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View our quarterly newsletter, statement reminders, free workshop announcements, and more.

Thank you to everyone who donated on #givingTuesday

A huge, heartfelt “Thank You” goes to everyone who donated to HomeFirst on #GivingTuesday. With your help, HomeFirst received a total of $13,500 in combined donations from donors and Star One Credit Union. HomeFirst helps homeless veterans and families in Santa Clara find permanent housing. #GivingTuesday is a worldwide event that takes place one day a year to encourage philanthropy and give back to communities in impactful ways.


CO-OP ATMs at 7/11 stores will no longer accept deposits

After December 31, the convenient CO-OP ATMs at 7/11 stores will no longer accept deposits. However, they will continue to provide surcharge-free cash withdrawals, account inquiries and transfers as always.

Deposit-taking CO-OP ATMs at other locations are not affected by this change in the CO-OP network.

Use our ATM locator to find more deposit-taking ATMs, or deposit checks instantly using our Mobile App, or with ezDeposit inside Online Banking.


Happy Holidays! No fee on Visa Gift Cards

Order your Visa Gift Cards online for pick-up at the Star One branch of your choice. The regular fee of $3.95 per card will not be charged on Visa Gift Cards purchased before January 2017!


Star One receives Corporate Philanthropists Award for second consecutive year

Gary Rodrigues, Executive Vice President Operations, accepts the 2015 Corporate Philanthropists Award on behalf of Star One Credit Union

Star One received the Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner in 2016 for the second consecutive year and was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, American Cancer Society – Campbell, Autism Speaks, Cake4Kids, Family Giving Tree, HEALTH Trust Meals on Wheels, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Second Harvest Food Bank, Silicon Valley FACES, Silicon Valley Humane Society, VMC Foundation and so much more.


Star One honored as top credit union in the nation!

CUNA recognizes Star One as the top credit union for the third consecutive year

This year, Credit Union National Association (CUNA) recognized Star One as the top credit union for the third consecutive year for providing direct financial benefits to its members.

Every year, CUNA calculates the average overall savings each credit union provides by evaluating their individual rates and fees and comparing them to those of national and local banking institutions. Through our high return on deposits, low rates on loans and low fees, it was determined that Star One provides a direct benefit of over $1,000 per member household, almost $300 more than the next closest credit union in the same asset size category.

Star One is honored to be recognized for the value we bring to our members, and it is our commitment to work hard every day to deliver more valuable services to you. Thank you for the opportunity to let us serve your financial needs.

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Star One was recently featured in the Consumer Reports' Bank And Credit Union Buying Guide.

The 2014 Banking Survey by Consumer Reports subscribers was based on customer satisfaction and banking experience.

CUNA recognizes Star One as the top credit union for the third consecutive year

This year, Credit Union National Association (CUNA) recognized Star One as the top credit union for the third consecutive year for providing direct financial benefits to its members.

Every year, CUNA calculates the average overall savings each credit union provides by evaluating their individual rates and fees and comparing them to those of national and local banking institutions. Through our high return on deposits, low rates on loans and low fees, it was determined that Star One provides a direct benefit of over $1,000 per member household, almost $300 more than the next closest credit union in the same asset size category.

Star One is honored to be recognized for the value we bring to our members, and it is our commitment to work hard every day to deliver more valuable services to you. Thank you for the opportunity to let us serve your financial needs.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Corporate Philanthropists Award 2014-2015

Gary Rodrigues, Executive Vice President Operations, accepts the 2015 Corporate Philanthropists Award.

Sandra Moix, Vice President Branch Services, accepts the 2014 Corporate Philanthropists Award.

Star One received the Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner in 2016 for the second consecutive year and was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.


Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 84 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com


IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com


Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com


Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.


Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.

Our 2017 workshops and webinars are currently being scheduled and we'll announce them here soon!

Statement Reminders

Your Star One Statement is now available for online viewing.

  • November 2016 Regular Statement Reminder:
    Enroll all your primary membership accounts in eStatements and eNotices to help qualify for Rewards Checking and enjoy a higher interest rate, free checks and up to $20/month in ATM surcharge rebates. Learn more at starone.org.
  • November 2016 Visa Statement Reminder:
    Enjoy your Star One Visa Credit Card with no worries. Your Star One card comes with Zero-Liability Protection for unauthorized transactions, so you can have peace of mind when you use it to make all your purchases this holiday season. Learn more at starone.org.

For security reasons, we do not include links in our Online Statement e-mail reminder. Just go login to Online Banking, then hover over the "eStatements/eNotices/eTax" button, and click on the eStatements link.


Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Wednesdays (4 hours) beginning at approximately 10:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.
  • Fridays (1 hour) beginning at approximately 7:00 pm.

2016 Online Banking Maintenance Schedule (normally every second Saturday from 9:30 pm to 1:30 am PST)

  • September 10 and 24
  • October 8 and 22
  • November 5 and 19