m.
Stevens Creek branch, San Jose, CA
Register now by email.

Age Well, Plan Well

Learn about estate planning and other helpful ways to prepare for the future. Star One’s Beneficiary Retiree Services team will be on hand with guest speaker Natalie Spiwak, Certified Citadel* Estate Planner, to answer general questions and show how the Credit Union can help you with Estate Planning needs.

*Note that neither Star One nor any of its affiliates give tax advice. Please consult a tax professional for information specific to your situation.

September 21, 2019, 9:00a.m. - 11:00a.m.
Administration building, Sunnyvale, CA
Register now by email.

IRAs—Planning for Your Retirement

Workshop presented by Star One Certified IRA Professionals. To ensure a comfortable retirement, it is important to take the proper steps. Participants in this workshop will learn how to navigate through the maze IRA features and avoid regulatory pitfalls. We’ll also cover the value of utilizing IRAs, understanding how they work and tapping into the added benefits you can achieve through IRAs to assist you in reaching your retirement goals.

We’ll cover the following:

  • Traditional vs Roth
  • Contributions & Distributions
  • Portability
  • Required Minimum Distributions
  • New 2018 Cost of Living Adjustments
  • And Much More

*Note that neither Star One nor any of its affiliates give tax advice. Please consult a tax professional for information specific to your situation.

October 12, 2019, 10:00a.m. - 12:00a.m.
Administration building, Sunnyvale, CA
Register now by email.

Cyber Security Awareness

This workshop will raise member awareness about the importance of personal cyber security while performing various activities on the Internet. Members will learn recent cyber fraud trends and events as well as obtain various tools, resources and best security practices to stay safe online.

October 16, 2019, 6:00p.m. - 7:30p.m.
Stevens Creek branch, San Jose, CA
Register now by email.

Cyber Security Awareness

This workshop will raise member awareness about the importance of personal cyber security while performing various activities on the Internet. Members will learn recent cyber fraud trends and events as well as obtain various tools, resources and best security practices to stay safe online.

October 19, 2019, 10:00a.m. - 11:30a.m.
Administration building, Sunnyvale, CA
Register now by email.

Statement Reminders

Your Star One Statement is now available for online viewing.

  • March 2019 Regular Statement Reminder:
    Star One’s priority is you, our members, and has been for over 60 years. With your support, Star One is able to maintain one of the lowest expense ratios nationally and we can pass this savings on to you with higher deposit rates, lower loan rates, and no or reduced fees. Do you know someone who can benefit from what we have to offer? Share the wealth and invite your friends and family members to join, you’ll both receive a bonus when they become a member. Visit our website to learn more.
  • March 2019 Visa Statement Reminder:
    You can earn unlimited points and get unlimited cash back when you shop with your Star One Rewards Visa credit card. These transactions can also help you qualify for Rewards Checking. Use your card today to take full advantage. Visit our website to learn more.

For security reasons, we do not include links in our Online Statement email reminder. To view your Online Statements, log into Online Banking, then select "Statements" in the main navigation.


Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.