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Online Banking

When you can't make it to a Star One Branch, simply log in and manage all your Star One accounts anywhere you have Internet access.

Use Online Banking to:

  • View balances and history of multiple accounts
  • See check images
  • View and save Online Statements, eNotices, eTax Forms, and eLoan Coupons
  • Move funds between your Star One accounts and your accounts at other financial institutions
  • Use ezDeposit to scan and deposit checks in real time
  • Pay bills with Online Bill Pay
  • Create balance alerts, personal alerts and other alerts with "Notifications"

Start using Online Banking now!

Log in with the "Account Login" button at the top left.

To log in for the first time, use your member number as your user name, and your Touchtone Teller code as your password.

Online Banking Information

Due to technical changes on the new web site, you may be prompted once with an “Is this really you?” message, even if you have verified your identity previously.


When you log into Online Banking for the first time in a browser, we will send you a six-digit verification code by phone, text message, or email.

Enter this six-digit code when prompted while logging in, then click the "Yes, register my private computer" button.

A Star One cookie will then be stored in your browser.

If cookies are deleted from your browser by any means, you will be asked to idenfity yourself again with another one-time six-digit verification code.

To prevent cookies from being deleted from your browser:

  1. Make sure your browser is set to retain history/cookies after your browser session closes.
  2. Follow these instructions to "add exceptions," so that your browser retains the Star One cookie—even if you choose to reject or delete cookies from other web sites:

How to "Add Exceptions"

  1. Locate the "Settings" link:
  2. Click "Show Advanced Settings":
  3. Scroll down to the "Privacy" section and click the "Content Settings" button:
  4. Click on the "Manage Exceptions" button:
  5. Add in the following 2 entries: starone.org and intuit.com:
    Note: You must add in the entries one at a time (select "Allow" and "Done", then repeat).

Due to technical changes on the new web site, you may be prompted once with an “Is this really you?” message, even if you have verified your identity previously.


When you log into Online Banking for the first time in a browser, we will send you a six-digit verification code by phone, text message, or email.

Enter this six-digit code when prompted while logging in, then click the "Yes, register my private computer" button.

A Star One cookie will then be stored in your browser.

If cookies are deleted from your browser by any means, you will be asked to idenfity yourself again with another one-time six-digit verification code.

To prevent cookies from being deleted from your browser:

  1. Make sure your browser is set to retain history/cookies after your browser session closes.
  2. Follow these instructions to "add exceptions," so that your browser retains the Star One cookie—even if you choose to reject or delete cookies from other web sites:

How to "Add Exceptions"

  1. Locate the "Tools/Internet Options" area either on the top left or right side of the browser:
  2. Select the "Privacy" tab:
  3. Select the "Sites" button:
  4. Add starone.org and intuit.com as exceptions, click "Allow" and click ok.

Due to technical changes on the new web site, you may be prompted once with an “Is this really you?” message, even if you have verified your identity previously.


When you log into Online Banking for the first time in a browser, we will send you a six-digit verification code by phone, text message, or email.

Enter this six-digit code when prompted while logging in, then click the "Yes, register my private computer" button.

A Star One cookie will then be stored in your browser.

If cookies are deleted from your browser by any means, you will be asked to idenfity yourself again with another one-time six-digit verification code.

To prevent cookies from being deleted from your browser:

  1. Make sure your browser is set to retain history/cookies after your browser session closes.
  2. Follow these instructions to "add exceptions," so that your browser retains the Star One cookie—even if you choose to reject or delete cookies from other web sites:

How to "Add Exceptions"

  1. Locate the "Tools/Options" area:
  2. Select the "Privacy" tab and in the "Firefox will:" section select "Use custom settings for history":
  3. To the right side of the "Accept cookies from sites" text click the "Exceptions" button:
  4. Type in starone.org and intuit.com (separately) in the "Address of website" area, and then click "Allow", and then click the "Close" button:

Click on the Checking Account link to open the Checking Account History. The check number will display as a link on the date it cleared your account. Simply click the link to view images of the front and back of the check.

You can change the date range by selecting your desired date range from the date range drop-down list. To make the new range your default date range, choose Always use this date range from the date range drop-down list after selecting your range. The options that can be used to set the date range are: 10 day, 30 day, or monthly increments.

NOTE: Custom date ranges are not allowed as a default.

Use a Custom Date Range
To enter a custom date range, click the From calendar icon, navigate to the month you want and click on the date you want. Repeat those steps for the to calendar icon and click the Go button to display transactions for the new date range.

Custom Date Range

Click on the double arrows beside your chosen date range to go forward or back in time.

The Online Banking Home Page contains task-specific areas that are usually found individually on several different pages within Online Banking: Account Summary, Account History, Bill Pay, Transfer Funds and FinanceWorks.

My Accounts
This is where you can see all of your accounts and balances in a glance without having to scroll. In the upper-right portion of My Accounts you will find the Make a transfer icon and link that enables you to make a one-time funds transfer between your accounts and much more. To view the most recent activity for any account, click the Quick Peek link. Clicking Quick Peek opens a new window that shows the most recent transactions or payment activity for the account along with links to Make a Transfer and Go to account history.

My Accounts

Make a transfer
Just select the Make a transfer button to make a one-time transfer between your accounts. You can also transfer funds to make a loan payment.

Selecting the Make a transfer button opens the Move Money window above the My Accounts list. Just enter the amount, select the transfer To and From accounts, then click the Transfer button and confirm the transfer details and you're done. Transactions post in real-time when you complete a transfer.

My Accounts, Move Money

To make a payment, click on the "Go to payments" link in the Make Payment section. That will take you to the current interface.

Make a Payment

If you are a FinanceWorks user, the pie chart shows all of your spending trends with a summary of your transactions for the past 30 days, categorized and broken out as totals and percentages. You can click on a pie piece to see a complete list of transactions for the selected category.

If you are not yet a FinanceWorks user, instead of seeing the spending pie chart a message will encourage you to try FinanceWorks. Just click the link below the message to go to FinanceWorks and get started.

View My Spending

Each section of the New Online Banking Home Page has a link that will take you to other pages within Internet Banking that may help you do things that are not currently available on the new page.

  • In the My Accounts section you will find a Quick Peek link to the right of each account name. Clicking the link opens a new window listing the most recent transactions. At the bottom of the window you will find a Go to account history link, which, when selected opens the New Account History Page for that account.. Quick Peek, Checking
  • The View My Spending section has a Go to FinanceWorks link below the spending chart. Clicking that link opens the main FinanceWorks page within Internet Banking where you can categorize transactions, set spending and savings goals for today and the future. Go to FinanceWorks
  • At the bottom of the Make a Payment section you will find a go to payments link to pay your bills and manage your payees.

This appears to be an issue with Internet Explorer 9 automatically deleting your cookies every time you shut down your computer. That's why you are not recognized the next time you try to log in to online banking and you have to enter the verification code again. To fix this just follow the steps below.

  • Within Internet Explorer, click the Tools icon on the upper right side (looks like a gear wheel).
  • Select Internet Options from the drop-down list.
  • In the Browsing history section, uncheck the 'Delete browsing history on exit' check-box.
  • Click the Privacy tab.
    1. Click the "Advanced" button.
    2. Select the "Override Automatic Cookie Handling" check-box.
    3. Select 'First-party Cookies' and 'Third-party Cookies' radio buttons, if needed.
    4. Select the "Always Allow Session Cookies" check-box.
    5. Click the OK button.

The My Accounts section in the upper left area has all of your accounts categorized by type (Deposit, Savings, Loans, etc.) with the current balance and available balance for each account. Within each category group the accounts are listed in alphabetical order by name - either the original account name or the account nickname that you assigned.

Your first Deposit account is displayed at the top of the list and shows the balance and available balance. The Total Accounts value is displayed at the bottom of each account section.

Check Account Balances

You will be able to see the maturity date of your Certificate Account in the account bar without having to access the account details.

Certificate Account Matures

Clicking Quick Peek opens a new window that shows the balance and available balance along with the most recent transactions or payment activity for that account. High transaction volume accounts (like Checking) will show 5 days of account activity. Low volume accounts (like loans) will show 30 days of account activity. You will also find helpful links to Make a Transfer and Go to account history at the bottom of the window.

Just click the X button on the top right or anywhere outside of the window to close it. Clicking the account name or the Go to account history link opens the New Account History Page for that account.

Quick Peek, Checking

For all loan accounts you will see the balance, next payment amount, a Pay now link (to make the loan payment), interest paid for the current and previous years, recent payments made, and a link to the account history page. Clicking the Pay now link will open the Move money window so you can complete the payment.

Quick Peek, Mortgage

Just click on the arrow icon that's located to the right of the account category name to hide all of the accounts for that category. Simply click on the arrow icon again to redisplay the accounts. You can also show/hide accounts in the My Settings area (upper right of page).

Show and Hide Accounts

In the upper right portion of the My Accounts section you will see the Make a Transfer button. Clicking the button opens the Move Money window. Select the From and To accounts, enter the transfer amount, then click the Transfer button. If it applies, the number of transfers available and number of transfers used for the month will be displayed below the account field. NOTE: You can use the switch accounts button ( ) to switch the From and To account values.

Make a Transfer

When you click the Transfer button you will get a message asking you to confirm the funds transfer, as seen in the example below.

Please Confirm Transfer

When you click the Make Transfer button a transfer complete window will display with all of the relevant transfer details and the option to Make another transfer or Print the transfer details. Transactions will post immediately when you complete the transfer.

This means that we will automatically refresh the page (to get new account balances) when you close the transfers success window shown below.

Your transfer is complete

To make a loan payment using Move Money:

  1. Click the Pay link to open the Move Money window
  2. Select the From account from the drop-down list (the Available dollar amount will be displayed)
  3. Select the To account from the drop-down list (the Balance amount will be displayed)
  4. Review the Amount to be paid
  5. Click the Transfer button and review the payment details
  6. Click the Make Transfer button to complete the payment and display the payment details
  7. Click Make another transfer to make another transfer or payment, click Print confirmation to print out the payment details, or click Close to close the Move Money window
Make Loan Payment

Transfers made will display in real-time in the My Accounts list and the New Account History Page transactions list. This means that we will automatically refresh the page (to get new account balances) once a user closes the transfers success window.

If you are not a FinanceWorks user, you will see the promotional spot in the Outside Accounts module, as shown below. Just click the Get Started link to open the FinanceWorks enrollment page, then follow the on screen instructions to sign up for free. See the details for adding your outside accounts below.

Outside Accounts

Adding outside accounts for a FinanceWorks user that has no accounts added yet
Once you have signed up for FinanceWorks, you can start adding your outside accounts (checking, savings, investments, etc.) so they will be available within FinanceWorks and the Outside Accounts module on the new Online Banking Home Page. Within FinanceWorks, outside accounts can be added on the Overview page. To begin adding outside accounts from the Home Page, click the Add Outside Accounts link in the Outside Accounts module to directly access the Financial Institution Search page in FinanceWorks. Start typing the financial institution name or account name in the field provided, as shown below. Matching names will automatically display below the entry field, so just click on the name you want to select it.

Clicking on the account name opens a new window where you will enter your User ID and Password. This enables FinanceWorks to automatically access your account data and display it in the Accounts column, as well as the Outside Accounts module on the Home Page. Simply follow the on-screen instructions to add each bank or account.

NOTE: You only have to enter your account login information once for everything you set up, except for a Wells Fargo account. You will have to enter your Wells Fargo login credentials every time you access FinanceWorks.

Add Outside Accounts

Adding additional accounts in the Outside Accounts module
So what types of financial institutions and accounts can be added? You can add an outside bank, credit union, or investment firm from more than 18,000 financial institutions from across the country. You can also add a variety of accounts: Checking, CD, Money Market, Savings, Mortgage, Loan, Line of Credit, Taxable Investments and Tax-deferred Investments (that may include securities like stocks, bonds, mutual funds and cash reserves). The accounts will be organized by financial institution with all available accounts listed for each one, as shown below. There will be a hide/show arrow icon to the right of the financial institution name. Clicking on the arrow icon will open a collapsed group of accounts, or collapse an account set that is open.

When you have added one or more accounts the Outside Accounts module will look more like what you see below. To add an additional financial institution or account, simply click the Add button to directly access the Financial Institution Search page within FinanceWorks.>

Each account will display a "Last updated" date and time below the account balance. If FinanceWorks cannot connect to an account, a warning sign is displayed with the following message, "We cannot connect to this account." Clicking on the How do I fix this? link displays specific instructions of how to use the Go to FinanceWorks link to remedy the issue there.

Add New Outside Account

If you are a FinanceWorks user, you will see the familiar pie chart in the View My Spending section. The pie chart is created with your transaction data that comes directly from FinanceWorks. It shows your spending over the past 30 days and each spending category that you have used is represented by a slice of the pie. The pie slice categories are listed in a legend next to the chart and show the total value and percentage of the total amount. Please be aware that only Personal spending categories - and NOT those categorized as Business expenses - will appear in the spending chart.

View My Spending

Resting or hovering your mouse over one of the pie slices, displays the category name, total amount and percentage in a pop-up, as seen below.

Hover Pie Slice

Now click the slice to refresh the chart and show the transactions that make up that category as pie slices and legend information. When you want to see all the main categories again, just click the All Categories link above the chart.

View Spending, All Categories

If you are not yet a FinanceWorks user, instead of the spending pie chart you will see a message encouraging you to sign up. Just click the Go to FinanceWorks link or icon to get started.

The transactions shown in the spending chart are collected every night from your different accounts by FinanceWorks. But in some cases it may take a day or two for transactions to appear in the chart. FinanceWorks may not be able to get the transactions from one or more of your accounts (e.g., if an account is offline and doesn't respond). In those cases, FinanceWorks won't be able to retrieve transactions from that account until the error is fixed.

Hint: If you would like to ensure that all available transactions are displaying in the pie chart, click on the Go to FinanceWorks link at the bottom of the View My Spending section. Once in FinanceWorks, click the Refresh button in the upper left part of the page to download your latest transactions. Once the page reloads, your latest transactions should be included in the chart.

Just click the account name link that you want to open the New Account History Page. The page will open with transaction details for your default date range. Or you can click on the Go to account history link in the Quick Peek window to directly access the New Account History Page.

Open Account History

Go to the account you want and click the Checking Account name link to open the New Account History Page. Click the See account details link in the account summary window in the upper right-hand part of the screen. If it's available, your full account number will be listed with other relevant account details.

When you are finished just click the Hide account details link to collapse the extra information. (NOTE: Your 14-digit account number can also be found at the bottom of a physical check.)

Fourteen Digit Account Number

It's very easy to do:

  1. Click My Settings in the top right corner within Internet Banking.
  2. Click the Account Nicknames link (the name of the link may vary).
  3. Find the account you want and type the new name in the Nickname column field.
  4. Repeat this for each account that you want to change.
  5. When finished, click the Change button.
  6. You should see your account nicknames the next time you log in to online banking.

Your account categories have been set up to automatically display in a certain order: Checking, Savings, Money Market, Certificate of Deposit, Mortgage Loans, etc. However, if you happen to have multiple accounts within a given category (e.g., two or more savings accounts), you can change the display order of those accounts.

The account names or nicknames within a category appear in alphabetical order, so you can change the account nicknames so the accounts display in the order you want, e.g., My Savings Account will display before zAdvantage Savings Acct because of the added 'z' Upper case letter precede lower case letters.

Change Account Order

Yes, using FinanceWorks' Tax Watch. Just click on the Tax Watch link.

Tax Watch Link Tax Watch

Star One's free Online Banking can be accessed from our homepage. You must have an assigned Touchtone Teller Access Code to use Online Banking. If you are a first-time user, or haven't logged in for 365 days, your temporary Online Banking password is your current Touchtone Teller (phone) Access Code.

After you log into Online Banking for the first time using your Touchtone Teller Access Code, you will be required to change your Online Banking password. This will not affect your Touchtone Teller Access Code. If you don't use Touchtone Teller services, please call us. If you are a registered user, enter your assigned member number and password.

We recommend using the latest version of your browser. You must enable JavaScript and accept cookies in order to use Online Banking. Your browser must support encryption technology, which ensures your data is secure. We require the use of 128 bit encryption browsers. You can check your level by opening your browser and clicking on the drop down menu "Help/About".

Security refers to preventing unauthorized access to a computer system or network. AXIS™ Internet Banking* uses several layers of technology to prevent unauthorized users from gaining access to our internal network. Star One's security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls.

Online Banking uses software that incorporates full data encryption to ensure the security and privacy of transactions. This encryption technology is so secure that it is classified by the U.S. Department of Defense. United States law forbids export of this technology to other countries. As a further security measure, Online Banking utilizes its Internet server as a firewall, thereby preventing customer data from being directly accessed via the Internet.

To ensure security, we recommend the following:

  • Never reveal your password.
    Password or PIN refers to your Touchtone Teller Access Code or the password that you selected when you signed up for Online Banking. If you have questions about which number to use to access Online Banking for the first time, contact us.

    Passwords are case sensitive. Mixing uppercase and lowercase letters and special characters is permitted. Your Online Banking password must be between 6 and 32 characters.
  • You can change your Online Banking password under My Settings at any time. It is recommended that you change your password every six months. Log into Online Banking and select the "My Settings" link.

    NOTE: We do not have access to your Online Banking password. If you forget your password, please use the "Forgot Password?" link, or contact us and ask us to reset your Online Banking password to a temporary password. When you log into Online Banking, you will be prompted to update your Online Banking password. This will have no effect on your Touchtone Teller Access Code.

  • Use the Logout link to end your Online Banking session. This will expire all the cookies that were set during your Online Banking session. Do not use the Back key.

A "cookie" is a small piece of information (a text file) that a web server can store temporarily with a web browser. Once the cookie is stored, the site's web server can later retrieve that information for that browser.

When browsing the web, any cookies that are sent to a browser are stored in the computer's memory. When the browser is closed, any cookies that haven't expired are written to a cookie file so they can be reloaded next time the browser is used.

The pre-expired cookies keep the session alive until the end user logs out properly or times out of Online Banking (20 mins). Once this occurs, the end user must log in with their User ID and Password to gain access again. This ensures that another user using the same computer cannot access the previous session.

By default, Safari 6+ blocks all third-party cookies from being accepted. This setting will cause parts of online banking including FinanceWorks, Bill Pay and other third-party services to function incorrectly.

Safari Browser Cookies

To disable the "Accept Cookies" warning in Microsoft® Internet Explorer 7.0 +

  • From the "Tools" menu, click on "Internet Options.'
  • Click on the "Advanced" tab.
  • To enable Java, verify that the "Enable Java" and "Enable JavaScript" boxes are selected.
  • Click on the tab marked "Security" (use "Privacy" tab for IE 7+ and select the desired section).
  • Click on the button marked "Custom Level."
  • Under "Java" make sure the radio button is set to "Medium Safety."
  • Under "Scripting of Java Applets" make sure the radio button is set to "Enable."
  • Under "Cookies", allow per-session cookies (not stored), make sure the radio button is set to "Enable."
  • Under "Cookies", allow cookies that are stored on your computer, make sure the radio button is set to "Enable."
  • Click on "OK" until completely exited from the menu.

Return to the log-in screen to start a new session. This error indicates that you did not accept one or more cookies or accepting of Third Party Cookies are turned off. You must accept cookies to enter the secured encrypted site. Since there are several within Online Banking, it is suggested that you disable the cookie alert within your browser while viewing your account information.

As soon as a member signs off Online Banking using the Logout link, all cookies are automatically terminated. Use the Logout link to end an Online Banking session. When the Logout link is used to exit Online Banking all of the cookies expire that were set during your session.

Online Banking registration. Use your current Touchtone Teller (phone) Access Code if you are a first time user.

If you are entering your Touchtone Teller Access Code in order to enter Online Banking and your phone password contains letters, convert the letters to numbers using a Touchtone phone keypad
Example: The password 12mary would be converted to 126279.

The first time you access Online Banking you will be prompted to change your password. The new password you select must contain at least two of the following; letters, numbers, or symbols. The password can be between 6 and 32 characters in length. Remember that letters are case sensitive. This will not affect your current Touchtone Teller (phone) Access Code.

Your Online Banking password is now independent of other computer systems. Your Touchtone Teller Access Code will remain the same unless you change it on the phone system. You may now change either code at any time without affecting the other. Remember, they are independent of one another.

Microsoft Internet Explorer 8 and up, Firefox, Safari, and Chrome.

Cookies Enabled, JavaScript Enabled, Adobe Acrobat 9 and up, and Adobe Flash 10 and up

In Microsoft® Internet Explorer:

  1. Click on "Help"
  2. Click on "About Microsoft® Internet Explorer"

Within Online Banking there is an option to download your transactions into Quicken® or QuickBooks®, or MS Excel (.csv files). Your financial information is provided in a format that is compatible with your PFM's software. See below for instructions on how to use the PFM software. Use the dropdown menu on the form within Online Banking to select the proper version.

Quicken Direct Connect
You can sign-up with Direct Connect within your Quicken application to download transactions from your Star Once accounts. Please refer to Quicken's software "Help" section for how to set-up and use the service. For your convenience, you may also access the Direct Connect registration page here. For assistance with Quicken software issues, please contact Quicken here.

Internet Explorer Content Adviser End Users that have Content Adviser enabled in Internet Explorer will require some changes that need to be made in order to use Internet Banking.

  1. Click on Tools.
  2. Select "Internet Options"
  3. Select the "Content" tab
  4. Select "Settings" and input the Content Supervisor password. (The password was created when Enabling the Content Adviser, if you have forgotten this password contact Microsoft)
  5. Select "Approved Sites"
  6. Copy and paste the entire Login page URL, For example: www.myfi.com/onlineserv/HB
  7. Select "Always" and then click "Apply"
  8. Click "OK" to close the Window.
  9. When logging into Internet Banking, you may see the following message box:
    Security Information Warning
  10. Select "Yes" to continue.

Additional Third Party Software (TPV)
Due to increased security, certain third party toolbars/software may prevent end user access into Internet Banking. This can also include some types of pop-up blockers. In order to log in to Internet Banking, this software may need to be disabled or uninstalled. Please refer to the third party vendor instructions for information on how to perform these steps.

Return to the log in screen to start a new session. This error indicates that you did not accept one or more cookies or Third Party Cookies is not enabled. In order to enter the secured encrypted site you must accept cookies.

IMPORTANT: If you are prompted with a dialog box that asks you to reenter your password, (after initially entering your member number and Online Banking password), your browser may not support JavaScript™, or JavaScript™ may not be enabled. A browser upgrade may be necessary.

Find and Replace - Control + F is a find and replace feature on the browser that allows you to search for key words.

Error Messages - To show Star One the exact error message that you are receiving, display the error message on your screen, then press Alt + Print Screen on your computer's keyboard. This will transfer the image to your clipboard which can then be transferred to a Word document or other application.

When experiencing an error message, try the following steps before contacting Star One:

  1. Close the browser.
  2. Retry.
  3. Close the cache, reload, or refresh.

After trying this and you still continue to receive the error message, contact Star One.