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View our quarterly newsletter, statement reminders, free workshop announcements, and more.

Star One CEO Announces Retirement

Rick Heldebrant, President and CEO of Star One Credit Union announced his planned retirement. Gary Rodrigues, Executive Vice President, has been appointed by the Board of Directors to replace Mr. Heldebrant upon retirement. Read more.


Disaster-Assistance Loans

Star One members in Sutter, Yuba and Butte counties incurring flood-related expenses and losses may be eligible for special disaster-assistance loans.


Listen to our "The World of Credit Reports" Podcast

Credit reports and credit scores as well as the rights and responsibilities that accompany them, are a concern to many consumers. This podcast provides an overview of credit bureaus, credit scoring and the Fair Credit Reporting Act as well as specific guidance on disputing inaccuracies, improving credit score and dealing with identity theft and fraud.

Listen now.


Get a $100 Bonus by Opening a New IRA

Open a new IRA by April 18 with a $2,500 minimum balance and get a $100 bonus!


Educational Workshops

How to Prepare, Pay and Stay in College (Webinar)

In this workshop, we will explore the value of learning all options to prepare and finance your college career. You will discover the need to prepare for college while still in high school. The workshop will suggest tools to find the right college for you and your budget. We will also cover how to find, qualify, and apply for financial aid and scholarships.

March 8, 2017, 5:30pm - 7:00pm Webinar

Attend this webinar on March 8

Financial Literacy for Recent Graduates (Webinar)

Graduating from college with student debt can seem overwhelming, but if you set up a successful loan repayment plan, graduation will be a joyous time. In this workshop, we will cover the need to create a budget, be realistic about needs vs. wants, and first steps after you walk across the stage at graduation. We will also cover different aspects of your current student loans and student consolidations loan options.

March 9, 2017, 5:30pm - 7:00pm Webinar

Attend this event on March 9

Building a Better Budget

A budget is the most powerful tool available for establishing financial control. After identifying short-, mid-, and long-term goals, participants learn how to design realistic spending plans to live within their means and savings plans to reach their goals. Within that framework, we discuss different options available for getting out of debt, staying out of debt, and maintaining motivation.

March 15, 2017, 6:00pm - 7:30pm
Stevens Creek branch, San Jose, CA

Register now by email.


Scholarships

Star One will award six $2,000 scholarships in 2017. Scholarship applications will be accepted January 3 through March 1.


VITA Program

The VITA Program offers free tax-preparation services to people who earn $55,000 or less.


Newsletters in .PDF format only.

2017

2016

2015

2014

2013

2012

2011

2010

Star One was recently featured in the Consumer Reports' Bank And Credit Union Buying Guide.

The 2014 Banking Survey by Consumer Reports subscribers was based on customer satisfaction and banking experience.

CUNA recognizes Star One as the top credit union for the third consecutive year

This year, Credit Union National Association (CUNA) recognized Star One as the top credit union for the third consecutive year for providing direct financial benefits to its members.

Every year, CUNA calculates the average overall savings each credit union provides by evaluating their individual rates and fees and comparing them to those of national and local banking institutions. Through our high return on deposits, low rates on loans and low fees, it was determined that Star One provides a direct benefit of over $1,000 per member household, almost $300 more than the next closest credit union in the same asset size category.

Star One is honored to be recognized for the value we bring to our members, and it is our commitment to work hard every day to deliver more valuable services to you. Thank you for the opportunity to let us serve your financial needs.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Corporate Philanthropists Award 2014-2015

Gary Rodrigues, Executive Vice President Operations, accepts the 2015 Corporate Philanthropists Award.

Sandra Moix, Vice President Branch Services, accepts the 2014 Corporate Philanthropists Award.

Star One received the Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner in 2016 for the second consecutive year and was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.


Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 84 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com


IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com


Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com


Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.


Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.

Solving the Mystery of Credit Reporting (Podcast)

Credit reports and credit scores as well as the rights and responsibilities that accompany them, are a concern to many consumers. This workshop provides an overview of credit bureaus, credit scoring and the Fair Credit Reporting Act as well as specific guidance on disputing inaccuracies, improving credit score and dealing with identity theft and fraud.

February 6-28, 2017 Podcast.

Listen now.

How to Prepare, Pay and Stay in College (Webinar)

In this workshop, we will explore the value of learning all options to prepare and finance your college career. You will discover the need to prepare for college while still in high school. The workshop will suggest tools to find the right college for you and your budget. We will also cover how to find, qualify, and apply for financial aid and scholarships.

March 8, 2017, 5:30pm - 7:00pm Webinar

Attend this event on March 8

Financial Literacy for Recent Graduates (Webinar)

Graduating from college with student debt can seem overwhelming, but if you set up a successful loan repayment plan, graduation will be a joyous time. In this workshop, we will cover the need to create a budget, be realistic about needs vs. wants, and first steps after you walk across the stage at graduation. We will also cover different aspects of your current student loans and student consolidations loan options.

March 9, 2017, 5:30pm - 7:00pm Webinar

Attend this event on March 9

Building a Better Budget

A budget is the most powerful tool available for establishing financial control. After identifying short-, mid-, and long-term goals, participants learn how to design realistic spending plans to live within their means and savings plans to reach their goals. Within that framework, we discuss different options available for getting out of debt, staying out of debt, and maintaining motivation.

March 15, 2017, 6:00pm - 7:30pm
Stevens Creek branch, San Jose, CA

Register now by email.

Home Buying Video

Demystify the home-financing process our video presentation will help you understand the home-financing process, and the loan options that are available to current homeowners.

April 10-30, 2017

Age Well, Plan Well

Learn about scams, estate planning and other helpful ways to prepare for future needs. Special Guest Speakers.

April 29, 2017, 9:00am - 11:00am
Administration building, Sunnyvale, CA

Register now by email.

Drive Away Happy (Podcast)

New vs. used. Buy vs. lease. Zero percent financing vs. rebate. With so many choices available, buying a new car can be difficult and stressful. Participants will learn how to make the best car shopping and financing decisions.

May 8-31, 2017, Podcast

Home Buying Workshop

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real estate agent, appraiser, and title insurance company representative will all be available to provide tips and answer questions.

May 18, 2017, 6:00pm - 8:00pm
Stevens Creek branch, San Jose, CA

Register now by email.

Personal Auto Shopper Video

Star One’s own Personal Auto Shopper will explain how easy it is to use this complimentary service to help find and negotiate a great deal on the perfect car for you.

June 5-30, 2017

Register now by email.

Teens & Money (Podcast)

This workshop covers everything teenagers and young adults need to know in order to create a successful, enjoyable, financial future. Participants will learn how to manage their money effectively, prepare for common upcoming bills, open checking and saving accounts, establish credit (and use it wisely), and build wealth through long-term investments.

July 10-31, 2017, Podcast

Building a Better Budget

A budget is the most powerful tool available for establishing financial control. After identifying short-, mid-, and long-term goals, participants learn how to design realistic spending plans to live within their means and savings plans to reach their goals. Within that framework, we discuss different options available for getting out of debt, staying out of debt, and maintaining motivation.

July 12, 2017, 5:30pm - 7:00pm
Administration building, Sunnyvale, CA

Register now by email.

Online & Mobile Banking (Live Workshop and Webinar)

Online Banking—This workshop covers everything from login security considerations, to setting up alerts, electronic statements, using Bill Pay and much more.

Mobile Banking—Covers everything you need to know to take full advantage of Star One’s Mobile Banking including: how to register for Mobile Banking, Its features and functionality, The security measures we take to protect you while using these services, Mobile Deposit, and future functionality.

July 19, 2017, 5:30pm - 6:30pm
Administration building, Sunnyvale, CA

Register now by email.

Age Well, Plan Well

Learn about scams, estate planning and other helpful ways to prepare for future needs. Special Guest Speakers.

August 12, 2017, 9:00am - 11:00am
Administration building, Sunnyvale, CA

Register now by email.

Home Buying Workshop (Live Workshop and Webinar)

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real estate agent, appraiser, and title insurance company representative will all be available to provide tips and answer questions.

August 16, 2017, 6:00pm - 8:00pm
Administration building, Sunnyvale, CA

Register now by email.

Identity Theft Solutions (Podcast)

We’ll go over common identity theft practices, tools for preventing identity theft, and a checklist for identity theft victims.

September 11-29, 2017, Podcast

Using Credit Cards Wisely (Live Workshop and Webinar)

This workshop will help you manage and use credit effectively and avoid common pitfalls that can affect your ability to repay debt and/or adversely affect your credit. Key concepts in this workshop include: why using credit wisely matters, using credit to achieve financial goals, types of credit cards, how to compare credit card offers, how much debt is okay, warning signs of credit trouble, and ways out of a credit crisis.

As an extension of the workshop presented by Balance, Star One staff will review Star One rewards credit card program and provide valuable tips for using cards securely while maximizing cardholder benefits.

September 13, 2017, 5:30pm - 7:00pm
Administration building, Sunnyvale, CA

Register now by email.

Using Credit Cards Wisely (Podcast)

This workshop will help you manage and use credit effectively and avoid common pitfalls that can affect your ability to repay debt and/or adversely affect your credit. Key concepts in this workshop include: why using credit wisely matters, using credit to achieve financial goals, types of credit cards, how to compare credit card offers, how much debt is okay, warning signs of credit trouble, and ways out of a credit crisis.

September 18-29, 2017, Podcast

How to Prepare, Pay and Stay in College (Webinar)

In this workshop, we will explore the value of learning all options to prepare and finance your college career. You will discover the need to prepare for college while still in high school. The workshop will suggest tools to find the right college for you and your budget. We will also cover how to find, qualify, and apply for financial aid and scholarships.

October 4, 2017, 5:30pm - 7:00pm Webinar

Register now by email.

Cyber Security Awareness (Live Workshop and Webinar)

October 5, 2017, 5:30pm - 6:30pm
Administration building, Sunnyvale, CA

Register now by email.

Financial Literacy for Recent Graduates (Webinar)

Graduating from college with student debt can seem overwhelming, but if you set up a successful loan repayment plan, graduation will be a joyous time. In this workshop, we will cover the need to create a budget, be realistic about needs vs. wants, and first steps after you walk across the stage at graduation. We will also cover different aspects of your current student loans and student consolidations loan options.

October 11, 2017, 5:30pm - 7:00pm Webinar

Register now by email.

Planning for Your Retirement (Live Workshop and Webinar)

To ensure a comfortable retirement, it is important to take the proper steps during the working years. Participants in this workshop will learn how to harness the power of time, how investments can be used to reach long-term goals, and how inflation and taxes will impact their retirement dollars. We’ll also cover the value of utilizing IRAs, understanding how they work and tapping into the added benefits you can achieve through IRAs to assist you in reaching your retirement goals.

October 12, 2017, 5:30pm - 7:00pm
Administration building, Sunnyvale, CA

Register now by email.

Statement Reminders

Your Star One Statement is now available for online viewing.

  • February 2017 Regular Statement Reminder:
    Star One's Mobile Banking App has many convenient features. You can log in with your Touch-ID on Apple devices, block and unblock your Star One Visa cards, view your Visa rewards points and do much more. Install the free Star One Mobile Banking App and check out all the handy features. Learn more at starone.org.
  • February 2017 Visa Statement Reminder:
    Enjoy peace of mind and use your Star One Visa Credit Card as Overdraft Coverage for your Star One Checking Account. There is no cash advance or transfer fee. Learn more at starone.org today!

For security reasons, we do not include links in our Online Statement e-mail reminder. Just go login to Online Banking, then hover over the "eStatements/eNotices/eTax" button, and click on the eStatements link.


Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Wednesdays (4 hours) beginning at approximately 10:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.
  • Fridays (1 hour) beginning at approximately 7:00 pm.

2017 scheduled Online Banking maintenance (normally every second Saturday from 9:30 pm to 1:30 am PST):

  • February 11 and 25
  • March 11 and 24
  • April 8 and 22
  • May 6 and 20
  • June 10 and 24
  • July 8 and 22
  • August 12 and 26
  • September 9 and 23
  • October 7 and 21
  • November 11 and 25
  • December 9